Senior Director of Strategic Customer Development – NORAM (Remote) – Driving Revenue Growth, Building High‑Performing Teams, and Expanding Market Presence in Life Sciences at brighthush

About brighthush

brighthush stands at the forefront of the life‑sciences ecosystem, setting the gold standard for safety, efficacy, and quality across medicines, dietary supplements, and food ingredients. With a legacy that spans more than a century of rigorous research and evidence‑based standards, brighthush empowers manufacturers, regulators, and healthcare professionals to deliver better health outcomes worldwide. Our mission is simple yet profound: to establish the benchmark for product quality while fostering continuous innovation throughout the life‑sciences value chain.

Why brighthush is a Game Changer

At brighthush, we don’t just keep pace with industry trends—we shape them. Our culture is built on curiosity, collaboration, and a relentless pursuit of impact. Every team member, from entry‑level scientists to senior executives, is encouraged to challenge the status quo, share insights, and drive transformative change. Whether you’re a seasoned sales leader or an emerging talent, brighthush offers a platform where your expertise can accelerate global health and leave a lasting legacy.

Position Overview

We are seeking a visionary Senior Director of Strategic Customer Development to lead our North America (NORAM) region. This remote, full‑time role will be based in select U.S. states or Canada and will require up to 60% travel to engage with key customers, partners, and industry stakeholders. As a senior leader, you will be the catalyst for revenue growth, the architect of high‑performing sales teams, and the steward of long‑term relationships with our most strategic accounts.

Key Responsibilities

• Revenue Leadership: Design, implement, and continuously refine a comprehensive sales strategy that drives quarterly and annual revenue targets across the NORAM region.
• Team Building & Development: Recruit, mentor, and retain a diverse sales force; create coaching programs that elevate performance, foster career progression, and embed a culture of excellence.
• Customer Relationship Management: Serve as the primary point of contact for C‑suite executives and decision makers; develop tailored value propositions that align with their business objectives and regulatory priorities.
• Strategic Account Planning: Lead the creation of multi‑year account plans, including market segmentation, competitive analysis, opportunity mapping, and risk mitigation strategies.
• Data‑Driven Decision Making: Leverage Salesforce, Tableau, and advanced analytics to monitor pipeline health, forecast revenue, and identify growth levers across product lines.
• Cross‑Functional Collaboration: Partner with Marketing, Product, Regulatory Affairs, and Operations to align messaging, product launches, compliance initiatives, and go‑to‑market strategies.
• Stakeholder Engagement: Represent brighthush at industry conferences, trade shows, advisory panels, and regulatory forums; build a robust network of influencers, thought leaders, and policy makers.
• Process Optimization: Continuously refine sales processes, tools, and methodologies to improve efficiency, reduce cycle times, and enhance customer experience.
• Compliance & Ethics: Uphold the highest standards of integrity, ensuring all sales activities comply with regulatory and ethical guidelines, and champion a culture of transparency.

Essential Qualifications

• Minimum of 10 years of progressive sales experience in the life‑sciences sector, with at least 5 years in a leadership capacity.
• Proven track record of exceeding revenue targets and scaling high‑performance sales teams in a complex, regulated environment.
• Strong academic foundation: Bachelor’s degree in Life Sciences, Business, or a related field (MBA or advanced degree preferred).
• Advanced proficiency in Salesforce CRM, Tableau analytics, and other data‑visualization tools; ability to translate data into actionable insights.
• Exceptional communication and negotiation skills, with the ability to influence at all organizational levels, from frontline staff to C‑suite executives.
• Demonstrated ability to navigate complex regulatory environments and multi‑stakeholder ecosystems, including FDA, EMA, and global quality frameworks.
• Fluency in English; additional language skills (Spanish, French, Mandarin) are a plus.
• Willingness to travel up to 60% of the time across the NORAM region, including cross‑border visits to Canada and Mexico.

Preferred Qualifications

• Experience in a non‑profit or NGO setting, particularly within scientific or regulatory domains.
• In‑depth knowledge of global standards and quality frameworks such as GMP, ISO, and FDA regulations.
• Prior exposure to strategic partnership development, joint‑venture negotiations, and alliance management.
• Leadership experience in a remote or distributed team environment, with a proven ability to build cohesion and accountability.
• Advanced data science or AI/ML knowledge applied to sales forecasting, customer segmentation, and predictive analytics.

Core Skills & Competencies

• Strategic Thinking: Ability to envision long‑term market trends, anticipate regulatory shifts, and translate them into actionable sales strategies.
• Leadership & Coaching: Proven ability to inspire, develop, and retain top talent, fostering a culture of continuous improvement.
• Analytical Acumen: Mastery of data analytics tools to drive decision making, uncover insights, and optimize performance.
• Relationship Building: Strong interpersonal skills to forge trust with clients, partners, and internal stakeholders across all levels.
• Project Management: Skilled at managing multiple initiatives simultaneously with tight deadlines, ensuring alignment with strategic objectives.
• Adaptability: Comfortable operating in a fast‑changing, global environment, and adept at pivoting strategies in response to market dynamics.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem that includes:

• Access to industry‑leading training programs, certifications, and workshops in sales, regulatory affairs, and data science.
• Mentorship from senior executives and thought leaders in the life‑sciences arena, providing guidance on strategic decision making and career advancement.
• Opportunities to lead cross‑functional projects that span product development, regulatory affairs, and global market expansion, giving you a holistic view of the business.
• Clear promotion pathways from Director to Vice President and beyond, with a transparent performance evaluation framework.
• Participation in innovation labs, hackathons, and internal incubators that allow you to pilot new ideas and bring them to market.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and purpose. Our remote‑first approach empowers you to work from anywhere in the U.S. or Canada, while our virtual town halls, hackathons, and wellness initiatives keep the team connected and energized. We celebrate diversity, champion work‑life balance, and encourage every employee to bring their authentic self to work. Key cultural pillars include:

• Transparency: Open communication channels, regular feedback loops, and data‑driven decision making.
• Inclusivity: A commitment to diversity of thought, background, and experience, fostering an environment where all voices are heard.
• Impact‑Driven: Every project and initiative is aligned with our mission to improve global health outcomes.
• Continuous Learning: A culture that rewards curiosity, experimentation, and professional growth.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: USD 171,833 – 243,289 per year, commensurate with experience and performance.
• Performance Incentives: Annual bonus tied to revenue and strategic milestones, with the potential for additional spot awards.
• Equity & Long‑Term Incentives: Participation in our employee ownership program, providing a stake in brighthush’s future success.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; mental health resources; and access to wellness programs.
• Retirement Plan: 401(k) with company match, ensuring you’re building a secure financial future.
• Paid Time Off: Generous PTO, holidays, and sick leave, plus flexible work arrangements to support work‑life balance.
• Professional Development: Reimbursement for certifications, conferences, and continuing education, encouraging lifelong learning.
• Remote Work Perks: Home office stipend, flexible schedule, and technology allowances to create a productive work environment.

How to Apply

Ready to lead the next wave of customer development at brighthush? Submit your resume and a cover letter outlining your strategic vision for the NORAM region. Highlight how your experience aligns with our mission and how you plan to drive revenue growth, build high‑performing teams, and foster lasting relationships with our most strategic accounts.

Join brighthush – Where Science Meets Impact

At brighthush, we believe that great science is only as good as the people who champion it. If you’re a visionary sales leader with a passion for quality, innovation, and global health, we invite you to apply and become part of a mission‑driven organization that’s redefining the industry. Together, we can shape the future of life‑sciences quality standards and make a tangible difference in people’s lives worldwide.