Senior Customer Research Advisor – UX & Experience Research Specialist – Client Success & Insight Delivery

About brighthush

brighthush is a trailblazing experience research platform that empowers product teams to understand the people behind their products. Leveraging cutting‑edge AI, mobile‑first research tools, and a global network of participants, we help brands in finance, healthcare, consumer goods, and technology uncover in‑context insights that drive product innovation and business strategy. Recognized in the Forrester Wave for experience research technology, brighthush is trusted by industry leaders such as JP Morgan Chase, Intuit, Google, Amazon, and Spotify. Our mission is simple: turn human stories into data that fuels better products and happier customers.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑growing, Series C‑funded company that values curiosity, empathy, and continuous learning. We champion a culture of transparency, collaboration, and diversity, and we’re committed to creating an inclusive environment where every voice is heard. Whether you’re based in Chicago, Austin, or San Francisco, you’ll have the flexibility to work remotely while staying connected to a vibrant, cross‑functional team that spans product, engineering, sales, and research.

Role Overview

The Customer Research Advisor is a pivotal role that bridges the gap between our platform and the brands that rely on it. You’ll partner with clients to design, recruit, and execute research projects that uncover actionable insights. Your deep understanding of research methodologies, combined with exceptional client‑facing skills, will help clients unlock the full potential of brighthush’s tools and shape the future of our product roadmap.

Key Responsibilities

• Client Champion: Serve as the primary point of contact for clients, guiding them through every stage of the research lifecycle.
• Research Design & Execution: Collaborate with clients to develop research plans, select appropriate brighthush methodologies, and oversee project execution from recruitment to analysis.
• Training & Enablement: Deliver onboarding sessions, create training materials, and provide ongoing support to ensure clients can confidently use the platform.
• Insight Delivery: Analyze data, craft clear narratives, and present findings that influence product decisions and business strategies.
• Feedback Loop: Act as the client’s advocate within brighthush, sharing insights and suggestions that drive product enhancements.
• Administrative Excellence: Manage billing, project documentation, and other administrative tasks to keep projects on track.
• Participant Support: Ensure research participants receive a positive experience, fostering high‑quality data collection.

Essential Qualifications

• Bachelor’s degree in Design Research, Psychology, Anthropology, Sociology, Market Research, or a related field (or equivalent professional experience).
• 1–4 years of professional experience in client‑facing roles, with a proven track record of managing relationships and delivering results.
• Strong project and time‑management skills, capable of juggling multiple projects and stakeholders simultaneously.
• Deep passion for user research, UX, and consumer insights, with experience in qualitative analysis.
• Excellent communication skills—friendly yet professional, with the ability to translate complex concepts into actionable guidance.
• Self‑motivated, organized, and detail‑oriented, with a knack for balancing collaboration and independent work.
• Curiosity about technology and a genuine interest in how products shape human experience.
• Resides in Chicago, Austin, or San Francisco (remote work is available for these locations).

Preferred Qualifications

• Master’s degree in a related field.
• Experience with research platforms or SaaS products.
• Background in data analysis or statistical methods.
• Knowledge of industry‑specific research challenges in finance, healthcare, or technology.
• Experience leading workshops or training sessions for diverse audiences.

Skills & Competencies

• Client Success: Ability to build trust, manage expectations, and deliver value.
• Research Expertise: Proficiency in designing studies, recruiting participants, and interpreting findings.
• Analytical Thinking: Translate raw data into clear, actionable insights.
• Communication: Strong written and verbal skills, with the ability to tailor messaging to different stakeholders.
• Collaboration: Work effectively with product, engineering, and sales teams to influence product direction.
• Adaptability: Thrive in a fast‑paced, evolving environment and embrace continuous learning.
• Empathy: Understand client needs and participant perspectives to deliver meaningful research experiences.

Career Growth & Learning

At brighthush, we believe that professional development is a partnership. You’ll have access to:

• Mentorship from senior research and product leaders.
• Regular learning sessions on emerging research techniques, AI advancements, and industry trends.
• Opportunities to lead cross‑functional initiatives and contribute to product strategy.
• Clear career pathways into senior advisory roles, product management, or research leadership.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared passion for human‑centered design. We celebrate diverse perspectives and encourage every team member to bring their authentic self to work. Whether you’re in the office or working remotely, you’ll experience:

• Open communication channels across all levels.
• Inclusive hiring practices and a commitment to equity.
• A flexible, remote‑first approach that supports work‑life balance.
• Regular team events, hackathons, and knowledge‑sharing sessions.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base salary range: $75,000 – $80,000 per year.
• Performance‑based bonus and equity program.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, 15 company holidays, and 12 weeks of paid parental leave.
• 401(k) plan with company match.
• Education stipend and remote‑work stipend to support your growth and well‑being.
• Flexible PTO and a culture that encourages taking time to recharge.

How to Apply

If you’re ready to help brands uncover the stories behind their users and shape the future of experience research, we’d love to hear from you. Submit your application through our careers portal, and include a brief cover letter that highlights your client‑success experience and passion for research.

Closing Statement

At brighthush, you’ll be part of a mission‑driven team that turns human insight into product excellence. Your work will directly influence the strategies of leading global brands, while you grow your expertise in research, client success, and product innovation. Join us in creating a world where every product is built with a deep understanding of the people it serves.