Senior Customer Engineer – Pre‑Sales & AI‑Native Insurance Solutions – Driving Digital Transformation at brighthush

About brighthush

brighthush is a trailblazing AI‑native platform that is redefining the insurance policy lifecycle. By embedding agentic artificial intelligence from day one, we empower carriers, managing general‑underwriters (MGUs), and other industry stakeholders to automate quoting, rating, underwriting, and portfolio optimization with unprecedented speed and accuracy. Our mission is simple yet bold: accelerate the transition from legacy, siloed systems to a unified, intelligent ecosystem that delivers tangible business outcomes for insurers worldwide.

With a robust funding history that includes a $100 million Series D led by Goldman Sachs and a total of $180 million raised to date, brighthush is positioned at the forefront of the insurance tech revolution. We have already secured a strong product‑market fit and are scaling rapidly across North America, Europe, and Asia. Our team is a mix of seasoned AI researchers, seasoned insurance professionals, and forward‑thinking engineers—all united by a shared passion for solving complex, high‑impact problems.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, high‑impact environment where ideas move from concept to production in record time. We champion a culture of first‑principles thinking, continuous learning, and fearless experimentation. Our people are empowered to challenge the status quo, collaborate cross‑functionally, and own the full customer journey from discovery to post‑sale success. If you thrive in a fast‑paced, startup‑like setting but crave the stability and resources of a well‑funded enterprise, brighthush is the perfect fit.

Role Overview

As a Senior Customer Engineer – Pre‑Sales at brighthush, you will be the technical bridge between our cutting‑edge AI platform and the insurance industry’s most demanding customers. You will partner closely with the Sales team to uncover customer pain points, architect tailored solutions, and deliver high‑impact demos that showcase the transformative power of our platform. Your deep technical expertise, combined with a passion for customer success, will help shape the future of insurance technology.

Key Responsibilities

• Lead Technical Sales Engagements: Own the entire pre‑sales lifecycle—from initial discovery calls to final proposal hand‑off—ensuring that every interaction adds value and moves the deal forward.
• Deliver Impact‑Driven Demos: Design and present customized, scenario‑based demos that highlight business outcomes such as reduced underwriting cycle time, increased quote accuracy, and improved portfolio risk analytics.
• Translate Workflows into Platform Configurations: Map customer processes for quoting, rating, endorsements, and portfolio optimization into brighthush’s AI‑native configuration language, ensuring seamless integration with existing systems.
• RFP & Security Lead: Collaborate with Product, Security, and Legal teams to craft comprehensive responses to Requests for Proposals (RFPs) and security questionnaires, positioning brighthush as a trusted partner.
• Build Reusable Demo Environments: Create and maintain modular demo environments that reflect the needs of target customer segments, enabling rapid iteration and consistent delivery.
• Develop Onboarding & Knowledge Assets: Author configuration libraries, example rating logic, and onboarding playbooks that empower both sales and implementation teams.
• Refine Messaging & Collateral: Work with the Pre‑Sales Manager and Product Marketing to refine technical messaging frameworks, ensuring clarity and resonance across all stakeholder groups.
• Continuous Process Improvement: Co‑define and iterate the pre‑sales lifecycle—discovery, solutioning, handoffs—driving efficiency and quality across the organization.
• Collaborate on Road‑Map Alignment: Provide customer‑centric insights to Product and Engineering, ensuring that the roadmap reflects real‑world pain points and market demand.
• Post‑Sale Handoff: Deliver comprehensive context to Implementation & Customer Success teams, ensuring a smooth transition and high adoption rates.

What You’ll Build

• Discovery playbooks that capture best practices and common customer scenarios.
• Configuration scope templates and success criteria documents that standardize engagement quality.
• Demo setup guides and walkthroughs that reduce ramp‑up time for new sales reps.
• Reusable code snippets and AI‑driven configuration modules that accelerate solution delivery.

Who We Hope You Are

We’re looking for a seasoned pre‑sales professional who brings a blend of technical depth, industry knowledge, and a customer‑centric mindset. Below are the essential and preferred qualifications that will help you thrive at brighthush.

Essential Qualifications

• 6–10+ years of experience in technical pre‑sales or solutions engineering, preferably in the insurance or fintech space.
• Proven track record of delivering high‑impact demos and architecture designs that close enterprise deals.
• Strong understanding of the insurance policy lifecycle, including quoting, rating, underwriting, and portfolio management.
• Hands‑on coding experience in JavaScript and SQL, with the ability to prototype and iterate quickly.
• Familiarity with AI tools such as Gemini, Claude, or similar generative models for building and configuring intelligent systems.
• Experience working in high‑growth, early‑stage startups where agility and ownership are paramount.
• Willingness to travel up to 30% to meet with customers, partners, and internal stakeholders.

Preferred Qualifications

• Advanced degree (B.S., M.S., or Ph.D.) in Computer Science, Software Engineering, Information Systems, or a related field.
• Experience with policy administration systems (e.g., Guidewire, Duck Creek, or similar) and integration patterns.
• Demonstrated ability to translate complex technical concepts into clear, business‑focused narratives for executives and practitioners alike.
• Knowledge of regulatory frameworks affecting insurance technology (e.g., GDPR, PCI‑DSS, SOX).
• Previous exposure to AI‑native product development and deployment pipelines.

Skills & Competencies

• Technical Proficiency: JavaScript, SQL, cloud platforms (AWS, Azure, GCP), API design, data modeling.
• AI & Machine Learning: Familiarity with generative AI, natural language processing, and model deployment.
• Sales Enablement: Ability to craft compelling proposals, respond to RFPs, and articulate ROI.
• Communication: Excellent verbal and written skills; adept at presenting to C‑suite executives and technical teams.
• Problem‑Solving: Strong analytical mindset; comfortable tackling ambiguous problems and turning them into actionable solutions.
• Collaboration: Proven ability to work cross‑functionally with Product, Engineering, Security, and Customer Success.
• Adaptability: Thrives in a fast‑moving environment; embraces change and continuous learning.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is not limited by titles. We provide:

• Mentorship from senior leaders in AI, insurance, and product strategy.
• Access to cutting‑edge AI research labs and industry conferences.
• Structured learning paths in cloud architecture, AI ethics, and insurance domain expertise.
• Opportunities to transition into Product Management, Engineering, or Customer Success leadership roles.
• Clear performance metrics and promotion pathways aligned with company growth.

Work Environment & Culture

Our culture is built on the following pillars:

• First‑Principles Thinking: We break down problems to their core assumptions and rebuild solutions from scratch.
• Speed & Agility: Rapid iteration cycles, lean decision‑making, and a bias toward action.
• Learning & Growth: Continuous education, hackathons, and knowledge sharing sessions.
• Fun & Collaboration: Team outings, virtual game nights, and a casual, inclusive atmosphere.
• Diversity & Inclusion: We celebrate diverse perspectives and actively foster an environment where everyone can thrive.

Compensation & Benefits

We offer a competitive total compensation package that reflects the value you bring to brighthush:

• Base Salary: $175,000 – $195,000 per year, commensurate with experience and location.
• On‑Target Earnings (OTE): $245,000 – $275,000, including performance bonuses.
• Equity: Stock options that vest over a four‑year period, aligning your success with the company’s long‑term growth.
• Benefits: Comprehensive health, dental, vision, and life insurance; 401(k) with company match; generous paid time off; parental leave; and wellness stipends.
• Remote Flexibility: Fully remote work with optional co‑working spaces in major cities.
• Travel: Up to 30% travel to meet customers, partners, and internal teams.

How to Apply

If you’re ready to bring your pre‑sales expertise to a company that is reshaping the insurance industry with AI, we’d love to hear from you. Submit your application through our careers portal or email your résumé and cover letter to [email protected]. We look forward to exploring how you can help us accelerate the future of insurance.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. Reasonable accommodations are available for individuals with disabilities throughout the application and interview process. Please contact us at [email protected] to request accommodations.