Senior Customer Service Coordinator & Healthcare Billing Operations Lead – Patient Financial Services Specialist at brighthush

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we’re more than a healthcare provider; we’re a vibrant community of innovators, caregivers, and problem‑solvers dedicated to transforming the patient experience. With a portfolio that spans medical, dental, and vision care, we serve millions of patients across the region, delivering evidence‑based treatments and personalized support. Our mission is simple yet powerful: to provide the highest quality care while fostering an inclusive environment where every employee can thrive, learn, and make a meaningful impact.

Why Your Next Career Move Should Be with brighthush

Imagine working in a dynamic, fast‑paced call center that is the heartbeat of our billing and revenue cycle. As a Senior Customer Service Coordinator, you will be the frontline liaison between patients and our sophisticated billing system, ensuring that every call is handled with empathy, accuracy, and efficiency. We value your expertise, encourage continuous learning, and reward your dedication with competitive pay, comprehensive benefits, and abundant growth opportunities.

Key Benefits That Set Us Apart

• Comprehensive Medical, Dental, and Vision Insurance for you and your family
• 403(b) Savings Plan with generous employer contribution and matching
• Paid Time Off, Paid Holidays, and Paid Sick Leave to support work‑life balance
• Employee and Dependent Tuition Assistance for professional development
• Clear career progression paths, mentorship programs, and leadership training
• Wellness programs, mental health resources, and employee assistance programs
• Regular performance bonuses, recognition awards, and a culture of appreciation

Position Overview

As a Senior Customer Service Coordinator in our Healthcare Billing Call Center, you will serve as the primary point of contact for patients seeking billing information, payment assistance, or clarification on insurance coverage. Your role is pivotal in maintaining patient satisfaction, ensuring accurate data capture, and supporting the broader revenue cycle. You will collaborate closely with billing specialists, medical staff, and IT teams to resolve discrepancies, streamline processes, and uphold the highest standards of confidentiality and compliance.

Key Responsibilities

• Handle inbound patient calls with professionalism, empathy, and a focus on resolution.
• Verify insurance eligibility, benefits, and pre‑authorization status using our electronic systems.
• Accurately capture patient demographics, insurance details, and payment information in the billing platform.
• Educate patients and families about financial obligations, payment plans, and available assistance programs.
• Document all interactions, actions taken, and follow‑up steps in the customer relationship management (CRM) system.
• Set up auto‑payment plans, secure promissory notes, and other payment arrangements in accordance with policy.
• Collaborate with medical staff to investigate and resolve billing discrepancies, ensuring continuity of care.
• Maintain strict confidentiality and uphold ethical standards in all patient interactions.
• Identify potential risks, audit findings, or control gaps and report them to supervisors promptly.
• Utilize Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) for data analysis, reporting, and communication.
• Participate in continuous improvement initiatives, process mapping, and workflow optimization projects.
• Mentor junior team members, sharing best practices and fostering a culture of excellence.
• Analyze call metrics and performance data to identify trends and recommend actionable improvements.

Essential Qualifications

• High School Diploma, GED, or equivalent (required).
• Minimum of 2 years of experience in customer support coordination or call center operations (required).
• Exceptional written and verbal communication skills, with a focus on confidentiality, tact, and diplomacy.
• Strong attention to detail and a self‑directed approach to ensure data integrity.
• Ability to multitask—simultaneously speaking and typing while on the phone.
• Intermediate proficiency with Microsoft Office applications.
• Commitment to ethical principles, informed consent, and patient well‑being.
• Experience working within diverse, interdisciplinary teams.

Preferred Qualifications

• Healthcare billing experience or familiarity with medical billing terminology.
• Knowledge of insurance verification processes and pre‑authorization workflows.
• Experience with electronic health record (EHR) systems.
• Prior remote work experience in a call center environment.
• Certification in Revenue Cycle Management (RCM) or related fields.
• Experience with data analytics tools such as Tableau or Power BI.

Skills & Competencies for Success

• Customer‑centric mindset with a passion for problem solving.
• Strong analytical skills to interpret billing data and resolve discrepancies.
• Excellent time‑management and organizational abilities.
• Adaptability to a fast‑paced, high‑volume call center environment.
• Team collaboration and cross‑functional communication.
• Proficiency in data entry, record‑keeping, and documentation.
• Commitment to continuous improvement and learning.
• Resilience under pressure and a proactive attitude toward process improvement.
• Proficiency in troubleshooting technical issues related to billing software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Service Coordinator, you will have access to:

• Structured mentorship programs with senior billing and clinical staff.
• Regular training sessions on billing software, insurance processes, and regulatory updates.
• Opportunities to transition into advanced roles such as Billing Analyst, Revenue Cycle Manager, or Patient Experience Lead.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.
• Tuition assistance for courses related to healthcare administration, finance, or customer service excellence.
• Leadership development workshops and certifications.
• Annual performance reviews that align career goals with organizational objectives.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and innovation. Our remote, day‑shift call center operates Monday through Friday, 8 a.m. to 4:30 p.m., and is open to candidates located in MD, DC, VA, PA, DE, or FL. Employees enjoy a flexible, supportive environment that values work‑life balance while delivering outstanding patient care. We celebrate diversity, encourage collaboration, and empower our teams to take ownership of their work.

Compensation & Perks

Competitive hourly wage ranging from $18.87 to $31.15, commensurate with experience and role scope. In addition to base pay, you’ll receive:

• Health, dental, and vision coverage for you and your family.
• 403(b) retirement plan with employer match.
• Paid time off, holidays, and paid sick leave.
• Employee and dependent tuition assistance.
• Employee wellness programs and resources.
• Regular performance bonuses and recognition programs.
• Flexible work schedule and remote work options.
• Access to a comprehensive employee assistance program.
• Technology stipend for home office setup.

How to Apply

Ready to make a difference in patient lives while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply Now

Our Commitment to Diversity & Inclusion

brighthush is dedicated to creating an inclusive workplace where all employees feel valued and empowered. We celebrate diversity in all its forms and strive to provide equitable opportunities for growth and advancement. We welcome applicants from all backgrounds, cultures, and walks of life.

Drug‑Free Workplace Policy

brighthush maintains a strict drug‑free workplace policy to ensure a safe and productive environment for all staff. All employees are required to comply with this policy as a condition of employment.