Senior Customer Service & Inside Sales Specialist – Demand Management & Remote Operations Lead (US Midwest) – Driving Customer Success & Operational Excellence at brighthush

About brighthush

brighthush is a trailblazer in medical technology, redefining how critical care equipment is powered, connected, and maintained. With a portfolio that spans high‑performance interconnects, flex circuits, molded components, precision bearings, and fully integrated solutions, we empower surgical suites, interventional suites, monitoring stations, and a wide array of mission‑critical applications to operate with unmatched reliability. Our relentless focus on innovation, lean manufacturing, and collaborative engineering has positioned us as a global leader in delivering premium products that set new industry standards and transform patient care worldwide.

Why brighthush is the Place to Grow Your Career

At brighthush, we don’t just build products – we build careers. As one of the world’s largest providers of high‑technology interconnect, sensor, and antenna solutions, we empower our teams to drive the electronics revolution, improve lives, and make a tangible impact on healthcare outcomes. If you thrive in a fast‑paced, customer‑centric environment and want to grow your career while working remotely, brighthush offers the flexibility, autonomy, and professional development you need. Our culture is built on transparency, continuous learning, and a shared commitment to excellence, ensuring that every team member can reach their full potential.

Role Overview

We are seeking an experienced Customer Service & Inside Sales Specialist – Demand Management & Remote Operations Lead to become the linchpin between our customers and internal operations. Your primary mission is to ensure that every customer interaction reflects brighthush’s unwavering commitment to quality, reliability, and exceptional service. You will manage demand, process orders, resolve inquiries, and collaborate across departments to keep our customers satisfied and our sales pipeline healthy.

Key Responsibilities

• Demand Management: Own demand forecasting for assigned accounts, analyze portal downloads, and align projections with sales goals to ensure inventory readiness.
• Order Processing: Accurately enter sales orders into the MRP system, monitor status updates, and guarantee on‑time fulfillment.
• Inquiry Translation: Convert customer questions into actionable internal tasks, coordinating with engineering, product, and accounting teams for timely resolution.
• Relationship Building: Cultivate long‑term relationships with customers, aiming for 100 % satisfaction and fostering repeat business.
• Cross‑Functional Collaboration: Work closely with sales, product, engineering, and finance to meet customer expectations and resolve complex issues.
• Data Analysis: Track and analyze customer order patterns, providing early warnings and insights to sales leadership.
• Complaint Management: Log complaints into Windchill, issue RMAs, and partner with the quality team to close issues swiftly.
• Supplier Quality: Defend supplier ratings and maintain acceptable quality and delivery metrics for brighthush.
• Documentation: Prepare professional correspondence and reports, ensuring timely delivery to stakeholders.
• Flexibility: Adapt to flexible working hours, including overtime, to support critical customer needs.
• Additional Duties: Perform any other tasks that support the department and the company’s objectives.

Supervisor Responsibilities

Not applicable – this is an individual contributor role.

Location & Work Environment

This position is remote and based in the US Midwest (TX, MN, CO, WI, IL, AL, GA). You will work from your home office, leveraging technology to collaborate with colleagues and customers worldwide. The environment is flexible, autonomous, and trust‑based, allowing you to manage your schedule while meeting service level agreements.

Essential Qualifications

• Bachelor’s degree or equivalent experience in customer service, inside sales, or a related field.
• 3+ years of experience in a customer service or inside sales role, with a proven track record of order entry, quotation preparation, and contract review.
• Strong analytical skills to interpret data, forecast demand, and identify trends.
• Excellent verbal and written communication skills in English.
• Proficiency with MS Office, MRP systems, and CRM platforms.
• Ability to work independently, prioritize tasks, and meet deadlines in a remote setting.
• Self‑motivated, proactive, and capable of handling complex customer issues with a sense of urgency.

Preferred Qualifications

• Experience in the medical device or high‑technology manufacturing industry.
• Knowledge of supply chain processes, including credit management and RMA procedures.
• Familiarity with environmental compliance and quality management systems.
• Previous remote work experience with a proven ability to maintain productivity and collaboration.

Skills & Competencies

• Critical Thinking & Problem‑Solving: Analyze information and develop creative solutions.
• Customer‑First Mindset: Build rapport and enhance relationships with all stakeholders.
• Organizational Excellence: Manage multiple priorities with a detail‑oriented approach.
• Technical Proficiency: Comfortable using PC, email, and various software tools.
• Adaptability: Willing to work flexible hours, including overtime, to meet customer needs.
• Positive Attitude: Show initiative, maintain enthusiasm, and act with urgency.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service & Inside Sales Specialist, you will gain exposure to sales strategy, supply chain operations, and product development. Opportunities to transition into roles such as Sales Analyst, Demand Planner, or Customer Success Manager are available for high performers. We also offer continuous learning through online courses, certifications, and mentorship programs, ensuring you stay ahead of industry trends and sharpen your skill set.

Company Culture & Values

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote teams enjoy:

• Transparent communication and open feedback loops.
• An inclusive environment that values diversity and promotes belonging.
• Work‑life balance with flexible scheduling and generous paid time off.
• Recognition programs that celebrate achievements and milestones.
• A commitment to sustainability and responsible manufacturing practices.

Compensation & Benefits

While the exact salary range for this role is $25.00–$31.00 per hour, compensation is determined based on experience, qualifications, and market conditions. In addition to competitive pay, you will receive:

• Health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Short‑term and long‑term disability coverage.
• Basic life insurance and wellness benefits.
• Paid holidays, vacation, and sick leave (up to 80 hours of PTO per year).
• Annual performance bonus potential.
• Professional development stipend and access to industry conferences.

How to Apply

If you are ready to bring your customer‑service expertise to a leading medical technology company and thrive in a remote, collaborative environment, we encourage you to apply today. Submit your resume and cover letter through our online portal, and let’s explore how you can contribute to brighthush’s mission of transforming patient care.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.