Senior Customer Service & Order Administration Coordinator – B2B Support & Order Management Specialist at brighthush

About brighthush

brighthush is a leading Australian distribution partner that delivers high‑quality consumer products to retailers across the globe. With a reputation for reliability, innovation, and customer‑centric service, we have built a loyal base of wholesale, retail, and e‑commerce clients. Our growth trajectory has positioned us as a key player in the supply‑chain ecosystem, and we’re now expanding our footprint by bringing a dedicated customer‑service team member to our Philippines office.

Why brighthush?

At brighthush, we believe that every interaction is an opportunity to strengthen relationships and create lasting value. We’re not just a logistics company – we’re a partner that listens, adapts, and delivers solutions that keep our customers ahead of the curve. As part of our team, you’ll experience:

• Full‑time, work‑from‑home flexibility with a clear Monday‑Friday schedule aligned to Australian business hours.
• Real ownership of the first‑contact experience for a loyal customer base.
• Hands‑on mentorship from an experienced customer‑service lead and direct access to senior management.
• Continuous learning opportunities – from product knowledge to advanced ERP systems.
• A supportive, inclusive culture that values transparency, collaboration, and innovation.

Key Responsibilities

As the Customer Service & Order Administration Coordinator, you will be the bridge between our customers, operations, finance, and commercial teams. Your day will be dynamic, blending inbound and outbound calls, order entry, and cross‑functional coordination.

• Inbound Call Management – Handle 15–20 customer calls daily, addressing order status, product availability, delivery queries, and account questions. Use a friendly, confident tone to ensure every customer feels acknowledged.
• Proactive Follow‑Ups – Make outbound calls to existing customers regarding backorders, deliveries, and overdue accounts. Leverage approved scripts while maintaining natural conversation flow.
• Manual Order Entry – Capture orders from phone, email, and online forms. Verify product codes, quantities, shipping addresses, and special instructions before submission.
• Payment Follow‑Up – Contact customers to update on payment status, record outcomes, and coordinate with finance for collections.
• Data Management – Log all interactions, notes, and next steps in shared systems (ERP, CRM, Teams). Ensure data integrity and accessibility for the team.
• Cross‑Functional Liaison – Act as the link between customer service, operations, finance, and the commercial team. Provide complete, accurate information when handing over matters.
• Reporting & Administration – Support the Australian office with basic reports, filing, and ad‑hoc admin tasks as needed.

Essential Qualifications

• Minimum 3 years of experience in customer service, sales support, order entry, or B2B call‑based administration.
• Excellent spoken and written English with a clear, confident phone manner.
• Proven experience handling inbound and outbound customer calls.
• Strong order‑entry accuracy – meticulous attention to product codes, quantities, addresses, and special instructions.
• Familiarity with order‑management, ERP, or accounting systems (any system is acceptable; training will be provided).
• Comfortable contacting customers for payment updates; collections experience is a plus but not required.
• Proficiency in Outlook, Excel, shared folders, and Microsoft Teams.
• Reliable home‑office setup with high‑speed internet, a quality headset, and a quiet workspace.
• Availability to work Monday–Friday during Australian business hours.

Preferred Qualifications

• Experience supporting Australian, New Zealand, UK, or US wholesale or distribution customers.
• Background in consumer products, wholesale, distribution, or a multi‑SKU business environment.
• Hands‑on knowledge of Unleashed, SAP Business One, Xero, MYOB, NetSuite, or Microsoft Dynamics.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong communication skills – both verbal and written.
• High level of organization and time‑management.
• Adaptability to changing priorities and new technologies.
• Team player who thrives in a collaborative, remote environment.
• Proactive attitude – anticipating customer needs and taking initiative.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you master the fundamentals of customer service and order administration, you’ll be invited to:

• Lead small projects or process improvements within the customer‑service function.
• Shadow senior team members in sales, finance, or operations to broaden your skill set.
• Participate in cross‑departmental training sessions on ERP systems, product launches, and market trends.
• Earn certifications in relevant software (e.g., SAP, NetSuite) through our partnership with learning platforms.
• Progress into roles such as Customer Success Manager, Operations Coordinator, or Business Analyst.

Work Environment & Company Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Our remote team enjoys:

• Weekly virtual coffee chats to keep the team connected.
• Open‑door communication channels with leadership.
• Recognition programs that celebrate individual and team achievements.
• Flexible work hours within the Australian business window to accommodate personal commitments.
• A commitment to work‑life balance, with generous vacation and personal days.

Compensation, Perks & Benefits

While specific figures vary, we offer a competitive salary package that reflects your experience and the value you bring to brighthush. Additional benefits include:

• Health and wellness stipend.
• Home‑office equipment allowance (if needed).
• Professional development budget.
• Employee referral bonus program.
• Annual performance bonuses tied to company and individual metrics.

Ready to Join brighthush?

If you’re a proactive, customer‑focused professional who thrives in a fast‑paced, remote environment, we want to hear from you. Bring your expertise in order administration, customer service, and B2B communication to a company that values growth, collaboration, and excellence.

Apply today and become the voice that customers look forward to hearing. Let’s build success together at brighthush.