Seasoned Loss Prevention & Customer Service Associate II – Uniformed Security Guard – Retail Safety & Customer Experience Specialist

About brighthush

At brighthush, we’re redefining the retail experience by blending exceptional customer service with cutting‑edge loss prevention strategies. As a global leader in off‑price retail, brighthush has built a reputation for delivering high‑quality merchandise at unbeatable prices while maintaining a safe, welcoming environment for shoppers and employees alike. Our culture is rooted in diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a lasting impact.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Dynamic, fast‑paced retail environments that keep you on your toes.
• Opportunities to work across multiple store formats— from flagship locations to community‑focused outlets.
• A commitment to employee development through mentorship, cross‑training, and leadership pipelines.
• A culture that celebrates individuality, encourages open dialogue, and rewards initiative.
• Competitive pay, comprehensive benefits, and a host of perks designed to support your well‑being.

Position Overview

As a Loss Prevention Customer Service Associate II (Uniformed Security Guard) at brighthush, you will serve as the first line of defense against theft and misconduct while simultaneously enhancing the shopping experience for every customer. Your presence will act as a powerful visual deterrent, and your professionalism will reinforce brighthush’s reputation for safety, integrity, and customer focus.

Key Responsibilities

• Maintain a visible, approachable stance at the front of the store, ensuring a welcoming atmosphere for shoppers.
• Act as a visual deterrent by patrolling high‑risk areas, monitoring merchandise, and responding promptly to suspicious activity.
• Review and internalize the Store Emergency Response Guide, staying prepared for any incident.
• Wear a complete, company‑approved uniform—including a body‑worn camera—while upholding brand standards.
• Greet customers with courtesy and respect, offering assistance or directing them to store management or customer service as needed.
• Respond to customer requests for assistance via the company‑issued radio system, ensuring timely and professional service.
• Observe, document, and report any suspicious behavior or critical incidents to Loss Prevention (LP) or store management.
• Conduct a thorough closing safety sweep in collaboration with store management to secure the premises.
• Adhere strictly to all company policies, procedures, and safety protocols.
• Document incidents accurately in the AIIM Case Management system, maintaining detailed records for analysis and reporting.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 0–2 years of retail or security experience, with a strong understanding of loss prevention fundamentals.
• Excellent verbal and written communication skills, capable of engaging customers and collaborating with team members.
• Sound decision‑making ability, especially under pressure, to ensure safety and brand protection.
• Strong initiative and the capacity to work independently while maintaining a high level of professionalism.
• Effective time‑management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
• Physical stamina to stand for extended periods and perform routine patrols.
• Proficiency with radio communication and basic computer skills for incident reporting.

Preferred Qualifications

• Prior experience in a uniformed security role within a retail setting.
• Knowledge of body‑worn camera operations and data privacy regulations.
• Experience with loss prevention software, such as AIIM or similar platforms.
• Training or certification in conflict resolution, de‑escalation techniques, or first aid.
• Fluency in multiple languages to better serve a diverse customer base.

Core Competencies

• Customer‑centric mindset with a passion for creating safe, enjoyable shopping experiences.
• Strong observational skills and attention to detail.
• Adaptability and resilience in fast‑moving retail environments.
• Team player who values collaboration and open communication.
• Integrity and ethical conduct, consistently upholding brighthush’s values.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Loss Prevention Associate, you’ll have access to:

• Structured training programs covering loss prevention tactics, customer service excellence, and brand safety.
• Mentorship from seasoned Loss Prevention Managers and senior retail leaders.
• Cross‑functional exposure to merchandising, inventory control, and store operations.
• Clear advancement pathways to roles such as Loss Prevention Supervisor, Store Manager, or Regional Safety Coordinator.
• Leadership development workshops, including conflict resolution, team building, and strategic planning.

Work Environment & Culture

brighthush’s work environment is vibrant, inclusive, and forward‑thinking. Employees enjoy:

• Modern, well‑equipped retail spaces that foster collaboration.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that celebrate achievements and milestones.
• Flexible scheduling options to support work‑life balance.
• A culture that values diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.50 to $18.60, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (medical, HSA, FSA options).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and adoption assistance.
• Employee discounts on merchandise, cell phone plans, and pet insurance.
• Employee assistance program (EAP) and wellness resources.
• Scholarship and tuition reimbursement programs for continued education.
• Referral bonuses for bringing talented peers into the brighthush family.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join a team that values safety, service, and innovation.

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Location

5950 Kingstowne Town Center, Alexandria, VA – brighthush Store 0057

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.