Senior Customer Service & Order Administration Coordinator – Global E‑Commerce & B2B Support Specialist

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional products and services across multiple markets. With a strong presence in the global e‑commerce space, we empower businesses to connect with their customers in meaningful ways. Our culture is built on collaboration, innovation, and a relentless focus on quality. We believe that every team member plays a pivotal role in shaping the customer experience, and we’re committed to providing an environment where talent can flourish.

Why This Role Matters

As the first point of contact for our valued customers, you will be the voice that builds trust, resolves issues, and ensures seamless order processing. This role blends customer service, order administration, and cross‑functional collaboration, giving you a dynamic daily routine that keeps you engaged and challenged. Your contributions will directly influence customer satisfaction scores, repeat business, and the overall reputation of brighthush.

Role Overview

We’re looking for a proactive, detail‑oriented professional to join our remote team in the Philippines. You will work closely with the customer service lead, operations, finance, and commercial teams to manage inbound and outbound calls, process orders, follow up on payments, and maintain accurate records in our shared systems. Your ability to communicate clearly, think critically, and adapt to evolving priorities will be essential to success.

Key Responsibilities

• Inbound Customer Support – Handle 15–20 inbound calls daily, addressing inquiries about order status, product availability, delivery timelines, and account questions. Provide a friendly, knowledgeable, and solution‑focused experience.
• Outbound Follow‑Ups – Conduct proactive calls to existing customers regarding backorders, delivery updates, and overdue accounts. Use approved scripts while maintaining a natural, conversational tone.
• Manual Order Entry – Capture orders received via phone, email, or online forms. Verify product codes, quantities, shipping addresses, and special instructions before finalizing entries. Clarify any ambiguities with customers to ensure accuracy.
• Payment Follow‑Up – Politely contact customers on an approved call list to request payment updates. Record outcomes meticulously in the system, ensuring transparency for the finance team.
• Data Management – Log all interactions, notes, and next steps in shared systems (CRM, ERP, or custom databases). Ensure that information is accessible to the entire team for seamless hand‑offs.
• Cross‑Functional Liaison – Act as the bridge between customer service, operations, finance, and the commercial team. Provide complete, fact‑based updates on customer issues and order status.
• Administrative Support – Assist the brighthush office with basic reporting, filing, and other ad‑hoc administrative tasks as needed.

Essential Qualifications

• Experience – Minimum 3 years in customer service, sales support, order entry, or B2B call‑center administration.
• Communication Skills – Excellent spoken and written English. Clear, confident phone manner with the ability to convey empathy and professionalism.
• Call Handling – Proven experience with both inbound and outbound customer calls.
• Order Accuracy – Strong attention to detail when entering product codes, quantities, addresses, and special instructions.
• System Proficiency – Familiarity with order‑management, ERP, or accounting systems. Any system is acceptable; we’ll provide comprehensive training on our platform.
• Payment Outreach – Comfortable contacting customers for payment updates. No prior collections background required.
• Technical Tools – Confidence using Outlook, Excel, shared folders, and Microsoft Teams.
• Home‑Office Setup – Reliable high‑speed internet, quality headset, and a quiet, dedicated workspace.
• Availability – Monday–Friday during brighthush business hours (adjusted to your local time zone).

Preferred Qualifications

• Experience supporting wholesale or distribution customers in Australia, New Zealand, the UK, or the US.
• Background in consumer products, wholesale, distribution, or multi‑SKU businesses.
• Familiarity with Unleashed, SAP Business One, Xero, MYOB, NetSuite, or Microsoft Dynamics.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering outstanding service and building lasting relationships.Apply for this job