Senior Customer Success Engineer – Developer‑First Security Solutions – Dubai
About brighthush
At brighthush, we’re on a mission to make security a seamless, empowering part of every software development lifecycle. Founded in 2022 by seasoned founders who have built and scaled multiple tech companies, brighthush has already secured $85 million in funding and is poised for rapid expansion. Our flagship platform, brighthush, delivers developer‑first security tools that automatically detect, remediate, and prevent vulnerabilities without slowing down releases. We’re building the future of self‑securing software, and we need passionate, high‑impact talent to join us on this journey.
Why brighthush?
- Innovative Product Vision – Work on cutting‑edge security technology that is reshaping how developers think about risk.
- Fast‑Growth Environment – As a high‑growth startup, every team member’s contribution directly influences our trajectory.
- Collaborative Culture – We value open communication, flat hierarchies, and a culture of experimentation.
- Global Impact – Your work will help thousands of developers worldwide ship safer code faster.
- Career Acceleration – Rapid promotion paths, mentorship from industry leaders, and continuous learning opportunities.
Role Overview
As the Senior Customer Success Engineer for the MENAT region, you will serve as the critical bridge between our customers and the brighthush platform. Your primary focus will be to ensure that each client fully realizes the value of our security solutions, drives adoption, and remains a long‑term partner. You will own the end‑to‑end customer journey, from onboarding to ongoing support, and will collaborate closely with Product, Sales, and Engineering teams to shape the future of our platform.
Key Responsibilities
- Proactively engage with accounts at risk, identifying churn drivers and implementing retention strategies.
- Drive product adoption by guiding customers through best practices, configuration, and integration with their CI/CD pipelines.
- Escalate complex technical issues to the engineering team, ensuring timely resolution and clear communication to stakeholders.
- Debug and resolve workflow bottlenecks, providing actionable insights and documentation to improve customer experience.
- Lead onboarding and deployment for new clients, delivering hands‑on training sessions and creating tailored implementation plans.
- Facilitate regular training workshops, webinars, and knowledge‑sharing sessions for customer teams.
- Collect and analyze customer feedback, translating insights into product enhancements and feature requests.
- Collaborate with Sales to support pre‑sales technical discussions and post‑sale hand‑offs.
- Maintain accurate records of customer interactions, usage metrics, and support tickets in our CRM and ticketing systems.
- Champion a culture of continuous improvement by sharing best practices across the Customer Success organization.
Essential Qualifications
- 5+ years of experience in Customer Success, Technical Account Management, or a similar role within SaaS or security‑focused companies.
- Strong technical acumen – comfortable troubleshooting code, APIs, and CI/CD pipelines.
- Excellent communication skills in English, both written and verbal; additional languages are a plus.
- Demonstrated ability to manage multiple priorities independently while maintaining high quality.
- Proactive, results‑oriented mindset with a “get stuff done” attitude.
- Experience working with developers and engineering teams in a fast‑paced environment. Apply for this job