Senior Customer Service Specialist – Self‑Determination & Long‑Term Care Support, Hybrid/Remote – Join brighthush’s Innovative Care Team

About brighthush

brighthush is a family‑founded, nationally recognized Financial Management Services (FMS) provider that champions personal choice, independence, and quality of life for individuals participating in self‑direction programs. With a growing footprint across the United States, we empower people to manage their long‑term care and support services—whether at home or in community‑based settings—through reliable, person‑centered financial and administrative solutions. Our culture is built on innovation, service excellence, and a deep commitment to the communities we serve.

Why Join brighthush?

At brighthush, we believe that every employee should thrive in an environment that values growth, collaboration, and purpose. We offer:

• Hybrid work model (2 days in the office, 3 days from home) after the first 90 days, with the possibility of full remote work after one year.
• Competitive compensation and a comprehensive benefits package that includes health, dental, vision, and retirement plans.
• Continuous learning opportunities—internal training, mentorship, and access to industry conferences.
• A supportive, inclusive culture that celebrates diversity and encourages every team member to make a meaningful difference.

Role Overview

As a Customer Service Specialist – Self‑Determination Support (SDSS), you will be the frontline advocate for individuals who self‑direct their care. You will provide exceptional phone support, manage critical documentation, and ensure compliance with audit standards—all while fostering a seamless experience for our clients and internal stakeholders.

Key Responsibilities

• Handle inbound and outbound phone calls to support external clients and internal partners.
• Accurately enter and update information in our call‑log database to maintain real‑time records.
• Prepare, send, and track documents via DocuSign or email, guiding customers through the return process.
• Manage DocuSign accounts, troubleshoot issues, and coordinate with operations staff to resolve technical challenges.
• Ensure all activities meet compliance standards for audit readiness.
• Review and process timesheets, ensuring accurate time tracking and payroll compliance.
• Complete payroll checklists for assigned agencies with precision and efficiency.
• Collaborate with team leaders to develop strategies that reduce errors and improve process flow.
• Work closely with teammates to resolve rejected timesheet issues and provide timely resolutions.

Essential Qualifications

• Minimum of 2 years of related experience in customer service, administrative support, or financial administration.
• High School Diploma or GED required; Associate’s degree preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and internet research.
• Strong verbal and written communication skills.
• Demonstrated ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications

• Experience in long‑term care or financial services environments.
• Familiarity with DocuSign or similar electronic signature platforms.
• Knowledge of regulatory compliance and audit processes.
• Previous exposure to payroll processing or timesheet management.
• Experience working in a hybrid or remote work setting.

Skills & Competencies

• Administrative Excellence – meticulous record‑keeping and data entry.
• Customer‑Centric Mindset – delivering empathetic, solution‑focused support.
• Financial Administration – understanding of payroll, timesheets, and compliance.
• Problem‑Solving – analytical thinking to troubleshoot and resolve issues quickly.
• Team Collaboration – working effectively with cross‑functional teams.
• Time Management – balancing multiple priorities in a fast‑paced environment.
• Adaptability – thriving in both office and remote settings.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Service Specialist, you will:

• Gain exposure to the full spectrum of self‑determination services, from client onboarding to financial administration.
• Participate in ongoing training modules covering compliance, technology tools, and industry best practices.
• Earn certifications in financial management or customer service excellence through our partnership with leading educational platforms.
• Advance into supervisory roles, such as Team Lead or Operations Manager, by demonstrating leadership, process improvement, and stakeholder engagement.
• Contribute to strategic initiatives that shape the future of self‑directed care services across the nation.

Work Environment & Culture at brighthush

Our culture is defined by:

• Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
• Collaboration: Cross‑functional teams work together to deliver seamless client experiences.
• Innovation: We continuously refine processes, adopt new technologies, and champion creative solutions.
• Work‑Life Balance: Our hybrid model and flexible scheduling support personal and professional commitments.
• Community Impact: Every team member contributes to a mission that improves the lives of individuals across the country.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance programs and wellness resources.
• Professional development stipend and tuition reimbursement.
• Employee recognition programs and team‑building events.

How to Apply

Ready to make a difference? Submit your resume and a brief cover letter outlining why you’re the ideal candidate for the Customer Service Specialist role at brighthush. Click the link below to start your application:

Apply to this job

Join brighthush Today

At brighthush, we’re dedicated to helping people live a life of their choosing—regardless of age or ability. If you’re passionate about customer service, thrive in a dynamic environment, and want to contribute to a mission that matters, we want to hear from you. Apply now and become part of a team that values growth, innovation, and the impact we create together.