Senior Customer Service Technician – Advanced Power Distribution & Maintenance Specialist, Remote with Travel – Dallas/Fort Worth, Texas

About brighthush

brighthush is a trailblazer in the power distribution arena, delivering cutting‑edge solutions that keep critical infrastructures humming. From data centers that power the cloud to semiconductor fabs that manufacture the chips in your phone, our systems are the invisible backbone that guarantees uptime, reliability, and safety. With a portfolio that spans Fortune 100 enterprises and emerging tech leaders alike, brighthush is on a relentless growth trajectory, fueled by innovation, customer obsession, and a culture that thrives on collaboration.

Why This Role Matters

As a Senior Customer Service Technician, you will be the linchpin that ensures our power distribution equipment performs flawlessly in the most demanding environments. Your expertise will directly influence mission‑critical operations, safeguarding data, finances, and lives. Whether you’re troubleshooting a live switch, commissioning a new installation, or providing emergency support, your work keeps the lights on for our clients and the world at large.

Key Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on brighthush equipment, including static transfer switches, power distribution units, and remote power panels.
• Diagnose and resolve electrical and electronic issues on site and remotely, using advanced troubleshooting techniques and diagnostic tools.
• Read, interpret, and modify complex electrical diagrams, schematics, and system documentation to support maintenance activities.
• Program printed circuit boards (PCBs) using PC‑based software, ensuring firmware and configuration settings meet customer specifications.
• Maintain meticulous, real‑time service records in the brighthush service management system, ensuring compliance and traceability.
• Provide 24/7 emergency response for critical incidents, coordinating with customers and internal teams to restore service swiftly.
• Participate in scheduled on‑call rotations, including weekend and holiday coverage as required.
• Travel extensively across the United States and Canada to service customer sites, with a focus on the Dallas/Fort Worth region.
• Adhere to all safety protocols, wearing appropriate PPE and following electrical safety standards at all times.
• Collaborate with engineering, sales, and support teams to share insights, improve product design, and enhance customer satisfaction.

Essential Qualifications

• Minimum of 3 years of hands‑on service experience with electric power systems.
• Proven electrical and electronic troubleshooting skills, with a track record of diagnosing complex issues under pressure.
• Strong ability to read and interpret electrical diagrams, schematics, and technical manuals.
• Experience programming PCBs using PC‑based tools (e.g., Altium, Eagle, or similar).
• Comprehensive safety awareness, including knowledge of electrical PPE and compliance with OSHA and NFPA standards.
• Clean driving record and valid driver’s license.
• Excellent communication skills, both verbal and written, to interact with customers and internal stakeholders.
• Self‑motivated, detail‑oriented, and capable of working independently in remote and on‑site environments.

Preferred Qualifications

• Associate degree in Electrical Engineering, Electronics, or a related technical field.
• Military training or experience in electronics or electrical systems.
• Prior experience with high‑voltage power distribution equipment.
• Knowledge of industrial automation and SCADA systems.
• Certification in Electrical Safety (e.g., OSHA 10/30, NECA).

Skills & Competencies

• Technical Proficiency: Deep understanding of power distribution concepts, static transfer switch operation, and remote power panel architecture.
• Problem‑Solving: Ability to analyze symptoms, isolate root causes, and implement effective solutions quickly.
• Customer Focus: Empathy for client needs, patience in high‑pressure situations, and a commitment to delivering exceptional service.
• Safety Leadership: Champion a safety‑first mindset, ensuring all work complies with industry standards and company policies.
• Adaptability: Thrive in dynamic environments, juggling multiple tasks, and adjusting to changing priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing knowledge and driving continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will receive:

• Structured onboarding and hands‑on training at our headquarters in Aurora, Ohio.
• Access to advanced technical courses, certifications, and industry conferences.
• Mentorship from senior engineers and field technicians.
• Clear career pathways, from Technician to Senior Technician, Field Service Manager, or Technical Lead.
• Opportunities to contribute to product development, research, and innovation initiatives.

Work Environment & Company Culture

brighthush fosters a culture that blends innovation with inclusivity. We celebrate diverse perspectives, encourage continuous learning, and reward bold ideas. Our remote‑with‑travel model offers the flexibility to work from home while still engaging with customers across North America. You’ll be part of a collaborative team that values transparency, accountability, and a shared mission to keep the world powered.

Compensation & Benefits

We offer a competitive base salary complemented by performance‑based incentives. Our comprehensive benefits package includes:

• 100% company‑paid medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Three weeks of paid time off (PTO), ten paid holidays, and two floating holidays.
• Travel allowances and expense reimbursement for field service duties.
• Safety equipment and PPE provided on site.
• Employee assistance programs and wellness resources.

How to Apply

Ready to power the future with brighthush? Submit your application today and join a team that values expertise, safety, and customer success.