Dynamic Customer Enablement Manager – Driving AI‑Powered Training & Adoption Excellence for Automotive Tech Leaders at brighthush

About brighthush

brighthush is a trailblazing technology company at the forefront of the automotive industry, redefining how dealerships connect with customers through an advanced Customer Data Platform (CDP). With hubs spanning the United States and Israel, we are accelerating the transformation of a multi‑trillion‑dollar transportation ecosystem by delivering AI‑driven, data‑centric solutions that empower automotive professionals to make smarter, faster decisions.

Our culture is built on curiosity, boldness, and a relentless pursuit of the impossible. We thrive on collaboration, celebrate every voice, and believe that the collective impact of our team drives tangible results for our partners and customers alike. If you are a creative, solutions‑oriented individual ready to accelerate your career, brighthush is the place for you.

Position Overview

We are seeking a highly motivated Customer Enablement Manager to join our Customer Experience team. In this role, you will be the catalyst that transforms our cutting‑edge products into actionable knowledge for dealerships worldwide. You will design, develop, and deliver training programs—both virtual and in‑person—that empower customers to unlock the full value of our solutions, drive adoption, and ultimately increase retention.

This is a remote position based in the Mountain or Pacific time zones, with extensive travel (2–4+ times per month) to dealership locations across the United States. Candidates residing in Central, Mountain, or Pacific time zones are preferred to ensure optimal coverage during in‑person visits.

Key Responsibilities

• Training Design & Delivery: Create engaging, high‑impact training materials—including webinars, workshops, e‑learning modules, and on‑the‑job coaching sessions—to educate dealership staff on the full suite of brighthush products.
• Customer Engagement: Partner with Customer Experience, Sales, and Onboarding teams to identify opportunities for deeper engagement, higher product adoption, and increased customer satisfaction.
• Product Advocacy: Act as the bridge between product development and end users, translating new features and innovations into clear, actionable value propositions.
• Cross‑Functional Collaboration: Work closely with Learning & Development, Operations, Marketing, and Product teams to curate and refine training assets, ensuring consistency and alignment with brand messaging.
• Feedback Loop: Capture and analyze customer feedback, questions, and pain points during training sessions, and relay insights to product and marketing teams to refine messaging and user experience.
• Resource Management: Build and maintain a comprehensive library of resources—presentations, user guides, video tutorials, FAQs, and best‑practice playbooks—to support customers throughout their journey.
• Travel & On‑Site Support: Conduct multi‑day, extended training trips to dealership locations, delivering in‑person workshops and hands‑on demonstrations while maintaining a professional, resilient demeanor in challenging environments.
• Continuous Improvement: Stay current with industry trends, emerging technologies, and competitor offerings to continuously enhance training content and delivery methods.

Essential Qualifications

• Minimum 4 years of experience in Customer Experience, Operations, or Customer Success roles.
• At least 2 years of experience in the automotive technology sector.
• Proven track record of creating and delivering professional training content (preferred).
• Proficiency with Salesforce, Learning Management Systems (LMS), Jira, G Suite, Slack, and Zendesk.
• Exceptional verbal and written communication skills, with a strong ability to present complex concepts in a clear, engaging manner.
• Demonstrated ability to manage multiple projects and priorities in a fast‑paced, customer‑centric environment.
• Self‑directed problem‑solver who proactively identifies solutions and takes initiative without waiting for direction.
• Comfortable navigating ambiguity, change, and shifting priorities—able to “figure it out” when plans evolve.
• Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders, both in‑person and virtually.
• Balanced work style: capable of owning individual projects independently while effectively sharing findings and learnings with the broader team.
• Valid driver’s license and legal authorization to work in the United States without employer sponsorship.
• Ability to sit for extended periods, perform extensive computer work, and maintain reliable attendance and punctuality from a home office.

Preferred Qualifications

• Experience with lead handling, CRM‑type products, or similar customer‑facing platforms—especially within automotive or adjacent industries.
• Prior exposure to AI‑powered analytics or data‑driven product suites.
• Strong project management certifications (PMP, Agile, Scrum) or equivalent experience.
• Multilingual capabilities to support diverse dealership teams.
• Experience with remote training delivery platforms (e.g., Zoom, Teams, Webex) and virtual classroom facilitation.

Skills & Competencies

• Customer‑First Mindset: Deep empathy for dealership staff and a passion for solving their day‑to‑day challenges.
• Strategic Thinking: Ability to align training initiatives with broader business goals and product roadmaps.
• Analytical Acumen: Proficiency in interpreting training metrics, customer feedback, and adoption data to drive continuous improvement.
• Adaptability: Quick to pivot training content and delivery methods in response to evolving customer needs and market dynamics.
• Collaboration: Strong interpersonal skills to build relationships across cross‑functional teams and external partners.
• Presentation Excellence: Mastery of storytelling techniques to convey complex technical concepts in an accessible, engaging manner.
• Technical Fluency: Comfortable navigating multiple software platforms and integrating new tools into training workflows.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Enablement Manager, you will:

• Lead high‑visibility projects that directly influence product adoption and customer success.
• Collaborate with senior leaders in Product, Sales, and Engineering to shape the future of automotive technology.
• Participate in continuous learning programs, including industry conferences, AI workshops, and advanced training certifications.
• Mentor junior team members and share best practices across the organization.
• Explore cross‑functional career paths—such as Product Management, Customer Success Leadership, or AI Strategy—based on your interests and performance.

Work Environment & Culture at brighthush

Our culture is a blend of startup agility and global collaboration. You’ll experience:

• Flexible, family‑friendly work arrangements that support work‑life balance Apply for this job