Senior Customer Service & Warranty Administrator – Remote, North Carolina – brighthush – Driving Excellence in Marine Customer Experience

About brighthush

brighthush is a trailblazer in the marine manufacturing arena, fusing cutting‑edge technology with an unwavering passion for the water. Our portfolio spans high‑performance boats, premium accessories, and innovative marine solutions that empower a global community of enthusiasts, professionals, and fleet operators. From the first spark of a design concept to the final launch on the water, brighthush is committed to quality, innovation, and customer satisfaction. Our reputation as an industry benchmark is built on the belief that every interaction—whether on the water or on the phone—reflects our brand’s promise of excellence.

Why Join brighthush?

• Impactful Work: Your role will directly shape the experience of boat owners, dealers, and partners worldwide, ensuring that every customer interaction reinforces our commitment to quality.
• Remote Flexibility: Work from anywhere in North Carolina with a reliable internet connection and a dedicated workspace, enjoying the freedom of a fully remote environment.
• Career Growth: We invest in your professional development through structured mentorship, cross‑functional training, and clear career pathways that can lead to roles such as Warranty Specialist, Customer Experience Manager, or Product Support Lead.
• Inclusive Culture: A collaborative, supportive environment that values diversity, creativity, and continuous improvement, where every voice is heard.
• Competitive Compensation: A comprehensive benefits package that includes health, dental, vision, life insurance, 401(k) matching, paid time off, and employee discounts on brighthush products.

Key Responsibilities

As the Customer Service & Warranty Administrator, you will be the frontline guardian of brighthush’s reputation. Your daily tasks will include:

• Responding to inbound customer inquiries via phone, email, and web chat with professionalism and empathy.
• Serving as the first point of contact for dealers, boat owners, prospective customers, and internal stakeholders.
• Listening actively to customer concerns, gathering essential information, and determining the appropriate next steps.
• Providing accurate product, company, and process information within your scope of authority.
• Routing technical, warranty, parts, or service questions to the relevant department or team member, ensuring timely and accurate responses.
• Maintaining courteous, helpful, and professional communication throughout every interaction.
• Following up on open customer requests and ensuring timely resolution.
• Communicating updates to customers when additional research or internal assistance is required.
• Escalating complex or unresolved issues to the appropriate manager or specialist.
• Keeping accurate customer contact information and case records in our CRM system.
• Assisting with tracking open requests and outstanding follow‑up items.
• Identifying recurring customer questions or concerns and reporting trends to relevant teams.
• Supporting customer satisfaction and retention through consistent, high‑quality service.
• Entering and maintaining information within CRM, warranty, and other company systems.
• Organizing customer records and supporting documentation for easy retrieval.
• Assisting with departmental trackers, follow‑up lists, and special projects as assigned.
• Maintaining confidentiality and handling customer and company information with the utmost discretion.

Essential Qualifications

• Previous experience in customer service, call center, administrative support, dealership, or a related field.
• Strong verbal and written communication skills.
• Professional demeanor and comfort communicating with customers by phone and email.
• Excellent listening and problem‑solving abilities.
• Ability to remain calm, professional, and helpful when dealing with frustrated or concerned customers.
• Strong organizational skills and meticulous attention to detail.
• Capacity to manage multiple customer requests and priorities simultaneously.
• Comfortable learning new computer systems and business processes.
• Proficiency with Microsoft Office and general computer applications.
• Ability to work independently in a remote environment while staying connected with the team.
• Reliable internet connection and a dedicated workspace for handling customer calls and confidential information.
• Must reside in North Carolina.

Preferred Qualifications

• 1–3 years of customer service, call center, or administrative experience.
• Associate degree or additional education in Business, Communications, Customer Service, or a related field.
• Experience in marine, boat, powersports, automotive, dealership, or manufacturing customer‑service environments.
• Experience supporting dealers, distributors, or retail customers.
• Familiarity with CRM, DMS, ERP, warranty, ticketing, or customer‑service systems.
• Experience working in a remote customer‑service environment.
• Knowledge of boats, marine products, parts, service, or warranty processes.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical and troubleshooting skills.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player who collaborates across departments to solve problems.
• Proactive communicator who can translate technical information into clear, customer‑friendly language.
• Time‑management skills that allow for efficient handling of multiple tasks.

Career Growth & Development

At brighthush, we believe in nurturing talent from within. As a Customer Service & Warranty Administrator, you will have access to:

• Structured mentorship programs with senior leaders.
• Cross‑functional training in product knowledge, warranty processes, and marine technology.
• Opportunities to transition into roles such as Warranty Specialist, Customer Experience Manager, or Product Support Lead.
• Regular performance reviews that align your goals with the company’s strategic objectives.
• Access to industry conferences, webinars, and certifications that enhance your skill set.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our remote teams enjoy:

• Weekly virtual team huddles to share updates and celebrate wins.
• Open communication channels with leadership and cross‑functional partners.
• Flexible scheduling that respects work‑life balance.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While the exact salary will be commensurate with experience, brighthush offers a comprehensive benefits package that includes:

• Competitive base salary.
• Health, dental, and vision insurance plans.
• Life insurance coverage.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, personal days).
• Paid holidays.
• Employee discounts on brighthush products and services.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs and mental health resources.

Equal Employment Opportunity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs without regard to any characteristic protected by applicable law.

How to Apply

Ready to make waves with brighthush? Submit your resume and a cover letter that highlights your customer‑service experience and why you’re excited about this role. Click the link below to apply:

Apply to brighthush – Customer Service & Warranty Administrator

Join Us and Shape the Future of Marine Excellence

At brighthush, every customer interaction is an opportunity to showcase our dedication to quality, innovation, and service. If you thrive in a dynamic, remote environment and are passionate about delivering outstanding support to boat owners and dealers, we want to hear from you. Bring your expertise, curiosity, and commitment to excellence, and help us continue to set the standard for the marine industry.