Senior Customer Solutions Agent – Driving Outstanding Service Excellence Across Canada for brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that empowers individuals and businesses across Canada with innovative protection plans and unparalleled service. With a mission to simplify the complexities of insurance and product protection, brighthush has built a reputation for integrity, empathy, and technological excellence. Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team that values growth, creativity, and work‑life balance.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of lasting relationships. As a Customer Solutions Agent, you’ll be the frontline ambassador who turns inquiries into solutions, ensuring every client feels heard, respected, and supported. In return, we offer:

• Competitive base salary with performance‑based bonuses
• Comprehensive health, dental, and vision coverage (including HMO plans)
• Unlimited access to premium coffee (yes, we mean MadMax!)
• Unlimited paid time off and flexible scheduling to support your personal commitments
• Continuous learning and professional development through online courses, certifications, and mentorship programs
• State‑of‑the‑art cloud HR platform (Sprout) that streamlines onboarding, performance reviews, and benefits management
• A culture that celebrates diversity, inclusion, and innovation

Key Responsibilities

As a Customer Solutions Agent at brighthush, you will be responsible for delivering world‑class service to our Canadian customer base. Your day‑to‑day tasks will include:

• Providing professional, courteous support via phone, chat, and email, ensuring every interaction reflects brighthush’s values of empathy and excellence.
• Responding promptly to customer inquiries, service requests, and assistance needs, aiming for first‑contact resolution whenever possible.
• Diagnosing and resolving customer concerns using a solutions‑focused, empathetic approach, while maintaining a calm and positive demeanor.
• Maintaining strict confidentiality and handling sensitive customer information with the highest level of discretion.
• Actively listening to customers, asking clarifying questions, and delivering accurate, actionable information.
• Keeping up‑to‑date with brighthush’s protection plans, product offerings, and customer service technologies.
• Executing daily tasks efficiently while meeting or exceeding individual performance metrics.
• Participating in virtual and occasional in‑person meetings, training sessions, and team discussions to stay aligned with company goals.
• Balancing individual responsibilities with team collaboration, contributing to a positive, high‑energy work environment.
• Providing and receiving constructive feedback, demonstrating professionalism and composure under pressure.

Essential Qualifications

To thrive in this role, you should bring the following:

• High school diploma or equivalent (post‑secondary education is a plus).
• Minimum of one year of customer service experience, preferably in a call center or remote environment.
• Strong verbal and written communication skills in English (additional languages are a bonus).
• Proven ability to multitask and work effectively in a fast‑paced, dynamic setting.
• Excellent problem‑solving, analytical, and active listening skills.
• Comfortable using technology, including CRM systems, knowledge bases, and virtual collaboration tools.
• Strong attention to detail and the ability to follow written and verbal instructions accurately.

Preferred Qualifications

We’ll be even more excited if you also have:

• Experience in a call center environment with a track record of meeting or exceeding performance goals.
• Familiarity with technical procedures related to product protection plans.
• Experience working in a fully remote or virtual work environment.
• Knowledge of insurance or product protection industry terminology.
• Previous exposure to cloud‑based HR platforms like Sprout.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills:

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM systems, knowledge bases, and virtual meeting tools.
• Adaptability: Ability to thrive in a remote, fast‑moving environment while maintaining high quality service.
• Team Collaboration: Willingness to share insights, support teammates, and contribute to continuous improvement.
• Time Management: Prioritizing tasks, meeting deadlines, and balancing multiple customer inquiries simultaneously.
• Analytical Thinking: Breaking down complex issues, identifying root causes, and proposing effective solutions.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Solutions Agent, you will have access to:

• Structured onboarding that includes role‑specific training and mentorship from senior agents.
• Ongoing learning modules covering product knowledge, industry trends, and advanced customer service techniques.
• Certification programs in customer experience, conflict resolution, and data privacy.
• Clear career pathways to roles such as Senior Agent, Team Lead, Customer Experience Manager, or Product Specialist.
• Regular performance reviews that provide actionable feedback and growth plans.
• Opportunities to participate in cross‑functional projects, giving you exposure to sales, marketing, and product development.

Work Environment & Company Culture

brighthush’s remote‑first culture means you can work from anywhere in Canada, while still feeling part of a close‑knit community. We foster:

• Transparent communication through weekly town halls, daily stand‑ups, and open‑door leadership channels.
• A culture of psychological safety where every voice is heard and valued.
• Regular virtual social events, game nights, and wellness challenges to keep the team connected.
• Inclusive hiring practices that celebrate diversity in all its forms.
• A focus on sustainability, with initiatives such as paperless operations and carbon‑neutral travel policies.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with quarterly performance bonuses.
• Health, dental, and vision insurance (including HMO plans).
• Unlimited paid time off and flexible scheduling.
• Unlimited access to premium coffee (MadMax) and healthy snacks.
• Retirement savings plan with company match.
• Professional development stipend and tuition reimbursement.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Annual team retreats and off‑site events.

How to Apply

Ready to bring your customer‑service expertise to a company that values innovation, empathy, and growth? Click the link below to submit your application and join the brighthush family. We look forward to learning how you can help us elevate the customer experience and drive success across Canada.