Senior Customer Solutions Architect – AI Security & Governance – Accelerating Enterprise Adoption, ROI, and Strategic Partnerships at brighthush

About brighthush and the AI Security Landscape

In today’s hyper‑connected world, artificial intelligence is no longer a niche capability; it is the engine that powers digital transformation across every industry. At brighthush, we sit at the forefront of safeguarding that transformation. Our mission is to empower enterprises to adopt generative AI, large language models, and autonomous agents with confidence, control, and measurable security outcomes. By weaving together cutting‑edge AI technology, robust security frameworks, and cloud‑native architecture, we deliver a comprehensive AI Security and Governance Platform that protects the entire AI lifecycle—from data ingestion and model training to deployment and real‑time inference.

Our customers span Fortune 500s, fast‑growth tech firms, and regulated industries such as finance, healthcare, and government. They rely on brighthush to navigate complex regulatory environments, mitigate model bias, secure data pipelines, and maintain operational resilience. As the AI security market evolves at breakneck speed, we are building a new category that blends threat intelligence, policy enforcement, and continuous compliance into a single, user‑friendly experience.

At brighthush, we believe that technology is only as powerful as the people who build, deploy, and protect it. That’s why we invest heavily in our team’s growth, foster a culture of curiosity and collaboration, and create an environment where every voice can shape the future of AI security.

Role Overview

We are seeking a seasoned Senior Customer Solutions Architect to become the trusted advisor for our most strategic enterprise customers. In this role, you will own the post‑sales relationship, guide customers through the AI security journey, and ensure they realize tangible business value from our platform. You’ll blend deep technical expertise with consultative sales skills, working closely with Customer Success Engineers, Product, Engineering, and Security teams to deliver seamless deployments, integrations, and ongoing optimization.

Key Responsibilities

• Strategic Customer Leadership: Own a focused portfolio of high‑impact enterprise accounts, building trusted partnerships with security practitioners, CISOs, data scientists, and executive leaders. Serve as the primary point of contact for all technical and strategic discussions.
• Discovery & AI Security Advisory: Conduct in‑depth discovery workshops to map each customer’s AI ecosystem, identify security gaps, and surface new use cases. Translate complex AI concepts into actionable security strategies that align with business objectives.
• Value & Adoption Enablement: Define measurable outcomes, develop adoption roadmaps, and champion the realization of security and business value. Use data‑driven insights to demonstrate ROI, reduce risk, and accelerate AI maturity.
• Retention & Expansion: Partner with Sales and Customer Success to identify expansion opportunities across new workloads, teams, and business units. Craft account strategies that unlock additional value and deepen the customer relationship.
• Cross‑Functional Leadership: Coordinate with Product, Research, Engineering, Security, and Support to deliver on customer needs. Act as the voice of the customer within brighthush, feeding insights back into product development and roadmap planning.
• Thought Leadership & Evangelism: Represent brighthush at industry events, webinars, and white‑paper initiatives. Share best practices, emerging threats, and innovative use cases with the broader community.
• Continuous Improvement & Feedback Loop: Lead post‑implementation reviews, capture lessons learned, and collaborate with product teams to refine features, documentation, and training materials.
• Metrics & Reporting: Track and report on key performance indicators such as adoption rates, churn, customer satisfaction, and security incident reduction. Use these metrics to inform strategy and demonstrate value to stakeholders.

Essential Qualifications

• 5+ years of experience in customer‑facing cybersecurity roles such as Solutions Engineering, Solutions Architecture, Customer Success Engineering, security consulting, or strategic technical account management.
• Deep expertise in AI technologies—generative AI, large language models, Retrieval‑Augmented Generation (RAG), AI agents, AI development pipelines, and multi‑cloud platforms.
• Proven ability to navigate CISO‑level strategy, governance, risk, and compliance (GRC) discussions, while also engaging in detailed technical conversations with data scientists and DevOps teams.
• Track record of conducting discovery, building enterprise relationships, defining outcomes, and translating complex technology into practical, value‑driven solutions.
• Strong commercial awareness, intellectual curiosity, and a knack for identifying opportunities to increase adoption and drive customer growth.
• Excellent communication skills—both written and verbal—across technical and executive audiences.
• Experience with cloud security services (AWS, Azure, GCP) and infrastructure‑as‑code tools is highly desirable.

Preferred Qualifications

• Experience with AI governance frameworks, model risk management, or data privacy regulations (GDPR, CCPA, HIPAA).
• Hands‑on experience with cloud security services (AWS, Azure, GCP) and infrastructure‑as‑code tools.
• Background in building or managing AI/ML pipelines, including MLOps practices.
• Published thought leadership or speaking engagements on AI security topics.
• Fluency in multiple languages or experience working in a global, distributed team.
• Certifications such as CISSP, CISM, or AI‑specific credentials.

Core Skills & Competencies

• Technical Proficiency: Strong grasp of AI/ML architectures, data pipelines, model training, and inference workflows. Ability to evaluate security controls, threat vectors, and compliance requirements.
• Consultative Selling: Skilled at uncovering pain points, articulating ROI, and guiding customers through complex buying cycles.
• Communication & Storytelling: Exceptional written and verbal communication skills. Able to translate technical jargon into clear, business‑oriented narratives for diverse audiences.
• Project Management: Proven ability to manage multiple initiatives, prioritize tasks, and deliver on commitments in a fast‑paced environment.
• Collaboration & Influence: Comfortable working cross‑functionally, influencing product direction, and rallying stakeholders around shared goals.
• Customer‑Centric Mindset: Passionate about solving real customer problems and delivering measurable outcomes.
• Adaptability & Resilience: Thrive in dynamic, high‑growth settings and remain calm under pressure.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders in AI, security, and product strategy.
• Regular training on emerging AI threats, regulatory changes, and new platform features.
• Opportunities to lead cross‑functional initiatives, shape product roadmaps, and influence industry standards.
• Clear career pathways into Director of Customer Success, VP of Solutions, or Head of AI Security.
• Support for certifications such as CISSP, CISM, or AI‑specific credentials.
• Annual hackathons and innovation challenges that allow you to experiment with new ideas.
• Access to a global network of peers and experts through internal communities and external conferences.

Work Environment & Culture at brighthush

We pride ourselves on a culture that values:

• People‑First Philosophy: Your well‑being matters. We offer flexible work arrangements, mental health resources, and a supportive community.
• Innovation & Experimentation: We encourage calculated risk‑taking, hackathons, and continuous improvement.
• Diversity & Inclusion: A global team spanning Tel Aviv, the US, the Netherlands, and London. We celebrate diverse perspectives and foster an inclusive environment.
• Transparency & Trust: Open communication channels, regular town halls, and a flat hierarchy that empowers every team member.
• Impact & Purpose: Every project you work on directly protects AI systems that shape industries and lives.
• Collaboration & Recognition: Peer‑to‑peer recognition programs and cross‑team collaboration tools keep us connected.
• Learning & Growth: Continuous learning is embedded in our culture through internal workshops, knowledge sharing sessions, and external learning credits.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity options that allow you to share in brighthush’s growth and success.
• Comprehensive medical, dental, and vision coverage.
• Home office setup reimbursement and flexible workspaces.
• Short‑ and long‑term disability insurance.
• Life and accident insurance.
• 401(k) retirement savings plan with company match.
• Unlimited paid time off (PTO) – we trust you to manage your time effectively.
• Professional development budget and conference travel support.
• Regular team‑building events, wellness programs, and community service initiatives.
• Employee stock purchase plan and quarterly dividends.
• Access to a global network of mentors and industry experts.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining how the world protects AI. You’ll work alongside some of the brightest minds in security and AI, tackle complex challenges, and see the direct impact of your work on enterprise customers worldwide. Our culture rewards curiosity, collaboration, and a relentless focus on customer value.

We are not just building a product; we are building a community of innovators who are passionate about making AI safe, trustworthy, and beneficial for everyone. If you thrive in a fast‑paced, high‑impact environment and want to shape the future of AI security, brighthush is the place for you.

Ready to shape the future of AI security and help enterprises thrive in a world powered by intelligent systems? Apply today and become a key architect of trust and innovation at brighthush.