Senior Customer Solutions Architect – Device Management & Open Source Innovation at brighthush

Why brighthush? A Mission‑Driven, Open‑Source Device Management Pioneer

At brighthush, we’re redefining how organizations secure, manage, and empower their devices. Our open‑source platform brings unprecedented transparency, flexibility, and community collaboration to the world of device management. We believe that every laptop, server, and mobile device should be secure, compliant, and usable from anywhere—without hidden costs or opaque vendor lock‑in.

Founded by the creators of the world‑famous open‑source security agent, brighthush has quickly become a trusted partner for enterprises, government agencies, and educational institutions. With a Series B funding round that raised $27 million, we’re scaling our technology, expanding our global footprint, and inviting passionate engineers and architects to join our mission.

Our culture is built on transparency, continuous learning, and a deep respect for the communities we serve. We’re a distributed team that thrives on collaboration, experimentation, and the relentless pursuit of better solutions.

Role Overview: The Senior Customer Solutions Architect

As a Senior Customer Solutions Architect at brighthush, you will be the technical bridge between our platform and our customers. You’ll lead complex deployments, design scalable solutions, and ensure that every customer’s journey from onboarding to full adoption is smooth, secure, and successful.

In this role, you’ll work closely with product, engineering, support, and sales teams to translate customer needs into actionable architecture and deployment plans. Your expertise will shape how organizations adopt brighthush’s device management platform at scale.

Key Responsibilities

• Technical Leadership: Serve as the primary technical advisor for enterprise customers, guiding them through deployment, configuration, and best‑practice adoption.
• Scalable Architecture Design: Design and implement robust, scalable deployments across macOS, Windows, Linux, and mobile environments, ensuring high availability and performance.
• Migration & Onboarding: Lead complex migrations from legacy MDM solutions, ensuring minimal disruption and maximum value realization.
• Issue Escalation & Resolution: Collaborate with support, engineering, and product teams to troubleshoot and resolve high‑impact technical challenges.
• Customer Advocacy: Proactively engage with customers to identify adoption gaps, recommend enhancements, and champion best‑practice usage.
• Innovation & Integration: Work with product and engineering to extend the platform’s capabilities, including AI‑powered workflows, no‑code automation, and SIEM integrations.
• Documentation & Knowledge Sharing: Produce clear, actionable documentation, whitepapers, and training materials for both internal teams and external customers.
• Travel & Representation: Travel at least once per month to customer sites, conferences, and internal events to build relationships and gather feedback.

Essential Qualifications

• 5+ years of experience in Client Platform Engineering, IT Systems Administration, or a related field.
• Hands‑on experience with enterprise MDM tools such as Intune, Jamf Pro, Iru, Workspace One, and the brighthush platform.
• Strong communication skills, capable of translating technical concepts to executives, engineers, and non‑technical stakeholders.
• Proven ability to manage projects with limited resources and tight deadlines.
• Experience with self‑hosted, complex product environments, including semantic versioning and configuration management.
• Familiarity with SIEM, EDR, data visualization, and no‑code automation tools.
• Experience with infrastructure‑as‑code (Terraform, GitOps) and AI workflow orchestration.
• US‑based and willing to travel monthly.

Preferred Qualifications

• Background in post‑sales solutions architecture, services consulting, or technical account management.
• Experience reading and understanding server‑side code (Go, Python, or similar).
• Hands‑on experience with Terraform, GitHub Actions, or similar CI/CD pipelines.
• Experience with Tines, Torq, or other no‑code automation platforms.
• Familiarity with open‑source security tools and community‑driven development.
• Prior exposure to the brighthush ecosystem, including the brighthush platform, its API, and its open‑source community.

Core Skills & Competencies

• Technical Expertise: Deep knowledge of operating systems (macOS, Windows, Linux), networking, security, and device management protocols.
• Architectural Design: Ability to design scalable, resilient, and secure deployments that meet enterprise compliance requirements.
• Problem‑Solving: Strong analytical skills, with a knack for diagnosing complex issues and crafting elegant solutions.
• Collaboration: Comfortable working cross‑functionally with product, engineering, support, and sales.
• Communication: Excellent written and verbal communication, with the ability to produce clear documentation and deliver compelling presentations.
• Adaptability: Thrives in a fast‑moving, Apply for this job