Senior Customer Solutions Manager – Strategic Growth & Operational Excellence Leader (Remote Midwest) – Driving Revenue Expansion, Margin Optimization, and Customer Success Through Data‑Driven Innovation in Healthcare Diagnostics at brighthush

About brighthush

brighthush is a trailblazer in the evolving world of healthcare diagnostics, redefining how clinicians, payers, and patients discover, interpret, and act on critical laboratory data. With a footprint that now spans 20 states, we blend cutting‑edge laboratory services, intelligent software platforms, and seamless workflow integrations to deliver faster, more accurate results that directly improve patient outcomes. Our mission is simple: empower every stakeholder in the care continuum with the insights they need, when they need them. As we expand our national presence, we are looking for visionary leaders who can drive revenue growth, sharpen operational efficiency, and elevate the customer experience to new heights. If you thrive in a fast‑moving, data‑driven environment and want to make a tangible impact on patient care, we want to hear from you.

Position Overview

We are seeking a highly analytical, results‑driven Senior Customer Solutions Manager to spearhead strategic initiatives that unlock revenue growth opportunities and margin improvement within the Customer Solutions Department. This senior leadership role places a premium on strategy execution—transforming complex business challenges from concept through scalable implementation. The ideal candidate will be a seasoned leader who can guide a high‑performing team in problem‑solving with a Continuous Improvement mindset, leveraging advanced project management, business analysis, and data‑driven insights to deliver operational excellence and world‑class customer service.

Key Responsibilities

• Strategic Leadership: Own the development and execution of revenue‑growth and margin‑optimization strategies across the Customer Solutions portfolio, ensuring alignment with brighthush’s long‑term vision.
• Cross‑Functional Collaboration: Partner with Commercial, Billing, Laboratory Operations, IT, Patient Services, and Health Plans to design and deliver seamless solutions that support regional growth strategies.
• Customer Onboarding & Lifecycle Management: Oversee end‑to‑end onboarding processes, ensuring smooth implementation of diagnostic lab testing, software, and workflow solutions.
• Continuous Improvement: Apply Lean Six Sigma methodologies to identify improvement opportunities, drive evidence‑based decision‑making, and implement automation initiatives that increase efficiency, scalability, and consistency.
• Data Analytics & Insight Generation: Lead the collection, analysis, and interpretation of customer data to uncover trends, forecast demand, and inform strategic decisions.
• Team Development: Mentor and coach a diverse team of Customer Solutions specialists, fostering a culture of accountability, innovation, and high performance.
• Financial Stewardship: Manage budgets, forecast financial outcomes, and report on key performance indicators to senior leadership.
• Stakeholder Engagement: Serve as a key influencer and change agent, communicating vision, progress, and results to internal and external stakeholders.
• Remote Leadership: Operate effectively in a remote environment while maintaining strong connections with regional hubs in the Midwest.

Essential Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field (MBA preferred).
• 10+ years of progressive leadership experience in customer solutions, account management, or operations within the healthcare diagnostics or related industry.
• Proven track record of driving revenue growth and margin improvement through strategic initiatives.
• Strong analytical skills with proficiency in data analytics tools (e.g., Tableau, Power BI, Excel).
• Certified Lean Six Sigma Black Belt or equivalent continuous improvement certification.
• Exceptional project management skills, including experience with Agile or Waterfall methodologies.
• Excellent communication and presentation skills, capable of influencing senior executives and cross‑functional teams.
• Ability to thrive in a remote work environment while maintaining high levels of collaboration and accountability.
• Residency within the United States, preferably near a major brighthush hub in the Midwest (e.g., Kansas City, St. Louis, Cincinnati, Denver, Chicago).

Preferred Qualifications

• Experience with customer success platforms (e.g., Salesforce, HubSpot) and CRM systems.
• Knowledge of healthcare regulations, payer contracts, and reimbursement models.
• Background in implementing digital transformation initiatives within a large enterprise.
• Fluency in data storytelling and the ability to translate complex analytics into actionable business insights.
• Prior experience leading remote or distributed teams.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Operational Excellence & Process Optimization
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Change Management & Stakeholder Engagement
• Project & Program Management
• Financial Acumen & Budget Management
• Team Building & Talent Development
• Adaptability & Resilience in a Remote Setting

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As Senior Customer Solutions Manager, you will:

• Lead high‑impact projects that shape the future of diagnostics and customer experience.
• Collaborate with senior executives and cross‑functional leaders, gaining exposure to strategic decision‑making.
• Access continuous learning resources, including leadership development programs, industry conferences, and advanced certifications.
• Progress into executive roles such as Director of Customer Solutions, Vice President of Customer Experience, or Chief Customer Officer.
• Benefit from a culture that rewards innovation, recognizes achievements, and encourages professional growth.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. We value:

• Transparency and open communication across all levels.
• Innovation and experimentation, encouraging employees to challenge the status quo.
• Work‑life balance, supported by flexible remote work arrangements and generous time‑off policies.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.
• Community engagement, with volunteer opportunities and partnerships that give back to the communities we serve.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and industry benchmarks.
• Performance‑based bonuses tied to revenue growth, margin improvement, and customer satisfaction metrics.
• Equity or stock‑option plans to align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, parental leave, and flexible scheduling.
• Professional development budget and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.

Why Join brighthush?

As a Senior Customer Solutions Manager, you will be at the forefront of transforming how healthcare diagnostics serve patients, providers, and payers. You will:

• Drive tangible business outcomes that directly impact patient care and healthcare delivery.
• Lead a talented team in a culture that celebrates success and encourages continuous learning.
• Work in a flexible, remote environment that respects your personal and professional commitments.
• Be part of an organization that values innovation, data‑driven decision making, and customer‑centricity.

Ready to Make an Impact?

If you are a strategic thinker, data‑savvy leader, and customer‑obsessed professional ready to shape the future of diagnostics, we invite you to apply. Join brighthush and help us deliver world‑class solutions that improve healthcare outcomes and drive sustainable growth.

Apply Today –