Seasoned Remote Field Customer Service Technician – Power Distribution & Emergency Response Specialist – Dallas/Fort Worth, Texas – Join brighthush

About brighthush

brighthush is a trailblazer in the power distribution arena, delivering cutting‑edge solutions that keep critical infrastructure humming. Founded in 2001, we have grown from a small engineering team into a national leader in designing, manufacturing, and supporting high‑performance power equipment. Our portfolio spans static transfer switches, power distribution units, and power panels that power everything from data centers and hospitals to commercial enterprises and municipal utilities across the United States and beyond.

Our mission is simple: empower our customers to achieve uninterrupted power and operational resilience. We do this by combining rigorous engineering, advanced monitoring, automation, and remote‑diagnostic capabilities that enable proactive maintenance and rapid incident response. When you join brighthush, you become part of a team that is shaping the next generation of power distribution technology and ensuring that the lights stay on for the most critical services in the country.

Why This Role Matters

In a world where power reliability is non‑negotiable, the Field Customer Service Technician is the frontline guardian of our customers’ uptime. Whether you’re troubleshooting a live system from your home office or traveling to a client site in the Dallas/Fort Worth area, you’ll be the trusted advisor who keeps power flowing, safety standards high, and customer satisfaction soaring. This role is a unique blend of technical mastery, customer focus, and safety leadership—an ideal fit for seasoned professionals who thrive in high‑impact environments.

Key Responsibilities

• Equipment Startup & Commissioning: Lead end‑to‑end startup procedures for new installations, ensuring all systems meet performance and safety specifications. This includes verifying electrical integrity, calibrating monitoring systems, and validating system performance against design criteria.
• Preventive & Corrective Maintenance: Execute scheduled inspections, routine maintenance, and corrective repairs on brighthush power distribution units, static transfer switches, and power panels. Document all findings and actions in the service management system to maintain a complete audit trail.
• Remote & On‑Site Support: Provide real‑time troubleshooting via phone, email, and remote diagnostic tools, while also traveling to client sites as needed. Use advanced diagnostic platforms to isolate faults and recommend solutions before on‑site visits.
• Service Documentation: Log all activities, findings, and parts used in the brighthush service management system with precision and timeliness. Ensure documentation meets regulatory and internal quality standards.
• Emergency Response: Respond to critical incidents 24/7, coordinating with the 1‑844‑855‑5977 incident response line to resolve outages and restore power swiftly. Lead incident debriefs and root‑cause analyses to prevent recurrence.
• Customer Relationship Management: Build trust with clients by delivering clear, concise communication, proactive recommendations, and follow‑up support. Act as the primary point of contact for service‑related inquiries.
• Safety & Compliance: Adhere to all OSHA, NFPA, and company safety protocols, ensuring a safe work environment for yourself and your team. Conduct lock‑out/tag‑out procedures and maintain personal protective equipment (PPE) standards.
• Continuous Improvement: Participate in post‑incident reviews, knowledge‑sharing sessions, and process improvement initiatives to elevate service quality and operational efficiency.

Essential Qualifications

• Associate degree or higher in Electrical Engineering, Electronics, or a related technical field.
• Minimum of 3 years of hands‑on experience servicing electric power systems, preferably in a field service or maintenance capacity.
• Proficient in reading and interpreting electrical schematics, wiring diagrams, and technical manuals.
• Strong troubleshooting skills for both electrical and electronic components.
• Experience with PC‑based PCB programming tools and firmware updates.
• Valid driver’s license with a clean driving record; willingness to travel up to 30% of the time.
• Demonstrated commitment to safety, including knowledge of electrical PPE and lock‑out/tag‑out procedures.
• Excellent communication skills, both written and verbal, in English.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.

Preferred Qualifications

• Military training or experience in electronics or electrical systems.
• Certifications such as Certified Electrical Technician (CET) or similar industry credentials.
• Experience with remote diagnostic platforms and field service management software.
• Background in high‑voltage or critical infrastructure environments.
• Fluency in a second language to support a diverse customer base.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of power distribution equipment, including static transfer switches and power panels.
• Problem‑Solving: Ability to diagnose complex issues quickly and implement effective solutions.
• Customer Focus: Passion for delivering exceptional service and building lasting client relationships.
• Safety Leadership: Champion safety practices and lead by example in all field activities.
• Adaptability: Thrive in a fast‑changing environment, balancing remote work with on‑site demands.
• Collaboration: Work seamlessly with cross‑functional teams, including engineering, sales, and operations.
• Continuous Learning: Stay current with industry trends, new technologies, and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Field Customer Service Technician, you’ll have access to a wealth of professional development resources, including:

• Structured onboarding program with mentorship from senior technicians.
• Access to technical training courses, certifications, and vendor‑provided workshops.
• Clear career ladder paths leading to roles such as Senior Field Technician, Field Service Manager, or Technical Project Lead.
• Opportunities to contribute to product development, field‑service research, and process optimization.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

We also encourage cross‑departmental rotations, allowing you to gain exposure to engineering design, project management, and customer success. Whether you aspire to become a subject‑matter expert or a leadership professional, brighthush provides the tools, mentorship, and support to help you achieve your goals.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, integrity, and inclusion. You’ll experience:

• A collaborative, flat‑hierarchy structure that encourages idea sharing and rapid decision‑making.
• Flexible work arrangements that respect work‑life balance while ensuring customer needs are met.
• Regular virtual team huddles, knowledge‑sharing webinars, and cross‑departmental projects.
• A commitment to diversity and belonging, with initiatives that celebrate different perspectives.
• Recognition programs that celebrate both individual and team achievements.
• Access to a vibrant community of engineers, technicians, and support staff who share a passion for power reliability.

At brighthush, we celebrate success, embrace challenges, and continuously strive to improve. Your voice matters, and your contributions directly influence the resilience of critical infrastructure across the nation.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based incentives tied to service quality, customer satisfaction, and safety metrics.
• Comprehensive health coverage: 100% company‑paid medical, dental, and vision plans.
• Retirement savings plan with company match (401(k)).
• Paid time off: 3 weeks of vacation, 10 paid holidays, and 2 floating holidays each year.
• Remote work stipend and equipment allowance to set up a productive home office.
• Travel reimbursement for on‑site assignments, including mileage, lodging, and meals.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Access to a company‑wide learning platform with courses in technical, leadership, and soft‑skill development.

How to Apply

Ready to bring your expertise to brighthush? Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role. Click the link below to start your application process: