Senior Customer Solutions Manager – Strategic Growth, Revenue Expansion & Operational Excellence Leader (Remote – Midwest) – Driving Data‑Driven Innovation & Margin Optimization in Healthcare Diagnostics at brighthush

About brighthush

brighthush is more than a healthcare diagnostics provider; it is a catalyst for a healthier future. With a footprint that now spans twenty states and a rapidly growing network of laboratories, technology platforms, and integrated workflow solutions, brighthush delivers faster, more accurate diagnostic results that empower clinicians, payers, and patients alike. Our purpose is crystal‑clear: to turn complex data into actionable insight, enabling every stakeholder in the care continuum to make better, timelier decisions. As we accelerate our national expansion, we are seeking visionary leaders who can blend strategic thinking with operational rigor, turning opportunities into measurable growth while championing an exceptional customer experience. If you thrive in a data‑rich, fast‑moving environment and want to leave a lasting imprint on patient outcomes, brighthush is the place to make that impact.

Position Overview

The Senior Customer Solutions Manager at brighthush is a senior‑level, remote‑first role focused on the Midwest region. You will own the end‑to‑end lifecycle of customer solutions—from initial onboarding through long‑term partnership management—while driving revenue expansion, margin improvement, and operational excellence. This position demands a blend of strategic vision, analytical depth, and hands‑on leadership. You will translate complex business challenges into scalable programs, lead cross‑functional teams, and use data‑driven insights to continuously elevate the customer journey. Success in this role means delivering measurable financial results, fostering a high‑performing culture, and positioning brighthush as the undisputed partner of choice for healthcare diagnostics.

Key Responsibilities

• Strategic Leadership & Execution: Design, prioritize, and execute multi‑year revenue‑growth and margin‑optimization roadmaps that align with brighthush’s long‑term vision and regional market dynamics.
• Cross‑Functional Partnership: Collaborate closely with Commercial, Billing, Laboratory Operations, IT, Patient Services, and Health Plan teams to create seamless, end‑to‑end solutions that accelerate regional growth.
• Customer Onboarding & Lifecycle Management: Oversee the full onboarding experience—contract negotiation, solution configuration, implementation, training, and ongoing support—to ensure rapid time‑to‑value for every client.
• Continuous Improvement & Lean Six Sigma: Lead Lean Six Sigma initiatives, identify bottlenecks, and implement automation or process redesigns that boost efficiency, scalability, and consistency across the Customer Solutions portfolio.
• Data Analytics & Insight Generation: Build and maintain dashboards, predictive models, and reporting frameworks (using Tableau, Power BI, Excel, or similar) that surface trends, forecast demand, and guide strategic decision‑making.
• Team Development & Coaching: Mentor a diverse group of Customer Solutions specialists, fostering a culture of accountability, innovation, and relentless improvement.
• Financial Stewardship: Own budget planning, forecasting, and KPI reporting; translate financial data into actionable recommendations for senior leadership.
• Stakeholder Communication & Change Management: Serve as the primary spokesperson for the Customer Solutions function, delivering clear, compelling updates to internal executives, external partners, and key customers.
• Remote Leadership Excellence: Build strong relationships across geographically dispersed teams, leveraging digital collaboration tools to maintain high engagement and performance.
• Thought Leadership & Market Intelligence: Stay ahead of industry trends, emerging technologies, and regulatory shifts; translate insights into proactive strategies that keep brighthush at the forefront of diagnostic innovation.

Essential Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related discipline (MBA or advanced degree preferred).
• Minimum 10 years of progressive leadership experience in customer solutions, account management, or operations within healthcare diagnostics, clinical laboratories, or a closely related industry.
• Demonstrated record of delivering double‑digit revenue growth and measurable margin improvement through strategic initiatives.
• Advanced analytical capabilities with hands‑on experience in data visualization and business intelligence tools such as Tableau, Power BI, or equivalent.
• Certified Lean Six Sigma Black Belt (or comparable continuous‑improvement certification) with a proven ability to lead large‑scale process transformation projects.
• Expertise in project management methodologies (Agile, Waterfall, or hybrid) and a track record of delivering complex, cross‑functional programs on time and within budget.
• Exceptional communication and presentation skills; comfortable influencing C‑suite executives, board members, and senior stakeholders.
• Self‑starter with a high degree of autonomy, thriving in a remote work environment while maintaining strong collaboration and accountability.
• U.S. residency, preferably within reasonable proximity to a major brighthush hub in the Midwest (e.g., Kansas City, St. Louis, Cincinnati, Denver, Chicago).

Preferred Qualifications

• Experience with leading customer success platforms such as Salesforce, HubSpot, Gainsight, or similar CRM systems.
• In‑depth knowledge of healthcare payer contracts, reimbursement models, and regulatory frameworks (e.g., CLIA, HIPAA, CMS).
• Background in spearheading digital transformation initiatives, including the rollout of AI‑enabled analytics or cloud‑based laboratory information systems.
• Proficiency in data storytelling—translating complex analytics into clear, actionable business narratives for diverse audiences.
• Prior experience managing fully remote or distributed teams across multiple time zones.
• Professional certifications such as PMP, PgMP, or Certified Scrum Master (CSM) that complement the leadership skill set.

Core Skills & Competencies

• Strategic Vision & Execution: Ability to see the big picture while meticulously managing the details that drive results.
• Operational Excellence: Mastery of process optimization, Lean Six Sigma, and automation to deliver consistent, high‑quality outcomes.
• Customer‑Centric Mindset: Deep empathy for client needs and a relentless focus on delivering value throughout the customer journey.
• Data‑Driven Decision Making: Strong quantitative skills, comfort with large data sets, and a knack for turning numbers into strategic actions.
• Change Management: Proven ability to lead organizations through transformation, securing buy‑in from all levels of the business.
• Project & Program Management: Expertise in planning, resourcing, risk mitigation, and delivery of complex, multi‑stakeholder initiatives.
• Financial Acumen: Skilled in budgeting, forecasting, and interpreting financial metrics to guide business strategy.
• Team Building & Talent Development: Passion for coaching, mentoring, and cultivating high‑performing, diverse teams.
• Adaptability & Resilience: Thrives in fast‑changing environments, maintaining focus and composure under pressure.
• Digital Fluency: Comfortable with modern collaboration tools (Slack, Teams, Miro), CRM platforms, and emerging diagnostic technologies.

Career Growth & Learning Opportunities

At brighthush, your professional development is a strategic priority. As a Senior Customer Solutions Manager, you will unlock a clear pathway to senior leadership while gaining exposure to the most innovative facets of healthcare diagnostics.

• Strategic Impact Projects: Lead high‑visibility initiatives that shape the future of diagnostic services and directly influence patient outcomes.
• Executive Collaboration: Work side‑by‑side with the Chief Operating Officer, VP of Commercial Strategy, and other senior leaders, gaining insight into enterprise‑wide decision making.
• Learning Resources: Access a robust library of leadership development programs, industry conferences, certification reimbursements, and a dedicated learning budget.
• Clear Promotion Path: Successful performance can lead to roles such as Director of Customer Solutions, Vice President of Customer Experience, or even Chief Customer Officer.
• Mentorship Network: Join a community of senior mentors across brighthush who provide guidance, share best practices, and champion your career aspirations.
• Innovation Labs: Participate in brighthush’s internal innovation labs, where you can prototype new service models, test AI‑driven analytics, and co‑create solutions with product teams.

Work Environment & Company Culture

brighthush cultivates a collaborative, inclusive, and forward‑thinking culture that celebrates both individual contributions and collective success. Our remote‑first philosophy is built on trust, transparency, and flexibility.

• Transparency & Open Communication: Regular town halls, all‑hands updates, and open‑door leadership ensure every voice is heard.
• Innovation & Experimentation: Employees are encouraged to challenge the status quo, propose bold ideas, and pilot new approaches without fear of failure.
• Work‑Life Integration: Flexible scheduling, generous paid time off, and a results‑oriented remote work model support personal well‑being.
• Diversity, Equity & Inclusion (DEI): A dedicated DEI council drives initiatives that foster a workplace where every employee feels valued and empowered.
• Community Engagement: Brighthush partners with local health organizations, sponsors volunteer days, and supports charitable programs that improve community health.
• Health & Wellness: Comprehensive wellness programs—including virtual fitness classes, mental‑health resources, and ergonomic home‑office stipends—promote holistic employee health.

Compensation, Perks & Benefits

While exact figures are tailored to experience and market benchmarks, brighthush offers a competitive total rewards package designed to attract and retain top talent.

• Base Salary: Competitive, market‑aligned compensation reflecting your expertise and impact.
• Performance‑Based Incentives: Quarterly and annual bonuses tied to revenue growth, margin improvement, and customer satisfaction metrics.
• Equity Participation: Stock‑option or RSU plans that align your success with brighthush’s long‑term growth trajectory.
• Health Coverage: Comprehensive medical, dental, and vision plans with multiple plan options.
• Retirement Savings: 401(k) plan with generous company match to help you build a secure future.
• Paid Time Off & Parental Leave: Flexible PTO, paid parental leave, and sabbatical opportunities after tenure milestones.
• Professional Development: Annual education stipend, tuition reimbursement, and access to industry certifications.
• Technology & Home Office Support: Stipends for high‑speed internet, ergonomic furniture, and cutting‑edge hardware.
• Wellness & Lifestyle Benefits: Virtual fitness memberships, meditation apps, employee assistance programs, and regular wellness challenges.

Why Join brighthush?

Joining brighthush means becoming part of a mission‑driven organization that is redefining how diagnostic information fuels better health outcomes. As a Senior Customer Solutions Manager, you will:

• Drive revenue and margin growth that directly translates into faster, more accurate diagnoses for patients nationwide.
• Lead a talented, diverse team in a culture that celebrates curiosity, collaboration, and continuous improvement.
• Operate in a fully remote environment that respects your personal schedule while providing the tools and support needed for high performance.
• Influence strategic direction at the highest levels, shaping product roadmaps, service offerings, and market expansion plans.
• Benefit from a compensation package that rewards both short‑term achievements and long‑term value creation.

Ready to Make an Impact?

If you are a strategic, data‑savvy leader with a passion for customer success and a track record of delivering measurable business results, we invite you to bring your expertise to brighthush. Together, we will accelerate diagnostic innovation, improve patient care, and build a sustainable growth engine for the future of healthcare.

Apply Today –