Senior LATAM Customer Success Director – Enterprise Growth Strategist, Customer Experience Champion, Market Expansion Leader & Digital Transformation Partner for brighthush’s Global Low‑Code Platform
About brighthush – Pioneering the Low‑Code Revolution
In today’s hyper‑connected world, speed, flexibility, and the ability to innovate without writing endless lines of code have become the decisive factors that separate market leaders from followers. brighthush sits at the epicenter of this transformation, delivering a low‑code platform that empowers enterprises to design, develop, and deploy mission‑critical applications in days rather than months. With a footprint in more than 75 countries, a thriving ecosystem of over 900,000 developers, and a client roster that spans automotive giants, financial powerhouses, healthcare innovators, and retail trailblazers, brighthush is redefining how businesses create value.
Why This Role Is a Game‑Changer
The Senior LATAM Customer Success Director is the strategic engine that converts brighthush’s technology promise into measurable business outcomes for our most valuable enterprise customers across Latin America. You will own the end‑to‑end customer journey, drive deep adoption, and unlock expansion revenue while shaping product roadmaps and influencing go‑to‑market strategies. Your leadership will ensure that brighthush remains the trusted partner for C‑suite executives seeking to accelerate digital transformation at scale.
Role Overview
As the senior leader of the LATAM Customer Success organization, you will:
- Build, mentor, and scale a high‑performing team of Customer Success Managers (CSMs) dedicated to enterprise accounts throughout the region.
- Partner closely with regional sales leadership to align success objectives with revenue targets and expansion goals.
- Define, own, and continuously refine the customer success strategy, key performance indicators (KPIs), and execution plans that deliver quantifiable impact.
- Champion a customer‑centric culture where every decision is filtered through the lens of the client’s journey.
- Leverage data, feedback loops, and industry best practices to drive relentless improvement of the customer experience.
- Collaborate cross‑functionally with Solutions Architecture, Professional Services, Marketing, Product, and Channel teams to remove friction and ensure a seamless lifecycle.
- Influence senior stakeholders, including C‑suite executives, to secure buy‑in, demonstrate value, and accelerate time‑to‑value.
- Lead business reviews, forecast outcomes, and translate insights into actionable, revenue‑generating plans.
- Allocate resources strategically to balance coverage, maximize impact, and sustain high‑quality engagement.
- Mentor emerging talent, fostering a culture of accountability, continuous learning, and high performance.
Key Responsibilities
Team Leadership & Development
Recruit top‑tier talent, design onboarding programs, and implement performance management frameworks that align individual goals with regional and corporate objectives. Cultivate a learning environment where CSMs are empowered to experiment, share insights, and grow into future leaders.
Strategic Partnership with Sales
Work hand‑in‑hand with Regional Vice Presidents to co‑create a region‑specific success strategy that dovetails with sales pipelines, renewal forecasts, and expansion initiatives. Ensure a unified, data‑driven approach to customer growth that eliminates silos.
Metrics & Execution
Establish clear, outcome‑focused KPIs such as Net Revenue Retention (NRR), adoption velocity, executive engagement scores, and health indices. Translate these metrics into quarterly execution plans, monitor progress, and iterate quickly based on real‑time data.
Customer Journey Design
Map the full lifecycle—from onboarding and value realization to renewal and expansion—ensuring every touchpoint delivers consistent, high‑impact experiences. Align internal teams around this journey to guarantee a cohesive, frictionless client experience.
Continuous Improvement & Innovation
Identify scaling opportunities, operational efficiencies, and innovative service models that elevate the customer experience. Pilot new methodologies, capture learnings, and roll out best practices across the LATAM region.
Cross‑Functional Collaboration
Partner with Solutions Architecture to address technical challenges, with Professional Services to ensure successful implementations, with Marketing to amplify success stories, and with Product to feed customer insights directly into the roadmap.
Stakeholder Influence & Executive Engagement
Navigate complex organizational structures, build trust‑based relationships with C‑suite leaders, and act as a strategic advisor who helps customers articulate and achieve their digital transformation goals.
Data‑Driven Decision Making
Utilize advanced analytics, health dashboards, and predictive modeling to forecast churn risk, identify upsell opportunities, and guide strategic interventions that protect and grow revenue.
Business Reviews & Reporting
Own monthly and quarterly business reviews with senior leadership, presenting performance insights, risk assessments, and growth recommendations that drive continuous improvement.
Resource Allocation & Capacity Planning
Strategically assign accounts and CSM capacity to ensure balanced coverage, optimal workload distribution, and the ability to scale as the customer base expands.
Talent Development & Succession Planning
Develop robust succession pipelines, provide coaching, and create career pathways that retain top talent and ensure leadership continuity.
Leadership Coaching & Knowledge Sharing
Facilitate workshops, share best‑practice playbooks, and mentor both new and seasoned leaders on executive engagement, value realization, and lifecycle management.
Essential Qualifications
- 12+ years of progressive experience in customer‑facing roles within SaaS, enterprise technology, or platform businesses.
- Demonstrated success scaling high‑performing Customer Success teams and driving enterprise‑wide adoption.
- Fluency in Portuguese and English; Spanish is a strong plus.
- Based in the United States or Brazil, with the flexibility to travel across LATAM as needed.
- Proven coaching ability with a track record of developing talent at multiple levels.
- Expertise in data‑driven decision making, translating metrics into actionable strategies.
- Exceptional written and verbal communication skills, coupled with executive presence.
- Experience managing large, complex enterprise accounts in a SaaS/PaaS model.
- Comfortable navigating diverse cultures and regional nuances across Latin America.
Preferred Qualifications
- Direct experience in the low‑code or no‑code space, with a deep understanding of its unique challenges and opportunities.
- Background in AI‑driven solutions, digital transformation initiatives, or related emerging technologies.
- Prior leadership of a global or multi‑territory Customer Success organization.
- In‑depth knowledge of Latin American market dynamics, regulatory environments, and business practices.
- Strong analytical capabilities with proficiency in CRM, analytics, and reporting platforms.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture while executing day‑to‑day tactics that drive measurable outcomes.
- Leadership & Influence: Inspire teams, build consensus, and persuade senior stakeholders to champion shared goals.
- Customer‑Centric Mindset: Deep empathy for client pain points and an unwavering focus on delivering tangible value.
- Data Literacy: Comfortable turning raw data into strategic insights and using analytics to steer decisions.
- Change Management: Proven ability to lead adoption, transformation, and continuous improvement initiatives.
- Collaboration: Skilled at working across functional teams, geographies, and cultures to achieve common objectives.
- Resilience: Thrive in fast‑paced, high‑growth environments while maintaining composure and optimism.
Career Growth & Learning Opportunities
At brighthush, your professional trajectory is limited only by your ambition. We invest heavily in continuous learning through structured development programs, mentorship circles, and a robust internal mobility framework. Whether you aim to deepen expertise in AI‑enhanced low‑code solutions, transition into product strategy, or lead global transformation initiatives, brighthush provides the resources, sponsorship, and exposure needed to accelerate your growth. Our culture celebrates experimentation, knowledge sharing, and the relentless pursuit of excellence.
Work Environment & Culture
Our culture is built on four pillars: Trust, Customer Success, Innovation, and Alignment. We operate as a single, global team that values diversity, inclusion, and a shared commitment to delivering outstanding outcomes. You will collaborate with world‑class talent, participate in cross‑regional projects, and contribute to a workplace where curiosity is rewarded, collaboration is the norm, and impact is measured by the success of our customers.
Compensation, Perks, and Benefits
brighthush offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary based on experience and location, the package typically includes:
- Base salary aligned with market benchmarks for senior leadership roles.
- Performance‑based bonuses tied directly to customer success metrics such as NRR and expansion revenue.
- Equity or stock‑option plans that allow you to share in the company’s long‑term growth.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Flexible work arrangements, including remote‑first options and generous paid time off.
- Professional development stipend, access to learning platforms, and conference sponsorships.
- Wellness initiatives, mental‑health resources, and employee assistance programs.
- Employee referral bonuses, recognition awards, and celebration of milestones.
Why Join brighthush?
Choosing brighthush means becoming part of a high‑growth rocket ship that blends startup agility with enterprise‑grade rigor. As a Senior LATAM Customer Success Director you will:
- Shape the future of low‑code and AI‑driven enterprise software on a global stage.
- Drive measurable business impact for some of the world’s most recognizable brands.
- Collaborate with industry thought leaders, product innovators, and visionary executives.
- Benefit from a culture that celebrates curiosity, collaboration, and continuous improvement.
- Accelerate your career through structured learning pathways, mentorship, and cross‑functional exposure.
Ready to Make an Impact?
If you are a strategic leader who thrives in dynamic environments, excels at building high‑performing teams, and is passionate about delivering world‑class customer success at scale, we want to hear from you. Join brighthush and help empower organizations worldwide to build, deploy, and scale the next generation of enterprise applications.