Senior Customer Solutions Specialist – Green Energy & Sustainability Champion – Driving Exceptional Customer Experience, Sales Growth, and Renewable Energy Adoption at brighthush

Welcome to brighthush – Pioneering the Green Energy Revolution

At brighthush, we’re not just a company; we’re a movement. Our mission is to make clean, renewable energy accessible to every homeowner, small business, and community organization, while driving down costs and carbon footprints. We blend cutting‑edge technology, deep industry expertise, and a relentless focus on customer delight to accelerate the transition to a sustainable future. If you’re passionate about sustainability, thrive on building lasting relationships, and want to make a tangible impact in a fast‑paced, mission‑driven environment, brighthush is the place for you.

Why brighthush is the Ideal Place to Grow Your Career

• Impactful Work: Every call, email, or in‑person conversation you handle helps a customer choose greener power, directly contributing to a healthier planet.
• Career‑Building Opportunities: We invest heavily in professional development, offering mentorship, cross‑functional training, and clear promotion pathways.
• Diverse & Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. We celebrate different perspectives and foster a collaborative environment where every voice matters.
• Competitive Compensation: Base salary ranges from $35,060 to $52,590, with annual incentive plans tied to both team and individual performance.
• Holistic Benefits: Comprehensive health coverage, mental health support, family planning resources, financial wellness tools, and generous paid time off.
• Work‑Life Balance: Flexible scheduling, remote work options, and a supportive team culture keep you energized and focused.

Key Responsibilities – Your Role as a Customer Solutions Specialist

As the frontline ambassador of brighthush’s green energy vision, you will be responsible for delivering an exceptional customer experience while driving sales and retention. Your day‑to‑day tasks will include:

• Building rapport with customers, proactively addressing both business and personal needs to create a seamless experience.
• Educating customers on brighthush’s sustainability initiatives, renewable energy products, and the tangible benefits of green adoption.
• Providing in‑depth knowledge of our residential commodity and warranty markets, leveraging this expertise to drive sales and retention.
• Conducting consultative analyses to uncover upsell and cross‑sell opportunities across all lines of business.
• Achieving and exceeding customer experience, retention, and sales targets while adhering to departmental goals, policies, and procedures.
• Navigating internal systems, procedures, and resources to resolve inquiries accurately and promptly.
• Assisting customers with new service setup, payment processing, and payment plan arrangements, handling sensitive information with utmost confidentiality.
• Following up on unresolved inquiries to ensure complete satisfaction and alignment with internal standards.
• Taking on additional duties as assigned, demonstrating flexibility and a willingness to learn.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; higher education preferred.
• Minimum of 2 years of customer‑facing experience, ideally in a sales or service environment.
• Strong interpersonal, verbal, and written communication skills.
• Results‑oriented mindset with a proven ability to meet or exceed targets.
• Proficiency in Windows, MS Office Suite, and internet browsers.
• Ability to multitask effectively and adhere to a structured weekly schedule.
• Genuine desire to grow, learn, and contribute positively to a team‑oriented work environment.

Preferred Qualifications & Skills – The Extra Edge

• Experience in the renewable energy or utilities sector.
• Knowledge of green energy products, incentives, and regulatory frameworks.
• Strong analytical skills to interpret customer data and identify opportunities.
• Comfortable with data entry, CRM usage, and reporting tools.
• Experience handling sensitive customer information with discretion.
• Proficiency in additional languages is a plus.

What Makes You Successful at brighthush

• Customer‑Centric Mindset: You genuinely care about the customer’s journey and strive to exceed expectations.
• Communication Excellence: You articulate complex concepts simply and persuasively.
• Problem‑Solving Agility: You can navigate challenges quickly and find win‑win solutions.
• Adaptability: You thrive in a dynamic environment and embrace change.
• Team Spirit: You collaborate, share knowledge, and celebrate collective success.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Solutions Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior leaders who guide your professional development.
• Cross‑functional projects that expose you to different aspects of the business, such as marketing, product development, and operations.
• Clear promotion pathways to roles like Senior Customer Solutions Specialist, Account Manager, or Sales Manager.
• Leadership development workshops and certifications to sharpen your managerial skills.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a shared commitment to sustainability. You’ll find:

• Open communication channels where every voice is heard.
• Regular team‑building events, both virtual and in‑person.
• A focus on work‑life balance, with flexible scheduling and remote work options.
• Recognition programs that celebrate individual and team achievements.
• A vibrant, inclusive workplace that values diversity and fosters belonging.

Compensation & Benefits

While the base salary ranges from $35,060 to $52,590, you’ll also benefit from:

• Annual incentive plans tied to company performance.
• Team and individual bonuses for exceeding goals.
• Comprehensive health coverage, including medical, dental, vision, and telehealth services.
• Mental health support through Headspace and free mental healthcare visits.
• Family planning resources, paid family and caregiver leave, and fertility, adoption, and surrogacy assistance.
• 401(k) plan with company match and financial wellness tools.
• Paid time off, tuition reimbursement, and an employee hardship fund.
• Additional perks such as wellness programs, employee discounts, and community service opportunities.

Equal Opportunity Employment

brighthush is committed to creating a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. If you require a reasonable accommodation during the application or interview process, please contact [email protected].

Ready to Make a Difference?

If you’re ready to join a forward‑thinking team that values sustainability, customer excellence, and personal growth, we want to hear from you. Apply today and help us power a brighter, cleaner future for everyone.