Senior Customer Success & Account Growth Manager – Remote – Healthcare Imaging & SaaS Solutions Specialist at brighthush

About brighthush

brighthush is a pioneering force in the healthcare technology landscape, delivering next‑generation imaging solutions that empower hospitals, imaging centers, and research institutions to streamline workflows, elevate diagnostic precision, and drive cost efficiencies. Since our founding in 2007, we have grown into a vibrant organization of 51‑200 professionals, headquartered in Burlington, Vermont, while maintaining a global footprint that spans North America, Europe, and Asia. Our mission is clear: to illuminate the path to better patient outcomes through intelligent, interoperable imaging platforms that integrate seamlessly with existing clinical and IT ecosystems.

Why Join brighthush?

At brighthush, you’ll be part of a culture that prizes innovation, collaboration, and measurable impact. Our remote‑first model empowers you to work from anywhere in the United States, while our robust virtual and in‑person engagement tools keep you connected to a high‑performing team. We invest heavily in professional growth, offering mentorship, continuous learning, and clear career pathways that reward both individual excellence and collective success.

Role Overview

As a Senior Customer Success & Account Growth Manager, you will serve as the strategic partner for our most valuable customers. Your primary focus will be nurturing long‑term relationships, ensuring renewal success, and uncovering expansion opportunities that align with each client’s clinical, operational, and financial objectives. You will collaborate with cross‑functional teams—including Deal Desk, Finance, Legal, Product, and Support—to deliver value, mitigate risk, and accelerate growth across our portfolio of imaging solutions.

Key Responsibilities

Renewal & Expansion Leadership

• Renewal Forecast Ownership – Maintain a rolling 12‑month renewal calendar, documenting next steps, risks, and decision timelines for each account.
• Proactive Renewal Engagement – Initiate renewal conversations well before contract expiry, coordinating internal resources to keep agreements on track.
• Commercial Negotiation Leadership – Lead negotiations on standard and moderately complex renewals, covering pricing, term length, uplift, scope, and service levels in partnership with Deal Desk, Finance, and Legal.
• Risk Identification & Retention Planning – Use product usage data, support trends, stakeholder changes, and competitive activity to spot at‑risk accounts and develop written retention plans.
• Trusted Relationship Building – Cultivate relationships with customer leaders and frontline stakeholders, ensuring each account has an active executive sponsor and a documented engagement plan.
• Account Planning & Expansion Roadmap – Maintain comprehensive account plans that include stakeholder maps, current footprint, whitespace, competitive landscape, technical profile, and a 12‑ to 24‑month expansion roadmap.
• Opportunity Development – Identify and close expansion opportunities across the brighthush portfolio, including additional modules, service lines, facilities, storage, viewer seats, cloud migration, and professional services.
• Structured Business Reviews – Lead business reviews and strategic check‑ins that connect brighthush outcomes to the customer’s clinical, operational, and financial objectives.
• Trigger Recognition – Spot expansion triggers such as acquisitions, affiliations, new facilities, workflow changes, and technology modernization initiatives.
• Reference & Case Study Development – Cultivate customer references, case studies, peer connections, and other assets that strengthen the broader go‑to‑market organization.

Pipeline & Partner Engagement

• Pipeline Management – Build and manage a net‑new pipeline within the assigned region, prospecting into healthcare organizations that are a strong fit for brighthush.
• Marketing Collaboration – Partner with Marketing on regional campaigns, events, and inbound lead follow‑up, progressing qualified opportunities through the sales process.
• Partner Ecosystem Engagement – Collaborate with channel partners, solution consultants, and internal subject matter experts on partner‑sourced and partner‑influenced opportunities.
• RFP & RFI Support – Contribute to RFPs, RFIs, and public‑sector tenders by coordinating input from Product, Security, Legal, and Solution Consulting.
• Competitive Positioning – Develop value‑based business cases to support opportunities against incumbent PACS and VNA vendors.

Operational Excellence

• Forecast Accuracy – Maintain an accurate weekly forecast across renewal, expansion, and new‑logo opportunities, with defensible close dates, next steps, and risk assessments.
• CRM Discipline – Keep contacts, opportunity stages, qualification fields, notes, next steps, and close dates current in the CRM.
• Territory Planning – Build and refresh a written territory plan covering account priorities, pipeline development, customer engagement, and campaign activity.
• Cross‑Functional Coordination – Coordinate Solution Consulting, Professional Services, Customer Success, Product Management, Support, and Finance around customer needs while retaining ownership of the commercial relationship.
• Issue Escalation & Resolution – Escalate and help drive resolution of delivery, support, and product issues that may affect renewal or expansion.
• Feedback Loop – Share structured customer feedback, competitive intelligence, feature gaps, pricing pressure, and win/loss themes with Product, Marketing, and leadership.

Essential Qualifications

• 3–5 years of experience in B2B sales, account management, or customer success, preferably within MedTech, SaaS, or healthcare technology.
• Proven track record of meeting or exceeding commercial goals and independently managing customer relationships through renewal and growth cycles.
• Exceptional written, verbal, negotiation, and presentation skills, with the ability to communicate effectively with technical, clinical, and executive stakeholders.
• Working knowledge of healthcare IT, medical imaging, or enterprise software environments, and a demonstrated ability to learn technical concepts quickly.
• Experience using a CRM to maintain accurate account, opportunity, and forecast data.
• Strong organizational skills, sound judgment, and the ability to move work forward in a fast‑paced environment.
• Demonstrated accountability and ownership of customer and business outcomes.

Preferred Qualifications

• Experience selling or supporting enterprise imaging, PACS, VNA, DICOM, HL7/FHIR, digital pathology, or related healthcare technology solutions.
• Experience leading renewals, expansion opportunities, and commercial negotiations in a multi‑stakeholder environment.
• Familiarity with structured sales methodologies such as MEDDIC, Challenger, Sandler, or similar.
• Experience working with channel partners, resellers, systems integrators, or public‑sector procurement processes.
• Proficiency with brighthush, brighthush, and AI tools such as brighthush, brighthush, or brighthush.
• Preferably in MedTech, SaaS, healthcare technology, or healthcare services.

Skills & Competencies

• Strategic Account Management
• Renewal & Expansion Strategy
• Commercial Negotiation
• Stakeholder Engagement
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Customer Advocacy
• Problem Solving & Issue Escalation
• CRM & Forecasting Proficiency
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you bring to our customers. As a Senior Customer Success & Account Growth Manager, you will:

• Progress into leadership roles such as Account Director, Director of Customer Success, or Vice President of Sales.
• Participate in a structured mentorship program with senior leaders across Sales, Product, and Engineering.
• Access ongoing training in advanced sales methodologies, healthcare IT trends, and emerging imaging technologies.
• Lead cross‑functional initiatives, such as product roadmap workshops or go‑to‑market strategy sessions.
• Earn annual performance bonuses tied to renewal, expansion, and new‑logo metrics.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and impact. Our remote‑first approach means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly hackathons and innovation challenges.
• Quarterly in‑person retreats at our hubs in Burlington, Waterloo, or Houston.
• Open‑door communication with founders and executives.
• A commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary plus performance‑based commission.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Flexible work schedule and remote work stipend.
• Employee wellness program and mental health resources.

How to Apply

Ready to join a team that’s redefining healthcare imaging? Submit your resume and a cover letter that highlights your experience in renewals, expansions, and customer success within the MedTech or SaaS space. Tell us why you’re excited about the opportunity to partner with brighthush and help our customers achieve their vision.

We look forward to exploring how your expertise can help us illuminate the future of medical imaging.