Senior Customer Success Manager – Remote – Driving Renewal Excellence, Revenue Growth, and Zero Churn in Public Sector for brighthush

About brighthush

brighthush stands at the forefront of public‑sector technology, redefining how state and local governments deliver services to their constituents. With a legacy spanning more than four decades, we have consistently pushed the boundaries of innovation, earning the prestigious GovTech 100 Company title for four consecutive years. Our mission is clear and ambitious: ZERO churn, ZERO lost, and ZERO slipped renewals. We believe that every partnership should be a win‑win, and we’re on the lookout for a Customer Success Manager who shares that passion for customer excellence.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll join a high‑impact, purpose‑driven team that thrives on collaboration, continuous improvement, and a customer‑centric mindset. As a remote professional, you’ll benefit from flexible work arrangements, a supportive virtual community, and the chance to influence strategy across the organization. We invest heavily in your growth through mentorship, training, and access to cutting‑edge tools that help you excel in a fast‑paced, consultative environment.

Key Responsibilities

• Renewal Leadership: Own the end‑to‑end renewal process for your assigned territory, ensuring timely execution, accurate forecasting, and achievement of revenue targets. This includes proactive outreach, risk assessment, and renewal strategy development.
• Strategic Partnership: Serve as the trusted advisor for all key accounts, building deep relationships through regular virtual and in‑person engagements. You will act as the single point of contact for executive stakeholders, ensuring alignment between their goals and brighthush’s solutions.
• Negotiation & Deal Architecture: Craft and negotiate commercial terms that align with brighthush’s objectives while delivering value to customers. You will design win‑win contracts, manage scope changes, and ensure compliance with public‑sector procurement rules.
• Account Planning: Develop detailed account plans that outline growth opportunities, demand generation tactics, and pipeline management strategies. These plans should be data‑driven, incorporating market intelligence and customer health metrics.
• Cross‑Functional Collaboration: Work closely with product, legal, marketing, and partner teams to secure resources, align messaging, and drive successful deployments. Your role is to translate customer needs into actionable internal initiatives.
• Pipeline Management: Maintain a disciplined, rolling pipeline; keep it current, moving up the curve, and leverage partner channels to generate qualified opportunities. You will use CRM tools to forecast accurately and report on pipeline health.
• CRM Stewardship: Keep the CRM system (e.g., Salesforce) up‑to‑date with accurate customer data, renewal dates, and forecasted revenue. This ensures visibility for the entire organization and supports data‑driven decision making.
• Market Intelligence: Stay informed about public‑sector trends, competitor offerings, and regulatory changes that impact your accounts. You will share insights with the broader team to refine our positioning and product roadmap.
• Performance Reporting: Provide regular insights to leadership on renewal health, churn risk, and incremental revenue opportunities. Your reports should be actionable, highlighting both successes and areas for improvement.
• Continuous Improvement: Champion process enhancements, share best practices, and contribute to the evolution of brighthush’s customer success framework. You will lead initiatives that increase efficiency and customer satisfaction.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum of 3 years in a Customer Success, Account Management, or Key Account Management role focused on renewals within the public sector.
• Proven track record of managing large, complex contracts and driving renewal revenue.
• Strong negotiation skills with a consultative approach to deal architecture.
• Experience working with cross‑functional teams (sales, product, legal, marketing) to close deals.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
• Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office Suite.
• Self‑motivated, results‑driven, and comfortable working independently in a remote environment.

Preferred Qualifications

• Experience in sales operations or contract negotiation.
• Background in business application software and service sales across multiple industries.
• Familiarity with government procurement processes and public‑sector contracting.
• Knowledge of brighthush’s suite of solutions, including industry‑specific, line‑of‑business, and technology consulting offerings.
• Prior experience in a high‑growth, fast‑paced startup or tech company.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable account plans.
• Relationship Building: Proven ability to build trust and rapport with C‑level executives and decision makers.
• Analytical Acumen: Strong data‑driven mindset to forecast renewal health and identify upsell opportunities.
• Adaptability: Comfortable navigating ambiguity and adjusting strategies in a rapidly changing environment.
• Team Player: Collaborative spirit that thrives in cross‑functional teams and remote settings.
• Customer‑Obsessed: Passion for delivering exceptional customer experiences and driving customer success metrics.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we deliver. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and certification courses.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Cross‑departmental projects that broaden your skill set and visibility across the organization.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and inclusion. Our remote work model is supported by robust collaboration tools, weekly virtual town halls, and an open‑door policy that encourages idea sharing. We celebrate wins, learn from challenges, and continuously refine our processes to better serve our customers. Diversity and equity are core values; we welcome talent from all backgrounds and perspectives.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to renewal revenue and customer satisfaction metrics.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible work schedule.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.

How to Apply

Ready to make a tangible impact on public‑sector customers and drive growth for brighthush? Submit your resume and a brief cover letter outlining your renewal success stories and why you’re the ideal fit for this role.

Join brighthush Today

We’re excited to welcome a passionate, results‑oriented Customer Success Manager who is eager to champion our mission of zero churn and zero lost renewals. If you thrive in a collaborative, fast‑paced environment and are ready to elevate customer success to new heights, we want to hear from you. Apply now and help shape the future of public‑sector technology with brighthush.