Senior Customer Success Account Manager – Enterprise & Mid‑Market – Driving Adoption, Retention, and AI‑Ready Data Solutions at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers brands to unlock the full potential of their customer data. By delivering a next‑generation data readiness layer, advanced identity resolution, and omnichannel orchestration, we help organizations transform raw data into actionable insights that fuel personalization, AI initiatives, and measurable business outcomes. Our mission is to make data work for people, not the other way around, and we do it by combining cutting‑edge engineering with a relentless focus on customer success.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑moving, growth‑oriented team that thrives on collaboration, innovation, and a shared commitment to customer delight. We value:

• Proactive ownership and a results‑driven mindset
• Clear, open communication across all levels
• A self‑starting, energetic culture that celebrates initiative
• Customer‑centric thinking that turns challenges into opportunities

We offer a competitive salary range of $85,000 – $115,000, comprehensive benefits, and a flexible work environment that supports your professional growth and personal well‑being.

Key Responsibilities

As a Senior Customer Success Account Manager at brighthush, you will own a diverse portfolio of enterprise and mid‑market accounts, ensuring their success from onboarding through renewal. Your day‑to‑day activities will include:

• Strategic Account Planning: Build and execute detailed account plans that map stakeholder relationships, define success criteria, and set clear value milestones.
• Business Reviews & Expansion: Lead regular Business Reviews that translate brighthush solution usage into tangible business outcomes, while identifying and nurturing expansion opportunities.
• Trusted Advisor: Serve as the go‑to expert on use cases and brighthush product capabilities, guiding customers toward industry best practices.
• Onboarding & Adoption: Own the onboarding journey and drive continuous adoption through structured engagement—health checks, success plans, and outcome reviews on a defined cadence.
• Cross‑Functional Orchestration: Coordinate Sales, Professional Services, Support, and Product teams to deliver a seamless customer experience from post‑sales handoff to steady‑state operations.
• Expansion & New Use Cases: Identify, qualify, and advance new use cases, data sources, and business units in partnership with Sales.
• Renewal Management: Own the renewal process for every account—forecast accurately, surface churn risk early, and protect the base.
• Product Feedback Loop: Capture customer feedback and collaborate with Product to prioritize new features and functionality.
• Risk Mitigation: Escalate risks and issues early, working creatively across teams to mitigate potential impacts on the customer.
• Product Fluency: Develop deep working knowledge of brighthush solutions—including the data readiness layer (ETL, data quality, identity resolution), campaign orchestration, and channel integrations (Email, SMS, Push, web)—to advise customers on use‑case design and data foundations for AI and personalization.
• Professional Integrity: Operate with integrity and maintain a highly collaborative, professional demeanor at all times.

Essential Qualifications

We’re looking for candidates who bring:

• 3–5 years of proven experience in Customer Success or Account Management, managing a book of enterprise and mid‑market accounts with measurable retention and renewal results.
• Strong track record of engaging senior stakeholders, including executive sponsors, and building multi‑threaded account roadmaps.
• Experience leading renewal conversations and orchestrating cross‑functional teams (Sales, Services, Support, Product).
• Ability to work independently—planning, prioritizing, and driving your book of business with minimal oversight.

Preferred Knowledge & Experience

We value expertise in the following areas:

• Data readiness, data quality, identity resolution, and customer data integration.
• Customer Data Platforms (CDP) and governance for AI and machine‑learning use cases.
• Marketing campaign management, customer engagement, omnichannel marketing, and personalization.
• Business intelligence tools (e.g., Tableau, Power BI, Sigma).
• Cloud hosting platforms such as Microsoft Azure or Amazon Web Services (AWS).
• Project management methodologies and tools.

Skills & Competencies

Success in this role requires:

• Exceptional communication and presentation skills.
• Strategic thinking with a data‑driven mindset.
• Strong analytical and problem‑solving abilities.
• Customer‑centric attitude and a passion for delivering value.
• Adaptability in a fast‑paced, evolving environment.
• Team collaboration and influence across multiple functions.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development:

• Access to industry conferences, workshops, and certification programs.
• Mentorship from senior leaders and cross‑functional experts.
• Clear career pathways from Account Manager to Senior Account Manager, Director of Customer Success, and beyond.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the USA while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage continuous learning, and foster an environment where ideas can flourish. Expect:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Flexible working hours to accommodate different time zones and personal commitments.
• Access to cutting‑edge collaboration tools and a robust internal knowledge base.
• A culture that rewards initiative, creativity, and customer success.

Compensation & Benefits

We offer a competitive total rewards package:

• Base Salary: $85,000 – $115,000, commensurate with experience.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
• Leave Policy: Flexible leave to take the time you need, when you need it.
• Paid Holidays: 10 company‑paid holidays per year.
• Professional Development: Budget for conferences, training, and certifications.
• Other perks: remote work stipend, wellness programs, and a supportive, inclusive culture.

Application Process

Ready to take the next step in your career? If you’re passionate about driving customer success, thrive in a collaborative environment, and want to help brands unlock the power of their data, we’d love to hear from you. Please submit your application through the link below.

Must be able to work for any US employer – brighthush is not able to offer sponsorship at this time.

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