Strategic Customer Success Manager – Cloud Security & SaaS Growth Champion

About brighthush

brighthush is a trailblazing Cloud Security Platform that redefines how organizations protect their digital assets. By harnessing real‑time runtime context, brighthush delivers precise risk prioritization, actionable insights, and automated threat protection—all without the overhead of traditional security tools. Our eBPF‑powered sensors empower teams to discover agentless cloud posture, defend against malware, and secure APIs with unparalleled efficiency. At brighthush, we’re not just building technology; we’re building a safer, more resilient future for the cloud.

Why Join brighthush?

When you become part of brighthush, you’ll work alongside a passionate, high‑velocity team that thrives on innovation, collaboration, and impact. We celebrate curiosity, encourage experimentation, and reward results. Our culture is built on transparency, continuous learning, and a shared commitment to customer success. If you’re ready to shape the next generation of cloud security, brighthush is the place for you.

Position Overview

We’re seeking an experienced Strategic Customer Success Manager to own the end‑to‑end customer journey for our most strategic accounts. In this role, you will be the trusted advisor, executive liaison, and growth catalyst for our customers, ensuring they realize maximum value from brighthush’s platform. You will partner closely with Sales, Technical Account Managers (TAMs), Product, and Support to drive adoption, retention, and expansion.

Key Responsibilities

• Customer Champion: Serve as the primary business‑facing contact for assigned strategic customers, building deep, trust‑based relationships across executive, security, DevOps, and cloud leadership.
• Post‑Sale Journey Owner: Own the entire post‑sale lifecycle—from onboarding to renewal—ensuring clear ownership, smooth handoffs, and proactive risk mitigation.
• Renewal & Hygiene Lead: Track renewal timelines, forecast risk, and collaborate with Sales to secure early alignment and secure renewal commitments.
• Expansion Strategist: Identify and surface upsell and cross‑sell opportunities by understanding each customer’s cloud footprint, security roadmap, and business objectives.
• Account Strategy Partner: Work with Sales to develop long‑term account plans, positioning relevant brighthush capabilities to meet evolving customer needs.
• Adoption & Value Evangelist: Partner with TAMs to drive adoption of new features, communicate value, and track progress against success criteria.
• Success Plan Architect: Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria, ensuring measurable outcomes.
• Executive Engagement: Build strong relationships with C‑suite and senior stakeholders, leading Quarterly Business Reviews (QBRs), program reviews, and executive readouts.
• Operational Excellence: Operationalize brighthush within customer workflows, driving usage growth and ensuring customers achieve measurable outcomes.
• Cross‑Functional Leadership: Influence both customer and internal priorities in a fast‑paced environment, ensuring alignment across Sales, TAMs, Product, and Support.

Essential Qualifications

• 3–5+ years of experience in Customer Success, Account Management, or a similar client‑facing role within SaaS or cybersecurity.
• Deep understanding of cloud security programs, modern security org structures, and value‑driven success methodologies.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven track record of driving adoption, managing complex accounts, and leading cross‑functional programs.
• Comfortable working in fast‑paced environments, influencing both customer and internal priorities.
• Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention.
• Ability to translate technical capabilities into business impact, security outcomes, and ROI.

Preferred Qualifications

• Background in cloud security or related technical domains.
• Experience with eBPF or runtime security technologies.
• Knowledge of API security, threat detection, and compliance frameworks (e.g., SOC 2, ISO 27001).
• Experience managing enterprise‑scale accounts with multi‑region deployments.
• Strong analytical skills, with the ability to interpret data and drive evidence‑based decisions.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and develop long‑term plans that align with customer goals.
• Relationship Building: Proven ability to build trust and rapport with stakeholders at all levels.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
• Data‑Driven Decision Making: Comfortable using metrics, dashboards, and analytics to measure success and identify improvement areas.
• Communication: Excellent verbal and written communication, with the ability to craft compelling narratives for both technical and non‑technical audiences.
• Adaptability: Thrive in a dynamic environment, quickly pivoting to meet changing priorities.
• Customer‑Centric Mindset: Passionate about delivering exceptional customer experiences and outcomes.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Customer Success Manager, you’ll have the opportunity to:

• Progress to Senior CSM, Lead CSM, or Customer Success Director roles.
• Transition into Product Management, Sales Engineering, or Technical Account Management, leveraging your deep customer insights.
• Lead global initiatives, such as Customer Success Strategy or Enterprise Enablement.
• Participate in continuous learning programs, including certifications in cloud security, project management, and leadership.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and accountability. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings and cross‑team syncs.
• Open‑door leadership and transparent decision‑making.
• Mentorship programs and peer learning circles.
• Flexible work hours and generous paid time off.
• Annual team retreats and social events.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health support.

How to Apply

If you’re a strategic thinker with a passion for customer success and a track record of driving adoption in the cloud security space, we want to hear from you. Join brighthush and help shape the future of secure cloud infrastructure.

Ready to make an impact? Submit your application today and become a key player in our mission to protect the cloud.