[Remote] Vice President, Global Strategy & Operations

Note: The job is a remote job and is open to candidates in USA. Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native care platform. The Vice President, Global Strategy & Operations will lead international operational strategy, coordinate global delivery networks, and optimize service reliability, fulfillment, and expansion across international markets.

Responsibilities

• Orchestrate and align a highly cross-functional, matrixed team to deliver exceptional mental healthcare infrastructure to members, customers, and providers worldwide
• Influence and shape the long-term global expansion roadmap, largely focused on service delivery excellence and expansion versus country expansion, acting as an internal general manager to align organizational capabilities with market needs
• Partner cross-functionally with Go-To-Market teams to identify operational readiness capabilities that unblock and accelerate global revenue generation and market entry
• Build and instill deep operational rigor, systematic standardization, and process excellence across all international fulfillment and support channels
• Champion local market customization and regional delivery models to ensure care delivery is culturally relevant and clinically compliant with regional standards
• Build strong, collaborative relationships with regional providers and strategic fulfillment networks globally
• Balance complex international regulatory, legal, and operational trade-offs to keep cross-border service delivery moving forward quickly and safely
• Resolve high-friction cross-functional operational roadblocks and manage international dependencies under changing market conditions
• Audit and optimize regional operational processes to eliminate systemic inefficiencies and improve overall service velocity

Skills

• 15+ years of progressive leadership experience heading complex operations, network management, or general management functions
• Direct experience successfully scaling operational footprints from the ground up from the United States into international markets
• Deep professional working knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory landscapes
• Proven track record managing and developing high-performing, cross-functional teams in a fast-paced matrixed environment
• Strong data-driven decision-making capability with demonstrated experience establishing operational tracking metrics and key performance indicators
• Excellent relationship-building capabilities with a pre-existing network of global healthcare stakeholders, providers, or vendors
• Professional experience working within both employee benefits and commercial health plan operations spaces
• Experience designing or managing centralized global shared services models

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts. HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Company Overview

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