Seasoned Danish Customer Experience Specialist – Remote (Braga) – Digital & Automotive Solutions at brighthush

Welcome to brighthush – Where Digital Innovation Meets Exceptional Customer Care

At brighthush, we are not just a technology company; we are a movement that redefines how people interact with digital and automotive products worldwide. With a footprint that spans continents, we blend cutting‑edge engineering, data‑driven insights, and a relentless focus on the human experience. Our mission is simple yet powerful: to create seamless, intuitive, and delightful journeys for every customer, every time.

As the world accelerates toward connected vehicles, autonomous driving, and smart mobility, the role of customer experience has never been more critical. We need ambassadors who can translate complex technology into clear, compassionate guidance. That’s why we’re inviting talented Danish speakers to join our remote support family in Braga and help shape the future of digital automotive support.

Why This Opportunity Stands Out

As a Danish Customer Experience Specialist at brighthush, you will be the frontline voice that embodies our brand’s promise of excellence. Your impact will ripple across product development, customer satisfaction, and brand loyalty. Here’s why this role is a game‑changer:

• Fully remote, with flexible hours that respect your personal rhythm and family commitments.
• Direct influence on product design and improvement through real‑time customer feedback.
• Access to a global team that values innovation, continuous learning, and personal growth.
• Competitive compensation, comprehensive benefits, and a culture that rewards high performance.

Key Responsibilities – Your Daily Mission

Every day you will be at the intersection of technology, customer insight, and business strategy. Your responsibilities will include:

• Customer Interaction & Issue Resolution: Engage with customers via chat, email, and phone, diagnosing and resolving technical and service‑related inquiries with empathy and precision.
• Product Expertise: Master our automotive and digital product lines, staying current on new releases, updates, and policy changes to provide accurate, up‑to‑date information.
• CRM Management: Log every interaction in our CRM, ensuring data integrity, follow‑up actions, and compliance with internal quality standards.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Sales teams to relay customer insights, propose enhancements, and participate in process‑improvement initiatives.
• Proactive Customer Advocacy: Anticipate potential issues, offer proactive solutions, and recommend upsell or cross‑sell opportunities aligned with customer needs.
• Quality Assurance & Feedback: Participate in regular quality reviews, provide constructive feedback, and help refine support scripts and knowledge bases.
• Team Engagement: Share best practices, mentor new hires, and contribute to a culture of continuous learning and high performance.

Essential Qualifications – What We Expect

We’re looking for candidates who combine technical aptitude, linguistic fluency, and a passion for customer service. The minimum requirements are:

• Fluency in Danish (C1 level or higher) and advanced proficiency in English.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, customer‑friendly language.
• Prior experience in customer support or a related field is advantageous but not mandatory.
• Excellent problem‑solving skills, with a methodical approach to troubleshooting and a keen eye for detail.
• Comfortable using CRM platforms, knowledge bases, and collaboration tools (e.g., Salesforce, Zendesk, Slack).
• Self‑motivated, adaptable, and able to thrive in a fast‑paced, remote environment.

Preferred Qualifications & Additional Skills – What Sets You Apart

While not required, the following attributes will give you a competitive edge:

• Experience in the automotive or digital technology sector.
• Knowledge of customer experience metrics (CSAT, NPS, First‑Contact Resolution).
• Familiarity with data analysis tools (Excel, Tableau) to track performance trends.
• Experience with multilingual support or working in multicultural teams.
• Certifications in customer service, technical support, or related disciplines.

What You’ll Bring to the Table – Your Core Competencies

Success at brighthush requires a blend of soft and hard skills. Here’s what we value most:

• Empathy & Customer‑Centric Mindset: Understanding the customer’s perspective and acting with genuine care.
• Strong analytical thinking and the ability to troubleshoot complex technical issues.
• Excellent time‑management skills, balancing multiple priorities while maintaining high quality.
• Team spirit and a collaborative attitude, ready to share insights and support peers.
• Resilience and adaptability in a dynamic, evolving product landscape.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering product knowledge, advanced troubleshooting, and customer‑experience best practices.
• Internal mobility options—transition into Product Support, Quality Assurance, or Customer Success Management roles.
• Leadership development tracks for high‑potential employees, including coaching, project ownership, and cross‑functional collaboration.
• Annual performance reviews with transparent career planning and goal setting.

Work Environment & Company Culture – The brighthush Experience

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture is designed to foster connection, creativity, and well‑being:

• Fully remote work model with flexible hours to accommodate personal and family commitments.
• Virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• Open‑door communication channels—your voice matters, and ideas are welcomed at all levels.
• Commitment to diversity, equity, and inclusion—celebrating unique perspectives and fostering belonging.
• Well‑being initiatives, including mental health resources, virtual fitness classes, and wellness stipends.

Compensation, Perks, and Benefits – We Reward Your Excellence

We offer a competitive, transparent compensation package designed to reward performance and support your lifestyle:

• Base Salary: Market‑competitive, with a clear structure for growth.
• Performance Bonuses: Annual bonuses tied to individual and team metrics.
• Health & Wellness: Comprehensive medical coverage, dental, vision, and mental health support.
• Meal Allowance: Monthly stipend to cover healthy meals.
• Transportation Bonus: Reimbursement for commuting or home‑office setup.
• Exclusive Discounts: Savings on brighthush products, partner services, and local experiences.
• Professional development budget for certifications, conferences, and courses.
• Generous paid time off, including vacation, sick leave, and personal days.

How to Apply – Join the brighthush Family

Ready to elevate your career and join a team that values innovation, empathy, and growth? Submit your application through the link below. We’re eager to meet candidates who can start immediately and bring a passion for customer experience to brighthush.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Opportunity

At brighthush, every customer interaction is an opportunity to make a difference. If you’re a Danish‑speaking professional with a knack for problem solving, a love for technology, and a desire to grow within a global brand, we want to hear from you. Apply today and become part of a team that’s shaping the future of digital automotive support.