Senior Customer Success & Carrier Relationship Manager – Global Cyber Insurance & InsurTech Platform – Driving Strategic Partnerships, Digital Transformation, and Market Expansion at brighthush

About brighthush

brighthush is a trailblazing InsurTech pioneer that blends cutting‑edge technology with deep expertise in cyber insurance to deliver clear, confident protection for businesses worldwide. Our proprietary data ecosystem—powered by advanced analytics, machine learning, and real‑time risk modeling—enables insurers to assess risk, price policies, and manage claims with unprecedented speed and accuracy. At brighthush, we’re not just selling insurance; we’re redefining how the industry protects against cyber threats, driving innovation, and creating lasting value for our partners and clients alike.

Why brighthush?

Working at brighthush means joining a dynamic, forward‑thinking team that thrives on collaboration, curiosity, and a relentless focus on customer success. We celebrate diversity, empower our people to take ownership, and provide a culture that balances high performance with work‑life harmony. Our global footprint and rapid growth create endless opportunities for professional development, cross‑functional learning, and career advancement.

Position Overview

The Senior Customer Success & Carrier Relationship Manager is the linchpin between brighthush and our carrier partners. You will own the entire lifecycle of carrier relationships—from onboarding and training to ongoing engagement, platform adoption, and strategic expansion. Your role will be pivotal in ensuring that our partners fully leverage the brighthush platform, achieve their business objectives, and contribute to our global growth agenda.

What You'll Do

In this role, you will:

• Build and nurture strategic partnerships with leading carriers worldwide, becoming their trusted advisor and advocate for success.
• Drive end‑to‑end onboarding of carrier teams, ensuring seamless integration of underwriting, actuarial, distribution, and operational functions.
• Champion platform adoption by delivering compelling training, creating enablement materials, and providing ongoing support that accelerates value realization.
• Collaborate cross‑functionally with product, engineering, underwriting, distribution, support, and compliance to prioritize enhancements and resolve issues.
• Lead data‑driven initiatives that measure carrier performance, identify growth opportunities, and inform product roadmap decisions.
• Shape brighthush’s global partnership strategy by translating market insights into actionable plans that expand our reach and deepen market penetration.

Key Responsibilities

• Carrier & Partner Relationship Ownership
  • Act as the primary relationship steward for existing and prospective carrier partners, serving as a trusted advisor and strategic liaison.
  • Deeply understand partner needs, challenges, and integration requirements, translating them into actionable insights for product, underwriting, engineering, and operations teams.
  • Drive partner satisfaction and nurture long‑term engagement, identifying upsell and expansion opportunities that align with both partner and brighthush goals.
• Onboarding & Platform Adoption
  • Coordinate end‑to‑end onboarding of carrier partner teams across underwriting, actuarial, distribution, and operational functions.
  • Lead comprehensive training sessions on the brighthush platform, showcasing capabilities, workflow processes, and best practices.
  • Develop, maintain, and continuously improve enablement materials, training documentation, and partner resources.
• Cross‑Functional Coordination
  • Partner with underwriting, engineering, actuarial, distribution, support, and compliance teams to prioritize issues, support feature development, and ensure seamless integration.
  • Coordinate platform releases, enhancements, and support escalations, keeping all stakeholders informed and aligned.
  • Facilitate communication and integration activities with external brokers and technology partners.
• Project & Execution Support
  • Manage meeting schedules, workstream alignment, and milestone tracking for carrier onboarding and expansion projects.
  • Provide data, reporting, and analytics support for carrier performance, program metrics, and capacity planning.
  • Assist in readiness assessments for new product launches and international expansion initiatives.
• Strategic Impact & Growth
  • Collect and deliver feedback to product and engineering teams on platform improvements and market needs.
  • Support long‑term capacity and operational readiness strategies for carrier relationships.
  • Contribute to the development of brighthush’s global partnership strategy and market positioning.

Global & Australian Market Knowledge

As a key player in our international expansion, you will be expected to bring deep knowledge of global insurance markets, with a particular focus on the Australian market. Understanding regulatory frameworks, distribution channels, and product nuances across jurisdictions is essential to translating local requirements into clear, actionable inputs for our teams.

Essential Qualifications

• Minimum 5 years of experience in the insurance industry, preferably in cyber, specialty, or commercial P&C.
• Proven track record in relationship‑driven, customer‑facing roles, managing complex stakeholder ecosystems.
• Experience working with underwriting, distribution, broker relations, or carrier program operations.
• Strong communication, stakeholder management, problem‑solving, and organizational skills.
• Ability to thrive in a fast‑moving, dynamic environment with competing priorities.
• Professionalism, business judgment, and an executive‑level presence.
• Global insurance experience with exposure to multiple markets or jurisdictions, and an understanding of regulatory, distribution, and product differences.
• Australian insurance market experience, preferably in commercial and specialty lines.
• Working knowledge of Australian broker distribution, licensing, and regulatory environment.
• Ability to translate local market and regulatory requirements into clear inputs for product, underwriting, and engineering teams.

Preferred Qualifications

• Australian cyber insurance experience (underwriting, product, broking, claims, or program management).
• Digital distribution experience.
• Experience in customer success, program management, or carrier relationship management.
• Exposure to InsurTech, digital underwriting, technology platforms, or automation workflows.
• Background in cyber underwriting or digital production underwriting.
• Ability to interface across technical and non‑technical audiences.

Education

Bachelor’s degree in Business, Finance, Risk Management, or a related field.

Working Hours & Location

• Remote role – based in the United States.
• Preferred working hours: U.S. West Coast (Pacific Time).
• Occasional availability during Australian business hours for partner meetings.

Compensation & Benefits

brighthush offers a competitive total compensation package, including:

• Base salary range: $140,000 – $170,000 (commensurate with experience and location).
• Annual performance bonuses and equity participation.
• Comprehensive health benefits (medical, dental, vision).
• 401(k) plan with employer matching.
• Flexible paid time off (PTO) and holiday schedule.
• Professional development stipend and access to industry conferences.
• Wellness programs, mental health resources, and employee assistance program.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the impact you create. As a Senior Customer Success & Carrier Relationship Manager, you will:

• Lead cross‑functional initiatives that influence product roadmap and market strategy.
• Mentor junior team members and share best practices across the organization.
• Participate in global strategy sessions, shaping the future of cyber insurance.
• Access continuous learning resources, including certifications in underwriting, data analytics, and project management.
• Move into senior leadership roles such as Director of Partnerships, Head of Customer Success, or VP of Global Operations.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and accountability. Our remote‑first environment is supported by robust communication tools, regular virtual town halls, and a commitment to transparency. We celebrate achievements, encourage experimentation, and reward results. Diversity, equity, and inclusion are not just buzzwords – they’re embedded in our hiring practices, team dynamics, and community outreach.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasional lifting of up to 15 pounds.
• Reasonable accommodations available for individuals with disabilities.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability, veteran status, or any other legally protected characteristic.

Ready to Join brighthush?

If you’re a strategic, customer‑centric professional with a passion for cyber insurance and a knack for building lasting partner relationships, we want to hear from you. Bring your expertise, your curiosity, and your drive to a company that’s shaping the future of InsurTech. Apply today and help us empower businesses worldwide to navigate the evolving cyber risk landscape with confidence.