Senior Federal Customer Success Manager – Driving Mission‑Critical Cybersecurity Outcomes for U.S. Government Agencies at brighthush

About brighthush

brighthush is a trailblazing cybersecurity platform that turns complex digital footprints—across physical, virtual, and cloud environments—into crystal‑clear, actionable intelligence. Built on open‑source foundations and powered by cutting‑edge artificial intelligence, our solutions empower defenders to detect advanced threats, investigate incidents, and close cases faster than ever before. From global commerce leaders to national defense agencies, brighthush quietly and relentlessly safeguards the most sensitive networks, ensuring resilience and trust in an increasingly hostile cyber world.

Our mission is simple yet profound: make elite network defense accessible to every organization that relies on secure, resilient infrastructure. Whether you’re a nimble startup or a large federal agency, brighthush equips you to illuminate blind spots, stay ahead of evolving threats, and achieve measurable security outcomes.

Why This Role Matters

In today’s fast‑evolving cyber‑security landscape, federal agencies confront unique challenges—complex procurement cycles, stringent compliance mandates, and high‑stakes mission objectives. As a Senior Federal Customer Success Manager, you become the vital bridge between brighthush’s cutting‑edge technology and the people who safeguard our nation’s critical infrastructure. Your strategic guidance will shape how effectively agencies defend against cyber‑attacks, protect sensitive data, and maintain public trust.

Key Responsibilities

• Own Customer Success and Retention – Serve as the primary post‑sales account owner for a portfolio of U.S. Federal customers, crafting and executing success strategies that drive measurable mission outcomes, long‑term retention, and account growth.
• Build Strategic Government Relationships – Establish trusted relationships with agency leadership, executive sponsors, security operations teams, and mission stakeholders. Align brighthush’s solutions with their cybersecurity priorities and organizational goals.
• Demonstrate and Validate Customer Value – Create Mutual Success Plans, set measurable success criteria, and showcase realized value through Executive Business Reviews (EBRs) and ongoing engagement with government stakeholders.
• Drive Renewals and Identify Growth Opportunities – Proactively manage renewal readiness, navigate federal procurement and funding considerations, and partner with Federal Sales and channel partners to uncover expansion opportunities.
• Anticipate and Mitigate Customer Risk – Use customer health metrics, adoption signals, stakeholder engagement, and contract timelines to identify risks early and execute plans that protect customer relationships and revenue.
• Lead Cross‑Functional Account Strategy – Partner with Technical Account Managers, Professional Services, Support, Federal Sales, and Product teams to deliver a coordinated customer experience with clear ownership throughout the customer lifecycle.
• Turn Customer Insights into Action – Represent the voice of federal customers internally, translating mission requirements, security priorities, and emerging needs into actionable recommendations that improve customer outcomes.
• Drive Operational Excellence – Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while leveraging customer success platforms, data, and AI‑enabled tools to improve efficiency and effectiveness.

What You’ll Bring

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer‑facing role within enterprise SaaS, cybersecurity, or complex technology environments.
• Proven experience supporting U.S. Federal customers, including civilian agencies, Department of Defense (DoD), or Intelligence Community organizations, with a deep understanding of government customer environments.
• Demonstrated success managing complex customer relationships, driving retention, and identifying opportunities for account growth.
• In‑depth knowledge of federal procurement processes, contract vehicles, funding cycles, and the role of government contracting and channel partners.
• Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage technical stakeholders, agency leadership, and executive decision‑makers.
• Experience developing customer success plans, leading Executive Business Reviews, and using customer health, adoption, and engagement data to drive account strategy.
• Strong communication, relationship‑building, and cross‑functional collaboration skills, with the judgment to navigate complex stakeholder environments, manage competing priorities, and drive results.
• Proficiency with CRM and customer success platforms, with an interest in using data, automation, and AI to improve customer outcomes and operational efficiency.
• Bachelor’s degree in a relevant field or equivalent practical work experience.

Essential Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans that align with both customer and company goals.
• Stakeholder Management – Skilled at building rapport with senior leaders, technical teams, and procurement officials across multiple agencies.
• Data‑Driven Decision Making – Comfortable analyzing metrics, deriving insights, and presenting findings to executive audiences.
• Project Management – Proven track record of managing multiple initiatives simultaneously while meeting deadlines and quality standards.
• Adaptability – Thrive in a fast‑moving environment where priorities shift quickly and new challenges arise daily.
• Communication Excellence – Exceptional written and verbal communication skills, with the ability to tailor messaging for diverse audiences.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Federal Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success – Federal or Vice President of Government Partnerships.
• Gain exposure to cross‑functional teams, including Product, Engineering, and Sales, providing a holistic view of the business.
• Participate in industry conferences, workshops, and training programs to stay ahead of emerging cyber‑security trends.
• Contribute to the development of new customer success frameworks and best practices that shape the future of government‑focused cybersecurity.

Company Culture & Work Environment

brighthush is built on a foundation of collaboration, inclusivity, and continuous learning. Our culture is defined by:

• Geographically Distributed Teams – Work from anywhere in the United States while staying connected through virtual collaboration tools.
• Low‑Ego, High‑Impact Environment – Your ideas matter. We celebrate curiosity, neurodiversity, and the relentless pursuit of results.
• Inclusive Leadership – Diverse perspectives are valued, and every team member has a voice in shaping our direction.
• Work‑Life Balance – Flexible schedules, generous paid time off, and a focus on mental and physical well‑being.
• Community Engagement – Opportunities to mentor, volunteer, and contribute to open‑source projects that benefit the broader cybersecurity ecosystem.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary – $105,000 – $180,000 per year, commensurate with experience and location.
• Performance Bonus – Up to 20% of base salary based on individual and company performance.
• Equity – Stock options that vest over a four‑year period, aligning your success with the company’s growth.
• Benefits – Comprehensive health, dental, vision, and life insurance; 401(k) with company match; generous paid time off; and wellness programs.
• Professional Development – Reimbursement for certifications, conferences, and training courses.
• Remote Work Flexibility – Fully remote role with the option to work from any U.S. location.

How to Apply

Ready to make a difference in the federal cybersecurity landscape? Join brighthush and help protect the nation’s most sensitive networks. Submit your application through our careers portal or email your resume and cover letter to [email protected]. We look forward to learning how your expertise can help us drive mission‑critical outcomes for our federal partners.

About brighthush

brighthush is a cybersecurity company that defends networks by transforming digital footprints into actionable insights. Our platform is trusted by organizations worldwide to detect, investigate, and respond to advanced threats with unprecedented clarity and precision. Join us and be part of a team that is redefining the future of network defense.