Senior Customer Success Consultant – GIS & ArcGIS Technical Communications Lead – Remote UK (12‑Month Fixed Term) – Championing Adoption, Storytelling, and Customer Advocacy for a Premier Geospatial Platform

About brighthush

brighthush stands at the forefront of the geospatial technology revolution, turning raw location data into powerful stories that drive smarter cities, resilient infrastructure, and sustainable communities worldwide. With a portfolio that spans cutting‑edge ArcGIS solutions, real‑time analytics, and AI‑driven mapping, we empower governments, businesses, NGOs, and research institutions to unlock the full potential of spatial intelligence. Our culture is built on curiosity, collaboration, and a relentless commitment to making a tangible impact on the world.

Why This Role Matters

As a Senior Customer Success Consultant – GIS & ArcGIS Technical Communications Lead, you will be the linchpin between our advanced ArcGIS platform and the customers who rely on it to solve complex, real‑world challenges. Your blend of technical expertise, storytelling mastery, and passion for customer advocacy will shape how our clients perceive, adopt, and thrive with brighthush’s solutions. This is a unique opportunity to influence product adoption, drive customer satisfaction, and contribute to the broader geospatial ecosystem.

Impact You’ll Create

• Amplify the value of ArcGIS through compelling narratives that resonate with both technical experts and business leaders. • Accelerate customer adoption by translating complex features into clear, actionable insights. • Champion customer success stories that inspire new users and deepen existing relationships. • Drive measurable growth in user engagement, feature utilization, and renewal rates. • Foster a community of practice where customers learn from each other and from brighthush experts.

Key Responsibilities

• Content Creation & Distribution: Produce high‑impact technical content—including blogs, whitepapers, case studies, webinars, podcasts, and product announcements—that demystifies ArcGIS capabilities for diverse audiences.
• Live Presentations & Events: Design and deliver engaging presentations at industry conferences, customer events, partner summits, and internal training sessions, showcasing new features, best practices, and success stories.
• Product Evangelism: Act as the primary voice for new ArcGIS releases, updates, and feature rollouts, translating intricate technical details into clear, actionable insights for clients and internal stakeholders.
• Cross‑Functional Collaboration: Partner with Marketing, Product Management, Engineering, Customer Support, and Sales to align messaging, refine positioning, and ensure consistency across all touchpoints.
• Project Ownership: Lead end‑to‑end communication initiatives—from ideation and content strategy to production, distribution, and performance analysis—using agile methodologies.
• Knowledge Sharing: Stay ahead of ArcGIS developments, industry trends, and emerging use cases, sharing insights through internal wikis, lunch‑and‑learn sessions, and mentorship.
• Mentorship & Team Development: Guide junior team members, including recent graduates, on content creation, presentation skills, and customer engagement tactics.
• Metrics & Analytics: Track and report on key performance indicators such as content reach, engagement rates, adoption metrics, and customer satisfaction scores.
• Customer Feedback Loop: Capture and synthesize customer feedback to inform product enhancements and content relevance.
• Community Building: Foster online forums, user groups, and social media communities where customers can share insights and best practices.

Essential Qualifications

• Proven experience working with ArcGIS (desktop, server, online, or field) and a deep understanding of its core capabilities and real‑world applications.
• Exceptional written and verbal communication skills, with the ability to translate technical jargon into clear, compelling narratives.
• Comfortable delivering live presentations to diverse audiences, ranging from technical experts to executive leaders.
• Track record of creating technical content—blogs, webinars, whitepapers, or similar—that has driven engagement and adoption.
• Strong organisational skills, capable of juggling multiple projects, deadlines, and stakeholder expectations independently.
• Collaborative mindset, adept at building relationships across cross‑functional teams and resolving challenges proactively.
• Understanding of how GIS technology delivers tangible business value—e.g., cost savings, risk mitigation, operational efficiency.
• Right to work in the United Kingdom; visa sponsorship is not available for this role.
• Proficiency with content management systems, analytics dashboards, and basic HTML/CSS for content formatting.

Preferred Qualifications

• Academic background in GIS, Geography, Computer Science, or a related discipline.
• Experience in a customer‑facing role within a technology or SaaS environment.
• Knowledge of additional GIS platforms (e.g., QGIS, ArcGIS Pro) and data formats (e.g., GeoJSON, shapefiles).
• Familiarity with cloud services (AWS, Azure, GCP) and their integration with GIS solutions.
• Experience with marketing automation tools, content management systems, and analytics dashboards.
• Experience in creating and managing a community of practice or user group.
• Fluency in a second language is a plus, given our global customer base.

Core Skills & Competencies

• Technical Proficiency: Deep familiarity with ArcGIS architecture, APIs, and data pipelines.
• Storytelling & Content Strategy: Ability to craft narratives that resonate across technical and business audiences.
• Presentation & Public Speaking: Confidence and charisma in front of large groups, with a knack for simplifying complex concepts.
• Project Management: Agile mindset, prioritisation, and meticulous attention to detail.
• Customer‑Centricity: Empathy for client pain points and a passion for delivering value.
• Collaboration & Influence: Skilled at building consensus and driving cross‑team initiatives.
• Continuous Learning: Curiosity to stay current with emerging GIS trends, tools, and best practices.
• Data‑Driven Decision Making: Ability to analyse metrics and translate insights into action.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Customer Success Consultant, you will:

• Participate in a structured onboarding program that covers ArcGIS fundamentals, customer success frameworks, and internal processes.
• Access a curated learning library, including courses on GIS analytics, cloud integration, advanced ArcGIS features, and storytelling techniques.
• Engage in mentorship programs with senior product managers, engineers, and industry experts.
• Take ownership of high‑visibility projects that can lead to future leadership roles in product marketing, customer success, or technical evangelism.
• Attend industry conferences and workshops, with support for travel and registration costs.
• Contribute to internal knowledge bases and become a recognised thought leader within brighthush.
• Explore lateral moves into product management, data science, or strategic partnerships based on your interests and performance.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and inclusivity. You will find:

• Remote flexibility with optional office hubs in Aylesbury, Cambridge, Edinburgh, or Belfast.
• A collaborative workspace that encourages knowledge sharing, open dialogue, and cross‑departmental projects.
• Regular “innovation sprints” where teams prototype new ideas and experiment with emerging technologies.
• Community‑focused initiatives, such as volunteer days, hackathons, and sustainability projects.
• Recognition programs that celebrate both individual achievements and team milestones.
• Inclusive hiring practices and a commitment to diversity, equity, and belonging.
• Access to a global network of experts, partners, and customers that expands your professional horizon.

Compensation & Benefits

We offer a competitive package that reflects your expertise and the value you bring to brighthush:

• Base salary starting at £35,000 per annum, commensurate with experience.
• Generous annual bonus scheme (approximately 20% of base salary).
• 6% company pension contribution.
• Private healthcare and a comprehensive cash plan.
• Monthly gym/wellbeing stipend to support your health and work‑life balance.
• Enhanced family‑friendly policies, including flexible working hours and parental leave.
• Paid volunteering opportunities and a Cycle to Work scheme.
• Ongoing support for continual learning, certifications, and professional development.
• Access to a global benefits portal with travel insurance, tech allowances, and more.

How to Apply

If you are ready to join a forward‑thinking team that values technical excellence, customer advocacy, and a culture of continuous improvement, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and your salary expectations through the application portal below.

brighthush is an equal opportunities employer and welcomes applications from individuals of all backgrounds and experiences.