Job Title: Seasoned Remote Customer Support Specialist – Flexible Hours, Unlimited Commission, Champion of Sports & Leisure Awards – Join the brighthush Winning Team

Introduction

Are you passionate about sports, eager to help people celebrate their achievements, and looking for a role that rewards your ambition with unlimited earning potential? brighthush, a pioneer in the sports, leisure, and lifestyle awards industry, is inviting driven individuals to join our remote customer support team. With over 40 years of experience delivering trophies, medals, and commemorative items across the United Kingdom, we blend cutting‑edge technology with a personal touch to create a “local shop” experience powered by national expertise.

About brighthush

Founded in the early 1980s, brighthush has grown from a small family‑run business into the leading online destination for clubs, leagues, schools, and corporate teams seeking award solutions that combine style, durability, and affordability. Our robust e‑commerce platform, backed by a dedicated customer champion network, ensures that every client receives the same level of care and support, no matter where they are located.

We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our award portfolio spans everything from classic silver trophies to modern, customizable medals, all crafted with the highest standards of workmanship. By staying ahead of industry trends and listening closely to our clients, we continue to set the benchmark for excellence in the awards sector.

Why Join brighthush?

As a Remote Customer Support Specialist, you will be the face of brighthush, shaping the experience of thousands of customers who rely on us to celebrate their achievements. This role offers:

• Unlimited earning potential through a commission‑only structure that rewards your effort and results.
• Flexibility to work from home during your spare time, allowing you to balance professional growth with personal commitments.
• A supportive, growth‑oriented culture that values initiative, creativity, and a passion for sports and leisure.
• Comprehensive training and ongoing support from seasoned experts who will equip you with the tools to succeed.
• A chance to be part of a dynamic, high‑energy team that celebrates every win, both big and small.

Key Responsibilities

Your day‑to‑day tasks will revolve around driving customer engagement, nurturing leads, and ensuring a seamless journey from inquiry to sale. You will:

• Generate and qualify leads by identifying potential customers across the Hampshire region using digital tools and proactive outreach.
• Manage your territory by mapping key clubs, schools, and corporate partners to build a robust pipeline.
• Guide prospects through the buying process from initial contact to post‑purchase follow‑up, ensuring a smooth and satisfying experience.
• Advocate the brighthush brand on the ground, gathering feedback, spotting trends, and relaying insights to the central team.
• Achieve and exceed targets by leveraging data and analytics to refine strategies and drive results.
• Deliver value‑driven service by upholding brighthush’s core values of integrity, excellence, and customer focus in every interaction.

Essential Qualifications

We’re looking for individuals who bring a blend of enthusiasm, technical aptitude, and a customer‑first mindset. The following qualifications are mandatory:

• Reliable home office setup – stable internet, a dedicated computer, a telephone, and a quiet workspace.
• Excellent communication skills – clear verbal and written communication in English.
• Tech savviness – comfortable navigating web‑based CRM systems, email platforms, and basic data entry.
• Organised and disciplined – ability to manage time effectively, prioritize tasks, and maintain meticulous records.
• People‑centric mindset – genuine interest in sports, leisure, or related pastimes, coupled with a passion for helping others celebrate their achievements.

Preferred Qualifications

While not mandatory, the following attributes will give you a competitive edge:

• Previous experience in a sales or customer support role, especially within the sports or retail sectors.
• Familiarity with commission‑based compensation structures and a proven track record of exceeding sales targets.
• Knowledge of local sports clubs, leagues, and corporate teams in Hampshire.
• Proficiency in additional languages spoken in the region.
• Experience using cloud‑based software and remote collaboration tools.

Skills & Competencies

Success at brighthush requires a blend of hard and soft skills. Key competencies include:

• Customer‑centric mindset – ability to anticipate needs and deliver solutions that exceed expectations.
• Problem‑solving – quick thinking to resolve issues and turn challenges into opportunities.
• Adaptability – comfortable working in a fast‑moving environment with evolving priorities.
• Data‑driven decision making – comfortable interpreting sales metrics and using insights to refine tactics.
• Team collaboration – willingness to share best practices and support colleagues across remote teams.

Career Growth & Learning

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Sales or Account Manager role, overseeing larger territories and more complex client relationships.
• Transition into a Product Specialist or Marketing Coordinator position, leveraging your deep knowledge of our award portfolio.
• Participate in leadership development programs that equip you with strategic thinking, negotiation, and team‑management skills.
• Access a wealth of learning resources, including webinars, industry conferences, and mentorship from senior leaders.
• Earn recognition through our annual awards program, celebrating both individual and team achievements.

Work Environment & Culture

brighthush thrives on a culture that values innovation, collaboration, and a shared passion for celebrating success. Even though you’ll be working remotely, you’ll experience:

• Regular virtual team meetings and social events to foster connection and camaraderie.
• A transparent communication style that keeps you informed about company goals and your impact.
• Recognition programs that celebrate milestones, both personal and professional.
• Access to a digital resource hub that includes training modules, product knowledge, and best‑practice guides.
• Opportunities to contribute to company‑wide initiatives, such as sustainability projects and community outreach.

Compensation & Benefits

The role is commission‑only, offering a highly attractive earning potential that scales with your performance. In addition to the base commission structure, you will enjoy:

• Uncapped earnings – no ceiling on your income – the more you sell, the more you earn.
• Retention bonuses – additional incentives for maintaining long‑term client relationships.
• Flexible working hours – work when it suits you, as long as you meet your targets.
• Full training & support – comprehensive onboarding and ongoing coaching to help you thrive.
• Performance‑based bonuses – additional rewards after six months of proven success.
• Health & wellness resources – access to mental health support and wellness programs.
• Digital tools and software licenses to support your remote work environment.

How to Apply

Ready to take your career to the next level? Join a dynamic team that rewards hard work and celebrates success, and help shape the future of sports and leisure awards. Click the link below to submit your application and start your journey with brighthush today.

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