Senior Customer Success Consultant – Retention & Renewal Specialist for Dental SaaS – Driving Growth, Advocacy, and Long‑Term Partnerships at brighthush

About brighthush

brighthush is the leading force in dental technology across Brazil, empowering more than 17,000 clinics and private practices with a cloud‑based ecosystem that transforms patient care, streamlines operations, and unlocks new revenue streams. With a reach that touches over 40 million lives, brighthush is redefining the dental experience through data‑driven insights, seamless integrations, and a customer‑centric philosophy that places the success of our partners at the heart of everything we do.

As a global player in the dental ecosystem, brighthush is committed to continuous innovation, uncompromising quality, and inclusive growth. We celebrate diversity, foster a culture of lifelong learning, and create an environment where every team member can thrive, contribute, and grow.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is reshaping dental care across Brazil and beyond. Your work will directly influence the success of thousands of clinics, the satisfaction of millions of patients, and the trajectory of a company that values innovation, diversity, and customer success above all. If you thrive on solving complex problems, enjoy building lasting relationships, and want to make a tangible impact in a fast‑evolving industry, brighthush is the place for you.

Role Overview

We are looking for a dynamic, results‑oriented Senior Customer Success Consultant – Retention & Renewal Specialist to become the guardian of our client relationships during the critical renewal period. In this pivotal role, you will ensure that our partners continue to derive maximum value from brighthush’s platform while driving revenue growth and fostering customer advocacy.

Key Responsibilities

• Renewal Negotiation Leadership – Initiate proactive conversations with clients before the end of their promotional period, guiding discussions toward a successful renewal, preferably on an annual plan.
• Retention Strategy Execution – Identify at‑risk accounts, engage in consultative dialogue, and close renewals even when clients express uncertainty or intent to leave.
• Objection Handling & Value Reinforcement – Counter price, competitor, and low‑usage objections using brighthush’s proven playbook and tailored value propositions.
• CRM Mastery – Log every interaction, outcome, and exit reason in the CRM with precision, ensuring data integrity and actionable insights for the leadership team.
• Cadence Management – Adhere to the agreed contact cadence and response times, coordinating closely with Sales, Finance, and Support to remove renewal blockers.
• Feedback Loop Creation – Capture client insights and propose enhancements to scripts, offers, and processes, feeding back into the continuous improvement cycle.
• Cross‑Functional Collaboration – Work hand‑in‑hand with Finance and Support to resolve billing or technical issues that could impede renewal.
• Performance Analysis – Review renewal metrics, churn rates, and customer health scores to identify trends and recommend strategic actions.
• Advocacy Development – Identify satisfied customers for case studies, testimonials, and referral programs that amplify brand credibility.

Essential Qualifications

• Proven experience in customer retention, renewal, or inside sales with a track record of meeting or exceeding monthly targets.
• Strong negotiation skills over WhatsApp, phone, and audio calls, with the ability to turn a “no” into a “yes.”
• Hands‑on experience with CRM platforms (e.g., brighthush, brighthush) or equivalent customer‑service tools.
• Exceptional organizational discipline to manage a portfolio of accounts and maintain a zero‑backlog pipeline.
• Comfortable operating in a fast‑paced, high‑volume environment with monthly performance metrics.
• Fluency in Portuguese; proficiency in English is a must for cross‑regional collaboration.

Preferred Qualifications

• Background in SaaS or recurring revenue services, especially within high‑volume, low‑ticket‑value models.
• Familiarity with variable‑pay compensation structures.
• Experience in the dental or broader health sector, understanding the unique challenges and regulatory landscape.
• Experience with data‑driven decision making and advanced analytics tools.
• Prior exposure to a remote‑first or hybrid work environment.

Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for client pain points and a passion for delivering tangible outcomes.
• Strategic Thinking – Ability to anticipate renewal risks and craft proactive solutions.
• Data‑Driven Decision Making – Leverage CRM analytics to inform strategy and measure success.
• Communication Excellence – Clear, concise, and persuasive communication across multiple channels.
• Resilience & Adaptability – Thrive under pressure, pivot quickly, and maintain composure during high‑stakes negotiations.
• Team Collaboration – Work seamlessly with Sales, Finance, Support, and Product teams to deliver a unified customer experience.
• Continuous Learning – Stay updated on industry trends, new product features, and best practices in customer success.

Career Growth & Learning

At brighthush, your professional journey is as important as the impact you create for our clients. We offer:

• Structured mentorship programs with senior leaders in Sales, Product, and Customer Success.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of dental technology and customer experience.
• Clear promotion pathways from Customer Success Consultant to Senior Consultant, Team Lead, and beyond.
• Regular performance reviews with actionable feedback and development plans.
• Opportunities to lead cross‑functional projects, such as product roadmap input or customer advocacy initiatives.

Work Environment & Culture

brighthush is a vibrant, inclusive, and collaborative workplace. We celebrate diversity, encourage open dialogue, and empower every team member to bring their authentic self to work. Our culture is built on:

• Transparency – Open communication channels across all levels.
• Innovation – A culture that rewards experimentation and learning from failure.
• Community – Regular team events, volunteer initiatives, and cross‑departmental projects.
• Flexibility – Remote‑first policy with robust support for home‑office setups.
• Well‑being – Comprehensive health plans, mental health support, and wellness programs.
• Recognition – Celebrating wins, both big and small, through shout‑outs, awards, and milestone celebrations.

Compensation & Benefits

We believe in rewarding performance while supporting well‑being. Your compensation package includes:

• Base Salary – Competitive market rate for your experience and role.
• Variable Pay – Performance‑based incentives tied to renewal targets and customer satisfaction metrics.
• Health & Wellness – Comprehensive health plan (brighthush), mental health support (brighthush), and gym membership (brighthush) with optional family coverage.
• Pet Care – Guapeco pet health plan for your furry companions.
• Learning & Development – Free English courses, technical workshops, and access to online learning platforms.
• Work‑From‑Home Support – Monthly stipend for home‑office equipment and a fully equipped laptop and monitor delivered to your doorstep.
• Additional Perks – Meal vouchers (R$1,000), Ifood card, coworking daily allowance, extended parental leave, birthday day off, and a baby kit for new parents.
• Inclusive Policies – Equal opportunity employment, anti‑discrimination policies, and a commitment to building a diverse workforce across Brazil.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and want to shape the future of dental technology, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.

Closing

Join brighthush and become part of a mission‑driven organization that is transforming dental care across Brazil. Your expertise will directly influence the success of thousands of clinics, the satisfaction of millions of patients, and the growth trajectory of a company that values innovation, diversity, and customer success above all.

Ready to make a lasting impact? Apply now and help us lead the next wave of dental technology.