Senior Customer Success Coordinator – Adoption & Onboarding Specialist – AI‑Powered SaaS Platform – Remote, Growth‑Focused, Customer‑Centric

About brighthush

brighthush is a trailblazing SaaS company that empowers sales, marketing, and customer success teams to unlock their full potential. With a mission to transform the way businesses engage with their customers, brighthush delivers a cutting‑edge revenue enablement platform that blends AI‑driven insights, seamless collaboration tools, and real‑time analytics. Our rapid growth and relentless focus on innovation have positioned us as a leader in the information technology sector, and we’re now looking for passionate, customer‑centric professionals to join our expanding team.

Why Join brighthush?

At brighthush, you’ll experience a culture that celebrates curiosity, embraces experimentation, and rewards results. We believe in giving our people the freedom to own projects, the resources to learn new skills, and the support to grow into leadership roles. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas matter and your impact is tangible.

• Collaborative, high‑energy work environment with a global team of experts.
• Commitment to continuous learning through internal workshops, mentorship, and access to industry conferences.
• Flexible remote work model with a focus on work‑life balance.
• Competitive compensation package, equity opportunities, and comprehensive benefits.
• Inclusive, diverse, and supportive workplace that values every voice.

Position Overview

As a Senior Customer Success Coordinator – Adoption & Onboarding Specialist, you will be the linchpin in ensuring our customers achieve rapid, sustainable success with brighthush’s platform. You will partner closely with the Customer Success, Product, and Engineering teams to guide new users through the adoption journey, configure platform features, and resolve any technical or functional requests. Your proactive, solution‑oriented mindset will help us reduce churn, increase upsell opportunities, and build long‑term customer loyalty.

Key Responsibilities

• Customer Onboarding & Adoption: Lead the end‑to‑end onboarding process for new clients, ensuring they understand and leverage the full suite of platform capabilities.
• Feature Configuration & Customization: Work with customers to configure settings, create custom workflows, and integrate third‑party tools such as Google Workspace, Slack, Salesforce, and ChurnZero.
• Request Management: Serve as the first point of contact for customer inquiries, triage tickets, and coordinate resolution across cross‑functional teams.
• Data Analysis & Reporting: Monitor adoption metrics, generate regular reports, and provide actionable insights to both customers and internal stakeholders.
• Process Improvement: Identify bottlenecks in the adoption workflow, propose enhancements, and collaborate with Product to refine onboarding flows.
• Customer Advocacy: Build strong relationships with key stakeholders, gather feedback, and champion customer needs within the organization.
• Knowledge Base & Training Materials: Contribute to the creation and maintenance of onboarding guides, video tutorials, and FAQ sections.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Engineering to align on customer success strategies and product roadmap.
• Upsell & Expansion Support: Identify opportunities for upsell and expansion, and collaborate with the Account Management team to close deals.
• Continuous Learning: Stay up‑to‑date with industry trends, new product features, and best practices in customer success and SaaS adoption.

Essential Qualifications

• 1–2+ years of professional experience in customer service, customer success, or account management.
• Strong technical aptitude with a proven ability to learn new software quickly.
• Exceptional written and verbal communication skills in English.
• Experience with Google Workspace, Slack, Salesforce, and ChurnZero is highly desirable.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Proactive problem‑solving mindset and a customer‑first attitude.

Preferred Qualifications

• Background in SaaS or technology sales/implementation.
• Experience with data analytics tools and reporting dashboards.
• Knowledge of CRM best practices and customer lifecycle management.
• Fluency in Spanish (preferred for local market support).
• Previous remote work experience with a distributed team.

Skills & Competencies

• Technical Proficiency: Comfortable navigating cloud platforms, APIs, and integration workflows.
• Communication: Clear, concise, and persuasive in both written and spoken English.
• Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable improvements.
• Collaboration: Works seamlessly with cross‑functional teams, including Product, Engineering, Sales, and Marketing.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Customer Success Coordinator, you will have the chance to:

• Progress into senior Customer Success roles such as Customer Success Manager or Director.
• Take on product ownership responsibilities, influencing roadmap decisions.
• Lead cross‑functional initiatives, such as launching new adoption programs or expanding into new markets.
• Participate in leadership training, mentorship programs, and industry conferences.
• Earn certifications in Salesforce, Google Workspace, or other relevant technologies.
• Attend internal hackathons and innovation sprints to shape the future of our platform.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere, but we also value in‑person collaboration. We host quarterly virtual town halls, monthly hackathons, and annual retreats to keep our team connected and energized. Diversity and inclusion are core to our identity; we celebrate different perspectives and encourage open dialogue.

We foster a culture of psychological safety where ideas can be challenged, feedback is constructive, and learning from failure is celebrated. Our teams are empowered to experiment with new onboarding techniques, test A/B variations on training materials, and iterate on customer journeys with real data.

Compensation & Benefits

While the exact salary range for this role is COP 65,000,000 – 95,000,000 per year, we also offer:

• Competitive base salary with performance‑based bonuses.
• Equity options to share in brighthush’s growth.
• Health, dental, and vision insurance for you and your family.
• Flexible paid time off and a generous parental leave policy.
• Annual stipend for home office equipment and high‑speed internet.
• Access to a global learning platform with courses on leadership, technology, and personal development.
• Wellness programs, including virtual fitness classes and mental health resources.
• Monthly team‑building activities and quarterly off‑site retreats.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to help customers thrive and shape the future of revenue enablement? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to this role at brighthush

Join brighthush Today

We’re looking for a dedicated, tech‑savvy, and customer‑obsessed professional who can drive adoption and build lasting relationships. If you’re eager to grow, innovate, and make a real impact, we want to hear from you. Bring your passion for customer success to brighthush and help us empower teams worldwide to achieve their revenue goals.