Senior Strategic Customer Success Manager – Accelerating Growth, Retention, and Scientific Discovery for Global Research Communities at brighthush

About brighthush

brighthush is a trailblazer in the scientific information technology arena, turning raw data into actionable knowledge that fuels research, education, and industry innovation worldwide. With a heritage rooted in rigorous scientific inquiry, we have evolved into a global powerhouse delivering advanced analytics platforms, intuitive knowledge repositories, and AI‑driven discovery tools. Our solutions empower scientists, educators, and industry leaders to push the boundaries of what’s possible.

Our mission is simple yet transformative: democratize access to high‑quality scientific data, enabling researchers to accelerate breakthroughs, educators to enrich curricula, and businesses to make evidence‑based decisions. We achieve this by combining cutting‑edge technology with a deep understanding of the scientific community’s unique challenges.

At brighthush, success is a collaborative journey. We nurture a culture of curiosity, integrity, and relentless pursuit of excellence. Diversity is not just a buzzword for us—it’s a strategic asset that fuels innovation. Continuous learning is embedded in our DNA, and we reward bold ideas with recognition, growth opportunities, and a supportive environment where every voice matters.

Why Join brighthush?

• Impactful Work: Your contributions will directly shape how scientists access, interpret, and act on critical data, influencing research outcomes across continents.
• Career Growth: We invest heavily in professional development—mentorship, targeted training, and clear pathways to leadership roles.
• Inclusive Culture: Our remote‑first model empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative community.
• Competitive Compensation: We offer a comprehensive package that includes a base salary, performance bonuses, and a suite of benefits designed to support your well‑being.
• Innovation Hub: Work alongside product, engineering, and data science teams that are constantly pushing the envelope of scientific technology.
• Global Reach: Engage with a diverse client base spanning academia, government, and industry, gaining exposure to a wide array of scientific domains.

Position Overview

As a Senior Strategic Customer Success Manager at brighthush, you will serve as the linchpin between our clients and our innovative solutions. You will champion client success, ensuring that each customer achieves their desired outcomes while fostering long‑term relationships that drive revenue growth. This role blends strategic thinking, sales acumen, and a passion for science and technology, making it ideal for professionals who thrive in dynamic, high‑impact environments.

Key Responsibilities

• Account Management & Growth: Own a portfolio of key accounts, cultivating deep relationships with stakeholders at all levels. Proactively identify upsell and cross‑sell opportunities that align with clients’ evolving needs.
• Client Onboarding & Adoption: Lead the end‑to‑end onboarding process, ensuring smooth implementation of brighthush solutions. Monitor adoption metrics and design targeted interventions to maximize value.
• Strategic Consulting: Serve as a trusted advisor, translating complex scientific data into actionable insights. Conduct regular business reviews, presenting performance dashboards and recommending enhancements.
• Sales & Revenue Management: Collaborate with the sales team to close renewal deals, negotiate contracts, and achieve or exceed quarterly revenue targets.
• Cross‑Functional Collaboration: Work closely with Product, Marketing, and Support teams to relay customer feedback, influence roadmap decisions, and ensure a seamless customer experience.
• Travel & Client Engagement: Travel as needed (up to 20% of the time) to meet clients, attend industry conferences, and represent brighthush at key events.
• Data‑Driven Decision Making: Leverage CRM data (Salesforce) and analytics tools to track KPIs, forecast trends, and report on account health.
• Thought Leadership: Represent brighthush in industry forums, webinars, and whitepapers, positioning the company as a thought leader in scientific data solutions.

Essential Qualifications

• Bachelor’s degree in Science, Business, Communications, or a related field.
• Minimum of 3 years of experience in a sales or customer success role within the technology or scientific sectors.
• Proven track record of exceeding sales or renewal targets.
• Strong proficiency with CRM platforms, preferably Salesforce, and experience with video conferencing tools such as Zoom or WebEx.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
• Self‑motivated, results‑driven, and comfortable working in a remote, high‑performance environment.
• Authorized to work in the United States without sponsorship.

Preferred Qualifications

• Experience in the scientific information technology industry or a related field.
• Background in data analytics, research, or scientific publishing.
• Knowledge of scientific data standards, metadata, and regulatory compliance.
• Advanced Salesforce certifications (e.g., Administrator, Advanced Administrator).
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Relationship Building: Strong interpersonal skills to build trust and rapport with clients and internal stakeholders.
• Analytical Acumen: Proficiency in interpreting data, identifying trends, and translating insights into actionable recommendations.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and ensuring deliverables are met.
• Adaptability: Comfortable navigating a fast‑paced, evolving industry and adjusting strategies accordingly.
• Customer‑Centric Mindset: Passion for delivering exceptional service and driving measurable outcomes for clients.

Career Growth & Development at brighthush

At brighthush, we view every role as a stepping stone toward greater impact. As a Customer Success Manager, you will have the opportunity to:

• Progress to senior leadership positions such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Lead cross‑functional projects that shape product strategy and influence the broader scientific community.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of knowledge sharing.
• Attend industry conferences, workshops, and webinars to stay ahead of emerging trends and technologies.
• Benefit from continuous learning initiatives, including access to online courses, certifications, and internal training modules.
• Contribute to internal innovation labs, where you can prototype new features and test cutting‑edge ideas.

Work Environment & Culture

brighthush operates as a fully remote organization, allowing you to work from anywhere in the United States. We provide:

• Flexible work hours that accommodate your personal and professional commitments.
• State‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Zoom) to keep you connected with teammates.
• A vibrant virtual community, with regular team‑building events, hackathons, and knowledge‑sharing sessions.
• Access to a comprehensive digital library of resources, including industry reports, whitepapers, and best‑practice guides.
• Monthly virtual coffee chats with senior leaders to share insights and company updates.
• Annual “Innovation Day” where teams pitch new ideas and receive feedback from the executive board.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for mid‑level Customer Success Managers.
• Performance‑based bonuses tied to individual and company goals.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend and reimbursement for relevant certifications.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual stipend for home office upgrades to ensure a productive remote workspace.
• Access to a global network of industry experts and thought leaders.

How to Apply

If you are passionate about science, technology, and delivering exceptional customer experiences, we would love to hear from you. Submit your application through the link below and join a team that is redefining the future of scientific information.

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Join brighthush – Where Science Meets Innovation

At brighthush, you’ll be part of a mission‑driven organization that values curiosity, collaboration, and continuous growth. Your work will help scientists worldwide unlock new insights, drive discovery, and transform industries. If you’re ready to make a tangible impact, we invite you to apply today and become a key player in our journey toward scientific excellence.