Senior Customer Success Data Analyst – Championing Insight‑Powered Growth, Elevating Customer Experience, and Driving Data‑Driven Strategies for Global HR & Compliance Solutions at brighthush

About brighthush

brighthush is a global pioneer in the legal, risk, compliance, and human‑resources technology arena. With a footprint that spans more than 50 countries, we empower organizations to streamline HR processes, fortify compliance frameworks, and elevate every touchpoint of the customer journey. Our intelligent, data‑rich platforms transform raw information into actionable insights, enabling clients to make faster, smarter decisions and deliver unparalleled value to their workforce. At brighthush, data is the heartbeat of customer success, and we are on a relentless mission to unlock the full potential of every workforce through transformative analytics and a culture of continuous improvement.

Why brighthush is the Place to Grow Your Career

As a fully remote, Mexico‑based role, you’ll enjoy the freedom to work from anywhere while collaborating with a vibrant, cross‑functional team that spans continents. Our culture is built on trust, transparency, and a shared commitment to excellence. Whether you’re a seasoned analyst or an emerging data enthusiast, brighthush offers mentorship, resources, and clear career pathways to help you thrive and make a measurable impact.

Role Overview

We are seeking a Senior Customer Success Data Analyst who will become a strategic partner to our Customer Success, Product, and Engineering teams. In this role, you will own the end‑to‑end analytics lifecycle—from data ingestion and quality assurance to storytelling and impact measurement—ensuring that every decision is backed by reliable, insightful data. Your work will directly influence product roadmap, pricing strategy, and customer retention initiatives, driving measurable growth for both our clients and brighthush.

What You’ll Achieve

• Turn complex data sets into clear, actionable insights that shape product decisions and customer success strategies.
• Build dashboards that become the single source of truth for executives, product managers, and customer success leaders.
• Lead cross‑functional initiatives that standardize data practices and embed a data‑driven mindset across the organization.
• Drive measurable improvements in customer satisfaction, retention, and revenue through data‑backed recommendations.

Your Day‑to‑Day

From morning data pulls to evening stakeholder presentations, your day will be a blend of technical rigor, creative storytelling, and collaborative problem‑solving. You’ll spend time cleaning and validating data, building visualizations, and translating findings into strategic actions. You’ll also mentor junior analysts, champion best practices, and stay ahead of industry trends to keep brighthush at the forefront of innovation.

Key Responsibilities

• Design, build, and maintain high‑impact dashboards and reports that track key performance indicators (KPIs) for customer usage, satisfaction, and retention across our product suite. These dashboards will be used by executives, product managers, and customer success leaders.
• Analyze usage data from platforms such as brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush to uncover trends, pain points, and upsell or cross‑sell opportunities. You will translate raw data into actionable insights that drive business decisions.
• Partner with Customer Success Managers to identify data gaps, propose new metrics, and develop actionable recommendations that improve the customer journey. You will act as a data advocate, ensuring that customer success initiatives are grounded in evidence.
• Execute ad‑hoc analyses to support strategic initiatives, including product launches, pricing experiments, and churn mitigation campaigns. Your analyses will inform the prioritization of features and the allocation of resources.
• Ensure data integrity by validating sources, performing quality checks, and documenting data lineage to maintain trust in our analytics. You will establish and enforce data governance best practices across the organization.
• Communicate insights to stakeholders through clear, concise visualizations and executive‑level presentations that drive decision‑making. You will translate complex findings into simple, compelling stories.
• Champion a data‑driven culture by training teammates on best practices in analysis, visualization, and storytelling. You will mentor junior analysts and foster a collaborative environment.
• Lead cross‑team initiatives such as the Customer Success Analytics Playbook, ensuring that data practices are standardized and scalable across the organization.
• Monitor industry trends in analytics, compliance technology, and customer success to keep brighthush at the forefront of innovation.

Essential Qualifications

• Minimum 3 years of experience in data analysis, reporting, or business intelligence roles.
• Proficiency in the brighthush Suite (brighthush, brighthush, brighthush) and advanced brighthush skills (pivot tables, VLOOKUP, INDEX/MATCH, Power Query, VBA).
• Hands‑on experience with brighthush and brighthush for virtual collaboration and data‑sharing sessions.
• Strong command of brighthush and brighthush data models, including extraction and transformation.
• Experience with at least two of the following BI tools: brighthush, brighthush, brighthush, brighthush.
• Excellent written and verbal communication skills in English; Spanish is a plus.
• Ability to work independently in a fully remote environment while maintaining high productivity and collaboration.
• Residing in Mexico (remote work within the country).

Preferred Qualifications

• Background in customer success or product management roles.
• Experience with brighthush and data querying in cloud platforms (brighthush, brighthush, brighthush).
• Knowledge of brighthush or brighthush for advanced analytics and automation.
• Familiarity with Agile methodologies and cross‑functional sprint planning.
• Previous work in the legal, risk, or compliance technology space.
• Certifications in brighthush, brighthush, or similar BI tools.

Skills & Competencies

• Analytical Thinking – Ability to dissect complex datasets and translate findings into clear, actionable insights.
• Storytelling with Data – Craft compelling narratives that resonate with both technical and non‑technical audiences.
• Problem‑Solving – Identify root causes of customer issues and propose data‑driven solutions.
• Collaboration – Work effectively with cross‑functional teams, including engineering, product, and sales.
• Attention to Detail – Maintain data accuracy and consistency across multiple reporting platforms.
• Time Management – Prioritize multiple projects and meet tight deadlines in a fast‑paced environment.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.
• Technical Proficiency – Comfortable with brighthush, brighthush, and cloud data warehouses.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Monthly learning sessions on emerging analytics tools, industry trends, and best practices.
• Mentorship from senior data scientists and product leaders.
• Opportunities to lead cross‑team initiatives, such as the Customer Success Analytics Playbook.
• Clear promotion pathways from Analyst to Senior Analyst, Lead Analyst, and eventually to Director of Customer Success Analytics.
• Support for external certifications (brighthush, brighthush, etc.) and conference attendance.
• Access to an internal knowledge base and community of practice for continuous learning.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible working hours that accommodate your personal and professional life.
• Weekly virtual coffee chats and monthly town‑hall meetings to keep everyone connected.
• A culture of continuous feedback and recognition, with quarterly performance reviews and spot bonuses.
• Access to a digital wellness program, including mental health resources and virtual fitness classes.
• Annual virtual retreats that bring the brighthush family together for team building and strategy sessions.
• Inclusive, diverse, and collaborative environment where every voice is heard.

Compensation & Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company goals.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible paid time off and a generous holiday schedule.
• Professional development budget and support for certifications.
• Equity or profit‑sharing options to align your success with the company’s growth.

Ready to Join brighthush?

If you’re passionate about turning data into a strategic advantage, thrive in a fast‑paced, remote environment, and want to make a tangible impact on customer success and product innovation, we want to hear from you. Bring your analytical expertise, storytelling flair, and collaborative spirit to brighthush, and help us shape the future of compliance and HR technology.

Apply now and become a key driver of insight‑powered growth at brighthush.