Senior Customer Success Data Analyst – Data‑Driven Growth Champion, Customer Health Strategist, and Analytics‑Powered Retention & Upsell Leader at brighthush

About brighthush

brighthush is a global leader in data‑centric customer success solutions, operating in more than 160 countries and serving a portfolio that includes a significant portion of the Fortune 500. We empower enterprises across the Legal, Risk, Compliance, and Human Resources sectors to transform complex operational challenges into elegant, data‑driven outcomes. Our mission is simple yet ambitious: unlock actionable insights that accelerate growth, streamline operations, and elevate the customer experience.

Why brighthush is the place to grow

When you join brighthush, you become part of a community that values innovation, data‑driven thinking, and customer‑centricity. Here’s what sets us apart:

• Impactful Work – Your analyses will directly influence customer retention, upsell opportunities, and product roadmap decisions.
• Collaborative Ecosystem – Work side‑by‑side with Customer Success, Sales Operations, Marketing, and Product teams in a cross‑functional setting.
• Growth & Development – Access to continuous learning programs, mentorship, and the chance to shape the future of our analytics capabilities.
• Inclusive Culture – A workplace that values every voice, promotes work‑life balance, and celebrates achievements together.
• Competitive Compensation – Market‑aligned base salary, performance bonuses, equity options, and comprehensive benefits.

Position Overview

The Senior Customer Success Data Analyst at brighthush will serve as the analytical backbone for our Customer & Partner Success organization. By harnessing internal and external data sources, you will create, refine, and disseminate actionable reports that illuminate customer health, product adoption, and engagement trends. Your insights will guide quarterly business reviews, account strategy sessions, and the continuous improvement of our customer experience.

Key Responsibilities

• Reporting & Dashboard Development – Design, build, and maintain standardized and ad‑hoc dashboards that track customer health, feature usage, and engagement across the entire customer base.
• Stakeholder Collaboration – Partner with Customer Success, Sales Operations, Product Management, and Marketing to define, refine, and operationalize KPIs and health‑score metrics that drive account strategy.
• Data Aggregation & Analysis – Pull usage data from internal platforms and external tools, identify adoption trends, at‑risk accounts, expansion opportunities, and whitespace.
• Insight Delivery – Prepare and present customer‑facing reporting packages (QBR/EBR decks, usage summaries, scorecards) that translate raw data into clear business narratives.
• Data Governance – Own the accuracy, documentation, and governance of customer and usage data fields within brighthush and other internal systems, ensuring data integrity across teams.
• Data Maintenance – Support bulk data uploads, data cleanup, and ongoing maintenance of customer records tied to usage and reporting needs.
• Request Management – Field and triage inbound reporting and data requests from Customer Success, Sales, and Product teams, routing to the appropriate function when outside scope.
• Performance Tracking – Provide monthly updates on reporting‑related goals, KPIs, and project status to leadership.
• Industry Engagement – Attend relevant industry events, webinars, and conferences to stay abreast of market trends and best practices.
• Continuous Improvement – Identify opportunities to streamline processes, automate repetitive tasks, and enhance data quality.

Essential Qualifications

• 3+ years of experience in data/reporting analysis, business intelligence, or a related analytical role, preferably supporting Customer Success or Account Management.
• Proven ability to translate raw usage and account data into clear, decision‑ready insights.
• Strong organizational skills with a track record of building repeatable reporting processes.
• Self‑motivated professional with a strong work ethic, integrity, and a passion for data storytelling.
• Excellent written and verbal communication skills, capable of presenting complex data to non‑technical audiences.
• Proficiency with our analytics platform, internet navigation, and online meeting delivery software.
• Ability to navigate difficult conversations around data and account health with empathy and clarity.
• Strong prioritization skills, keen attention to detail, and the ability to manage multiple priorities with a sense of urgency.
• Critical thinking and independent problem‑solving ability, with a clear understanding of when to seek escalation.

Preferred Qualifications

• 5+ years of experience in data analytics, reporting, or customer/partner support.
• Hands‑on experience with CRM platforms, data warehouses, and BI tools such as Tableau, Power BI, Looker, or similar.
• Experience building dashboards or reports in tools such as Tableau, Power BI, or Looker.
• Knowledge of or experience in related HCM industries (e.g., payroll administration, insurance, HR consulting, PEO models).
• BA/BS degree in Business, Analytics, Statistics, or a related field.

Skills & Competencies

• Advanced data manipulation and analysis using SQL, Python, or R.
• Expertise in data visualization and storytelling.
• Strong analytical mindset with a focus on actionable insights.
• Excellent project management and cross‑functional collaboration.
• Adaptability to fast‑changing priorities and a dynamic environment.
• Commitment to data quality, governance, and compliance.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Data Analyst, you will:

• Lead initiatives that shape the analytics roadmap for the entire Customer Success organization.
• Mentor junior analysts and contribute to the development of a high‑performing analytics team.
• Collaborate with product and engineering teams to influence feature development based on data insights.
• Participate in cross‑functional projects that span Sales, Marketing, and Product, giving you a holistic view of the business.
• Access to internal and external training programs, certifications, and industry conferences.
• Opportunity to transition into roles such as Analytics Manager, Customer Success Lead, or Product Analytics Lead.

Work Environment & Culture at brighthush

Our culture is built on the pillars of collaboration, curiosity, and continuous improvement. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard. You’ll find:

• Flexible working hours and remote work options to support work‑life balance.
• Regular team events, hackathons, and social gatherings that build camaraderie.
• A transparent and inclusive decision‑making process that values data‑driven insights.
• Access to a global network of professionals across multiple disciplines.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Market‑aligned base salary with performance‑based bonuses.
• Equity options that align your success with the company’s long‑term vision.
• Comprehensive medical, dental, and vision plans, along with wellness stipends.
• Generous paid time off and flexible working arrangements.
• Professional development budget for courses, certifications, and conferences.
• Inclusive culture initiatives that promote diversity, equity, and belonging.

Location & Eligibility

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates located outside this region will not be reviewed.

How to Apply

Ready to transform data into strategic action at brighthush? Submit your application through our careers portal and join a team that values innovation, collaboration, and growth. We look forward to exploring how your expertise can help us deliver unparalleled value to our customers.

We are an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.