Senior Vice President – Enterprise Customer Success & AI Adoption – Championing Real‑Time Data Platform Transformation, Customer Growth, and Strategic Engagement at brighthush

About brighthush

brighthush is a trailblazer in the data‑first era, turning fragmented, siloed information into a single, coherent stream that powers real‑time decision making for Fortune 500 enterprises. Our unified data integration platform orchestrates data across clouds, data lakes, and mission‑critical applications, delivering the right data at the right moment. By combining cutting‑edge streaming technology, AI‑driven insights, and an unwavering focus on customer success, we empower our clients to monitor events as they happen, build transformative applications, and unlock analytics that elevate customer experiences. At brighthush, we don’t just build software – we lay the foundation for the next generation of data‑driven enterprises.

Why This Role Matters

In today’s hyper‑competitive landscape, the speed and accuracy with which an organization ingests, processes, and acts on data can be the difference between market leadership and obsolescence. brighthush is on a mission to redefine how enterprises consume, analyze, and act on data. To accelerate that mission, we need a visionary leader who can elevate customer engagement to unprecedented levels. As the Senior Vice President of Enterprise Customer Success & AI Adoption, you will become the linchpin between our technology, our customers, and executive leadership. You will shape the future of our platform, drive adoption, and ensure that every enterprise customer realizes measurable business value.

Key Responsibilities

Build and Scale a World‑Class Technical Account Management Organization

• Recruit, mentor, and empower a high‑performance team that champions customer retention, platform adoption, and executive engagement across our most strategic accounts.
• Define team structure, performance metrics, and career pathways that align with brighthush’s growth strategy.
• Implement coaching programs that foster continuous learning and professional development.
• Establish a culture of accountability, data‑driven decision making, and relentless pursuit of customer success.
• Drive the adoption of modern engagement tools and analytics to track team effectiveness and customer health.
• Champion a data‑centric approach to performance management, ensuring that every team member’s contributions are measurable and aligned with business outcomes.

Lead the Tiger Program Executive Sponsorship

• Own governance, rapid execution, and continuous improvement for mission‑critical customer engagements.
• Ensure alignment with corporate strategy and deliver measurable outcomes for high‑impact accounts.
• Facilitate cross‑functional collaboration between Sales, Product, Engineering, and Support.
• Drive the creation of executive‑level dashboards that track adoption, health, and ROI.
• Champion a culture of rapid problem resolution and proactive risk mitigation.
• Serve as the primary escalation point for executive‑level concerns, ensuring swift resolution and customer satisfaction.

Forge Trusted Relationships with Enterprise Leaders

• Serve as the primary point of contact for CIOs, CTOs, enterprise architects, and senior business stakeholders.
• Translate their strategic objectives into actionable plans that leverage brighthush’s platform.
• Build credibility through deep technical knowledge and strategic insight.
• Act as a trusted advisor, helping customers navigate digital transformation roadmaps.
• Maintain a pulse on industry trends and emerging technologies that could impact our customers.
• Develop and maintain a robust network of industry influencers, partners, and thought leaders.

Own Escalation Management

• Direct cross‑functional responses to complex customer escalations.
• Coordinate Product Engineering, Product Management, Support, Sales Engineering, and Executive Leadership to deliver swift, effective resolutions.
• Document lessons learned and embed improvements into processes.
• Maintain a proactive escalation pipeline that anticipates and mitigates risk.
• Ensure that every escalation is an opportunity to strengthen the customer relationship.
• Lead post‑mortem reviews to capture insights and drive continuous improvement.

Act as a Senior Technical Advisor

• Provide expert counsel on enterprise architecture, cloud modernization, real‑time data streaming, distributed systems, AI readiness, and operational resiliency.
• Deliver technical workshops and executive briefings that drive informed decision‑making.
• Champion best practices for data governance, security, and compliance.
• Advise on emerging AI and machine learning trends that can unlock new value for customers.
• Develop and maintain a library of technical playbooks that can be leveraged across the organization.

Partner with Product & Engineering

• Influence product direction by prioritizing customer‑impacting initiatives.
• Accelerate the resolution of strategic issues through close collaboration.
• Translate customer feedback into actionable product roadmaps.
• Advocate for features that enable rapid time‑to‑value for enterprise customers.
• Ensure that the product vision remains aligned with market demands and customer expectations.
• Participate in product strategy sessions and provide real‑world customer insights.

Develop Scalable Engagement Frameworks

• Create operational playbooks, governance models, KPIs, and executive dashboards that drive consistency, accountability, and measurable outcomes.
• Standardize best practices across the organization.
• Implement a continuous improvement loop that incorporates customer insights.
• Leverage data analytics to refine engagement strategies and forecast future needs.
• Document and disseminate lessons learned across the customer success organization.

Drive Adoption, Retention, and Expansion

• Ensure customers realize tangible business value, leading to renewals, upsells, and expansion opportunities.
• Collaborate with Sales and Marketing to identify cross‑sell and upsell opportunities.
• Develop account plans that map out growth trajectories and milestones.
• Measure and report on the financial impact of customer success initiatives.
• Lead the development of customer success metrics that align with company revenue goals.

Champion Responsible AI

• Advocate for ethical and effective use of AI technologies to enhance customer engagement, operational efficiency, and knowledge management.
• Establish guidelines and best practices for responsible AI adoption.
• Educate customers on AI governance, bias mitigation, and transparency.
• Integrate responsible AI principles into product design and customer interactions.
• Monitor AI performance and ensure compliance with regulatory standards.

Represent brighthush at Industry Events

• Act as a trusted executive and technical leader at conferences, partner engagements, and executive meetings.
• Position brighthush as a thought leader in real‑time data and AI.
• Build a network of industry influencers and potential partners.
• Collect market intelligence that informs product strategy and go‑to‑market plans.
• Deliver keynote speeches, panel discussions, and technical deep dives.

Travel Extensively

• Travel domestically and internationally to customer sites, partner engagements, conferences, and internal leadership sessions.
• Maintain close relationships and stay ahead of market trends.
• Represent brighthush in face‑to‑face interactions that reinforce trust and partnership.
• Balance travel with remote collaboration to maximize productivity.
• Ensure compliance with travel policies and maintain accurate expense reporting.

Essential Qualifications

• 12+ years of progressive leadership experience in enterprise software, SaaS, cloud infrastructure, data modernization, or related technology markets.
• Proven success leading Technical Account Management, Customer Success, Professional Services, or similar customer‑facing technical organizations.
• Deep technical expertise in enterprise data platforms, cloud‑native architectures, streaming technologies, Change Data Capture (CDC), distributed systems, AI enablement, or modern data infrastructure.
• Track record of engaging independently with enterprise architects, principal engineers, and executive technical stakeholders.
• Experience partnering with Product Engineering and Product Management to prioritize customer‑impacting initiatives.
• Comprehensive understanding of enterprise deployment models, cloud infrastructure, production operations, resiliency, and software delivery.
• Hands‑on leadership style with the ability to personally engage in complex technical challenges.
• Commercial mindset focused on customer retention, renewals, expansion, and long‑term account growth.
• Experience operating successfully in fast‑paced, high‑growth startup or scale‑up environments.
• Willingness to travel domestically and internationally as business needs require.

Preferred Qualifications

• Experience with real‑time data streaming, enterprise databases, data lakes, CDC, cloud‑native data platforms, observability, analytics, or AI infrastructure.
• Hands‑on experience in Solutions Architecture, Product Engineering, Support Engineering, or Platform Engineering.
• Background supporting Fortune 1000 organizations in highly regulated industries.
• Leadership of executive customer engagement programs, escalation management, or customer success transformations.
• Experience building or overseeing SWAT teams, Tiger Team programs, or cross‑functional response organizations.
• Proven success influencing product direction through structured customer feedback.
• Experience scaling high‑growth enterprise software companies during periods of rapid expansion.

Skills & Competencies

• Executive Presence – Exceptional written, verbal, and presentation skills that inspire confidence across all levels.
• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Operational Excellence – Proven track record of building repeatable processes, governance models, and performance metrics.
• Technical Credibility – Deep knowledge of distributed systems, cloud architectures, and real‑time data platforms.
• Customer‑Obsessed Mindset – Passion for delivering measurable value and building long‑term relationships.
• AI Fluency – Experience incorporating Generative AI tools into leadership, planning, and customer engagement.
• Collaboration – Skilled at fostering cross‑functional teamwork across Engineering, Product, Support, Sales, and Alliances.
• Data‑Driven Decision Making – Ability to translate complex data into actionable insights for customers and internal stakeholders.
• Change Management – Expertise in guiding organizations through technology transitions and cultural shifts.
• Resilience & Adaptability – Thrive in fast‑paced, high‑growth environments and navigate ambiguity with confidence.

Career Growth & Learning Opportunities

At brighthush, you will have the chance to:

• Shape the strategic direction of a rapidly growing technology company that is redefining real‑time data.
• Build and scale a new strategic customer organization from the ground up, leaving a lasting legacy.
• Work closely with some of the world’s most sophisticated enterprise customers, influencing their digital transformation journeys.
• Drive measurable impact on customer growth, retention, and platform adoption, directly contributing to the company’s success.
• Influence the future of unified real‑time data infrastructure and AI enablement in the enterprise market.
• Participate in executive leadership meetings and contribute to company strategy at the highest level.
• Access continuous learning resources, including industry conferences, AI workshops, and internal knowledge sharing sessions.
• Mentor and develop the next generation of leaders within the organization.
• Earn recognition as a thought leader in real‑time data and AI through speaking engagements and published articles.
• Benefit from a culture that rewards innovation, experimentation, and bold ideas.

Work Environment & Culture at brighthush

brighthush is a highly driven, collaborative organization that values ownership, curiosity, adaptability, customer obsession, and respectful partnership. We believe exceptional teams are built by leaders who combine high standards with humility, transparency, and a genuine commitment to helping both customers and colleagues succeed. Our culture is built on:

• Ownership – Every team member is empowered to make decisions and take responsibility for outcomes.
• Curiosity – We encourage continuous learning and experimentation.
• Adaptability – We thrive in fast‑paced, high‑growth environments and embrace change.
• Customer Obsession – The customer’s success is our top priority.
• Respectful Partnership – Collaboration across functions is essential to our success.
• Inclusivity – We celebrate diversity and foster an environment where every voice is heard.
• Innovation – We reward bold ideas that push the boundaries of what’s possible.
• Transparency – Open communication and data‑driven decision making guide our actions.
• Work‑Life Balance – Flexible work arrangements and wellness programs support personal well‑being.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $230,000 – $265,000 USD annually.
• Commission‑Based Rewards – Opportunity to earn additional performance‑based compensation.
• Pre‑IPO Stock Options – Share in brighthush’s future growth.
• Comprehensive Health Care Plans – Medical, dental, vision, and FSA options.
• 401(k) Retirement Plan – Company match to help secure your future.
• Paid Time Off – Generous vacation, sick leave, and public holidays.
• Professional Development – Budget for conferences, certifications, and training.
• Flexible Work Arrangements – Hybrid model to support work‑life balance.
• Inclusive & Diverse Workplace – We celebrate diversity and foster an inclusive culture.
• Wellness Programs – Access to mental health resources, fitness stipends, and wellness challenges.
• Employee Recognition – Annual awards and peer‑to‑peer recognition programs.
• Travel Allowance – Reimbursement for business travel and related expenses.

How to Apply

If you are a seasoned technology executive with a passion for customer Apply for this job