Senior Customer Success & eLearning Digital Content Delivery Specialist – Leading Seamless Implementation, Adoption, and Global Higher Education Partnerships at brighthush

Welcome to brighthush – Where Learning Meets Innovation

At brighthush, we are redefining the way knowledge is shared, consumed, and applied across the globe. By marrying centuries of publishing tradition with cutting‑edge artificial intelligence and data‑driven insights, we create vibrant, adaptive learning ecosystems that empower educators, students, and institutions alike. From interactive eBooks to fully integrated courseware, our solutions scale effortlessly across continents, languages, and learning styles, delivering measurable impact for universities, research centers, and corporate training programs.

Why brighthush is the Future of Education Technology

Our mission is simple yet ambitious: transform static learning materials into dynamic, personalized experiences that drive engagement, accessibility, and outcomes. We do this by:

• Innovation: Constantly iterating on our platform with AI, analytics, and user‑centric design.
• Collaboration: Partnering with educators, technologists, and industry leaders to co‑create solutions.
• Transparency: Sharing data, insights, and best practices with our clients to foster trust and continuous improvement.

Our culture celebrates curiosity, champions inclusivity, and encourages every team member to challenge the status quo. If you’re passionate about shaping the future of learning and want to be part of a mission that touches millions of lives, brighthush is the place for you.

Role Overview: Senior Customer Success & eLearning Digital Content Delivery Specialist

As the linchpin of our higher‑education partnership ecosystem, you will ensure that every university, college, or research institution receives flawless, end‑to‑end delivery of digital content solutions. From the moment a partner signs on to the moment faculty and students engage with our platform, you will orchestrate every step of the journey. Your responsibilities will span cross‑functional collaboration, technical troubleshooting, training, documentation, and continuous improvement—all while building lasting relationships with academic administrators, faculty, and IT staff.

Key Responsibilities

• End‑to‑End Delivery Management: Own the full lifecycle of eBook, courseware, and content solution deployments for higher‑education accounts, ensuring on‑time, on‑budget, and on‑quality delivery.
• Cross‑Team Collaboration: Partner with sales, marketing, product, technology, and customer success to align on implementation plans, resource allocation, and success metrics.
• Technical Troubleshooting: Identify, diagnose, and resolve technical issues during implementation and post‑launch phases, escalating to specialized teams when necessary.
• Client Training & Enablement: Design and deliver training sessions for instructors and administrators, highlighting platform functionality, best practices, and advanced features.
• Documentation & Knowledge Management: Maintain comprehensive documentation for implementation processes, troubleshooting guides, and FAQs to support both internal teams and external clients.
• Process Improvement: Continuously analyze customer feedback and operational data to recommend and implement process enhancements that drive higher satisfaction and product usage.
• Account Health Monitoring: Track key performance indicators such as adoption rates, support ticket volume, and renewal readiness, providing actionable insights to the Customer Success leadership.
• Relationship Building: Serve as the primary point of contact for higher‑education partners, building trust and fostering long‑term relationships that support renewals and upsell opportunities.

What You'll Achieve

In this role, you will:

• Drive adoption of brighthush’s platform across 200+ higher‑education institutions.
• Reduce implementation time by 25% through streamlined processes.
• Increase customer satisfaction scores to 95%+ by delivering proactive support.
• Identify upsell opportunities that contribute to a 15% revenue growth in the higher‑education segment.

Essential Qualifications

• Bachelor’s Degree: In Business, Communications, Education, or a related field.
• Professional Experience: Minimum of 1 year in a customer‑facing role such as account management, sales support, or technical support within a SaaS or subscription‑based environment.
• Technical Proficiency: Basic proficiency in spreadsheets (Excel or Google Sheets) and familiarity with brighthush’s CRM platform.
• Problem‑Solving Mindset: Strong analytical skills, meticulous attention to detail, and a customer‑service orientation.
• Communication Skills: Ability to explain complex technical concepts to non‑technical audiences, both verbally and in written form.
• Time Management: Excellent prioritization skills, capable of juggling multiple projects while maintaining a clear focus on high‑urgency tasks.
• Autonomy: Ability to work independently with minimal supervision, while also serving as a resource for less experienced team members.

Preferred Qualifications

• Experience in a SaaS or subscription‑based business model.
• Familiarity with brighthush’s CRM platform.
• Knowledge of higher‑education technology ecosystems, such as LMS integrations or academic publishing workflows.
• Experience with data analytics tools (e.g., brighthush’s analytics platform) to derive insights from customer usage data.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Project Management: Proven ability to manage complex projects, coordinate cross‑functional teams, and meet deadlines.
• Technical Literacy: Comfortable navigating digital platforms, troubleshooting issues, and learning new tools quickly.
• Analytical Thinking: Strong data‑driven decision‑making skills, with the ability to translate metrics into actionable improvements.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift rapidly.
• Collaboration: Excellent interpersonal skills, capable of working effectively with diverse stakeholders.

Career Growth & Learning Opportunities

At brighthush, professional development is a shared responsibility. As a Senior Customer Success Coordinator, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular learning sessions on emerging trends in education technology, data analytics, and customer success best practices.
• Opportunities to lead cross‑functional initiatives, such as product feature rollouts or customer advocacy programs.
• Clear career pathways into senior Customer Success roles, Product Management, or Technical Support leadership.
• Internal mobility options that allow you to explore roles in Sales, Marketing, or Product teams.

Work Environment & Culture

Our culture is built on the pillars of innovation, collaboration, and transparency. brighthush offers:

• Flexible work arrangements, including remote and hybrid options.
• Meeting‑free Friday afternoons to support deep work and personal development.
• A vibrant community of thinkers, creators, and problem‑solvers who celebrate diversity and inclusion.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• A commitment to mental and physical well‑being, with resources such as wellness programs, counseling services, and fitness stipends.

Compensation, Perks & Benefits

We offer a competitive base salary range of $39,700.00 to $52,966.66 USD (subject to geographic location, experience, and skill set). In addition to your base pay, you will receive:

• Performance‑based bonuses tied to customer satisfaction and adoption metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with company matching.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Professional development budget for conferences, courses, and certifications.
• Employee stock purchase plan, allowing you to share in the company’s growth.
• Access to a modern, fully‑equipped home office stipend.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We also provide reasonable accommodations for applicants and employees with disabilities. If you require assistance during the application process, please contact [email protected].

How to Apply

Ready to join a team that is shaping the future of learning? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Customer Success & eLearning Digital Content Delivery Specialist role at brighthush. We look forward to learning how your passion and expertise can help us deliver transformative educational experiences worldwide.

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Join brighthush Today

At brighthush, you will be part of a global community dedicated to turning knowledge into impact. Your work will directly influence how institutions teach, learn, and innovate. If you are eager to grow, collaborate, and make a difference, we invite you to apply and become a vital part of our mission.

We are proud to offer a workplace that promotes continual learning, internal mobility, and a culture of transparency. Together, we can create infinite possibilities for our customers, colleagues, and society at large.

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