Senior Customer Success Engineer – AI Data Security & Cloud Adoption Specialist for West Coast Enterprises

About brighthush

At brighthush, we are redefining how the world trusts and adopts artificial intelligence. Our mission is to empower enterprises with the confidence to harness AI safely, giving them precise control over what the technology can see and do as it becomes an integral part of their operations. We began by tackling the most challenging problem in data security—discovering and securing data faster and more accurately than anyone else. That breakthrough has become the cornerstone of the AI trust infrastructure that Fortune 1000 companies rely on today. If you are passionate about building secure, AI‑driven solutions that protect data at scale, brighthush is the place where your expertise will shape the future of enterprise security.

Role Overview

We are looking for a highly skilled Customer Success Engineer to become a pivotal member of our West Coast team. In this role, you will be the technical champion for our customers, ensuring they achieve maximum value from our AI‑powered data security platform. You will work closely with clients across the entire customer journey—from onboarding and training to ongoing adoption, expansion, and renewal. Your deep technical knowledge, consultative mindset, and passion for customer advocacy will help us deliver unmatched service and drive the adoption of brighthush’s solutions worldwide.

Key Responsibilities

• Technical Leadership: Serve as the primary technical expert on the brighthush platform, demonstrating in‑depth knowledge of our AI data security stack and cloud infrastructure.
• Trusted Advisor: Build strong relationships with customers at all levels—from practitioners to executives—establishing yourself as a go‑to resource for technical guidance.
• Onboarding & Training: Design and deliver customized onboarding programs that accelerate customer adoption and reduce time to value.
• Consultative Use‑Case Design: Collaborate with customers to understand their business goals, challenges, and data security requirements, then craft tailored use cases that align with their objectives.
• Adoption & Expansion: Proactively drive sustained adoption of the platform, ensuring customers realize a high return on investment and identifying opportunities for upsell and expansion.
• Issue Resolution: Troubleshoot and resolve complex technical issues, coordinating with engineering and product teams to deliver timely solutions.
• Voice of the Customer: Advocate for customer needs and feedback, influencing product roadmap and feature development.
• Knowledge Sharing: Create and maintain best‑practice documentation, internal knowledge bases, and customer training materials.
• Health Monitoring: Track key health and usage metrics, providing proactive recommendations to improve customer success.
• Mentorship & Hiring: Mentor junior team members and participate in the interview process to onboard new talent.
• Quarterly Business Reviews: Lead QBRs with customers, evaluating progress, identifying improvement areas, and aligning on future goals.

Essential Qualifications

• Associate’s degree or equivalent experience; Bachelor’s degree in Computer Science or related field preferred.
• Minimum of 12 years of experience in technical roles that blend project management, customer success, and engineering.
• Strong project management skills with the ability to plan, organize, and execute multiple initiatives simultaneously.
• Self‑starter who thrives in ambiguous, fast‑paced, deadline‑oriented environments.
• Proven track record of driving revenue growth, customer satisfaction, feature adoption, and retention.
• Hands‑on experience with data technologies, cloud environments, and scripting languages (Python, SQL, etc.).
• 3+ years of experience with cloud infrastructure, networking, IAM, and data/compute asset administration.
• Experience with APIs, web services, and scripting.
• Deep knowledge of DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience in a technical customer‑facing role within a software company.
• Strong interpersonal and communication skills, capable of building strategic relationships at all levels.
• Excellent verbal and written communication, with the ability to convey complex technical concepts clearly.
• Confidence in leading executive meetings and technical workshops.
• Ability to work autonomously, tackling intricate challenges with minimal guidance.

Preferred Qualifications

• Experience with AI/ML model deployment and governance in a security context.
• Knowledge of regulatory frameworks such as GDPR, CCPA, HIPAA, or PCI‑DSS.
• Previous involvement in product development or roadmap planning.
• Certifications in cloud platforms (AWS, Azure, GCP) or security (CISSP, CISM, etc.).
• Fluency in multiple languages or experience working with global teams.

Skills & Competencies

• Technical Expertise: Cloud architecture, data security, AI governance, scripting, and API integration.
• Customer‑Centric Mindset: Empathy, active listening, and a passion for delivering exceptional service.
• Strategic Thinking: Ability to align technical solutions with business outcomes and long‑term goals.
• Problem‑Solving: Analytical mindset, root‑cause analysis, and creative troubleshooting.
• Collaboration: Cross‑functional teamwork with sales, engineering, product, and support.
• Leadership: Mentoring, coaching, and influencing without direct authority.
• Adaptability: Thriving in a rapidly evolving industry and technology landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth. As a Customer Success Engineer, you will:

• Advance to senior or lead roles within the Customer Success organization.
• Transition into product management, solutions architecture, or technical evangelism.
• Participate in industry conferences, workshops, and certification programs.
• Access to a robust internal learning platform covering cloud, security, AI, and soft skills.
• Collaborate with world‑class engineers and data scientists on cutting‑edge projects.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and inclusion. Our West Coast team enjoys:

• Flexible remote work with a stipend for home‑office setup.
• Unlimited paid time off, encouraging a healthy work‑life balance.
• Paid holidays, sick leave, and a generous wellness program.
• Health, vision, and dental insurance for employees and dependents.
• Life, short‑term, and long‑term disability coverage.
• Equity and performance‑based incentives aligned with company success.
• A collaborative environment where ideas are valued and cross‑team knowledge sharing is the norm.
• Regular town‑hall meetings, hackathons, and innovation challenges.

Compensation & Benefits

The total compensation range for this role is $140,000–$160,000, which may include base salary, performance bonuses, equity, and benefits. Compensation is determined based on experience, location, and role responsibilities, and may be adjusted to reflect market conditions and individual performance.

How to Apply

If you are ready to join a forward‑thinking team that is shaping the future of AI data security, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal fit for the Customer Success Engineer role at brighthush.

Closing

At brighthush, we are on a mission to make AI adoption safe, transparent, and beneficial for enterprises worldwide. As a Customer Success Engineer, you will play a critical role in ensuring our customers achieve their security goals while unlocking the full potential of AI. If you are a technical leader with a passion for customer success, a deep understanding of data security, and a drive to innovate, we want to hear from you. Join us and help shape the next generation of secure AI solutions.