Senior Customer Success Engineer – AI‑Centric Data Security & Cloud Adoption Specialist (North Central America) – Championing Enterprise AI Adoption with Secure Data Protection at brighthush

About brighthush

In an era where data is the lifeblood of every enterprise, the speed and accuracy with which insights are extracted can be the difference between market leadership and obsolescence. Yet, the same data that fuels competitive advantage also introduces unprecedented security risks. brighthush sits at the intersection of these two imperatives, delivering a next‑generation platform that marries cutting‑edge artificial intelligence with uncompromising data protection. Our mission is simple yet profound: empower organizations to unlock the full potential of AI while ensuring every byte of data remains confidential, compliant, and trustworthy.

Founded on the belief that security should never be a bottleneck to innovation, brighthush has evolved from a nimble startup into a global leader in AI‑centric data protection. Our platform delivers real‑time visibility, automated policy enforcement, and actionable insights that let enterprises decide precisely what AI can see and do. Today, we serve a diverse portfolio of clients across finance, healthcare, retail, technology, and the public sector, helping them navigate complex regulatory landscapes while accelerating digital transformation.

We’re looking for mission‑driven talent who want to make a tangible impact on the world’s most critical data. If you thrive in a fast‑paced, collaborative environment and are passionate about building secure AI solutions, brighthush is the place for you.

Why Join brighthush?

• Remote‑First Flexibility – Work from anywhere with full office‑setup reimbursement.
• Unlimited Paid Time Off – Balance work and life on your own terms.
• Competitive Total Compensation – Base salary, performance incentives, equity, and comprehensive benefits.
• Career Growth & Learning – Access to industry conferences, certifications, and internal mentorship programs.
• Inclusive Culture – A diverse, collaborative team that values every voice and perspective.
• Impactful Work – Directly influence the security posture of global enterprises and shape the future of AI.

The Opportunity

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our AI‑centric platform and the enterprises that rely on it. Your role will be pivotal in ensuring customers not only adopt but fully realize the value of brighthush’s data‑security solutions. You’ll travel 25‑50% of the year, engaging with clients across North Central America to deliver tailored, high‑impact outcomes.

Key Responsibilities

• Serve as the primary technical authority on the brighthush platform, showcasing deep product knowledge to customers and internal teams.
• Build trust with stakeholders at all levels—from data scientists and engineers to C‑suite executives—by articulating complex security concepts in clear, business‑relevant terms.
• Lead end‑to‑end onboarding, ensuring new customers achieve a smooth, rapid time‑to‑value.
• Conduct needs assessments to uncover customer pain points, then design and deliver customized use cases that align with their strategic objectives.
• Drive adoption and expansion by identifying upsell opportunities, collaborating with Sales and Product to align roadmap with customer needs.
• Proactively identify and resolve blockers, coordinating with Engineering, Product, and Support to deliver timely solutions.
• Advocate for the customer’s voice in product development, translating feedback into actionable roadmap items.
• Develop and deliver training materials, workshops, and self‑paced learning paths to elevate customer proficiency.
• Troubleshoot complex technical issues, ensuring seamless platform operation and minimal downtime.
• Track and report on customer health metrics, usage patterns, and ROI, providing data‑driven insights to stakeholders.
• Collaborate with customers to co‑create success plans, setting measurable goals and milestones.
• Document best practices and share knowledge internally and externally through blogs, webinars, and community forums.
• Mentor junior team members, fostering a culture of continuous learning and professional growth.
• Participate in the hiring process, interviewing and onboarding new talent to strengthen the team.
• Lead Quarterly Business Reviews (QBRs), evaluating progress, uncovering improvement areas, and reinforcing partnership.

Essential Qualifications

• Associate’s degree or equivalent experience; Bachelor’s in Computer Science, Information Systems, or related field preferred.
• Minimum 12 years of experience in technical roles with a strong focus on customer success, account management, or solutions engineering.
• Proven project management skills—capable of juggling multiple initiatives while maintaining meticulous attention to detail.
• Self‑starter mindset; thrives in ambiguous, fast‑paced, deadline‑oriented environments.
• Results‑oriented track record: demonstrated ability to drive revenue growth, enhance feature adoption, and maximize retention.
• Hands‑on experience collaborating with Development teams to deliver customer‑centric solutions.
• Proficiency in SQL, scripting (Python, Bash, or equivalent), and cloud platforms.
• 3+ years of experience with data technologies, cloud infrastructure, and basic administration (networking, IAM, data & compute assets).
• Familiarity with APIs, web services, and scripting languages.
• Deep knowledge of DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience in a technical customer‑facing role within a software company.
• Track record of owning end‑to‑end customer relationships: onboarding, renewal, and expansion.
• Excellent interpersonal and communication skills—capable of building strategic relationships and presenting to executives.
• Strong written and verbal communication; able to distill complex technical concepts into clear, concise narratives.
• Comfortable leading executive meetings and technical workshops with confidence and authority.
• Ability to work autonomously, tackling intricate challenges with minimal guidance.

Preferred Qualifications

• Experience with AI/ML pipelines and data governance frameworks.
• Knowledge of regulatory standards such as GDPR, CCPA, HIPAA, or PCI‑DSS.
• Background in cybersecurity consulting or managed security services.
• Previous involvement in product roadmap planning or feature prioritization.
• Certifications such as brighthush Certified Security – Specialty.

Skills & Competencies

• Technical Expertise: Cloud architecture, data security, scripting, and API integration.
• Customer‑Centric Mindset: Empathy, active listening, and a passion for delivering value.
• Strategic Thinking: Ability to align technical solutions with business objectives.
• Analytical Acumen: Data‑driven decision making and performance measurement.
• Collaboration: Cross‑functional teamwork with Sales, Product, Engineering, and Support.
• Leadership: Mentoring, coaching, and influencing without formal authority.
• Adaptability: Thriving in a rapidly evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Engineer, you’ll:

• Progress into leadership roles such as Customer Success Manager, Director of Customer Success, or Head of Customer Experience.
• Take ownership of strategic initiatives, influencing product direction and market positioning.
• Access continuous learning: industry conferences, advanced certifications, and internal knowledge‑sharing sessions.
• Mentor and coach junior engineers, building a high‑performing team culture.
• Participate in cross‑functional projects that span product, engineering, and sales, expanding your skill set.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our culture encourages:

• Open communication: regular all‑hands meetings, transparent OKRs, and a culture of feedback.
• Innovation: hackathons, idea‑sharing platforms, and a “fail fast, learn fast” mindset.
• Diversity & Inclusion: a workforce that reflects the global communities we serve.
• Work‑Life Balance: flexible schedules, remote work options, and unlimited PTO.
• Community Impact: volunteer programs, sustainability initiatives, and partnerships with non‑profits.

Compensation & Benefits

We offer a competitive total compensation package that reflects your experience, location, and role seniority.

• Base Salary: $140,000 – $160,000 per year.
• Performance Incentives: Potential for additional bonuses tied to customer success metrics.
• Equity: Stock options to share in brighthush’s growth.
• Health & Wellness: Comprehensive medical, vision, and dental plans.
• Insurance: Life, short‑term and long‑term disability coverage.
• Paid Time Off: Unlimited PTO, paid holidays, and sick leave.
• Remote Work Support: Home office stipend and equipment reimbursement.
• Professional Development: Budget for certifications, conferences, and training.

How to Apply

If you’re passionate about secure AI, thrive in a collaborative environment, and want to help enterprises protect their data while unlocking innovation, we’d love to hear from you. Even if you don’t meet every requirement, we encourage you to apply—brighthush values diverse backgrounds and perspectives.

Ready to join a team that’s shaping the future of data security? Click the link below to submit your application.

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