Senior Customer Success Engineer – AI‑Driven Manufacturing Integration & Implementation Specialist – Technical Enablement Lead – Championing Production Excellence & Customer Success at brighthush

Welcome to brighthush – Where AI Meets the Factory Floor

At brighthush, we’re not just building software; we’re engineering the next industrial revolution. By fusing cutting‑edge artificial intelligence with the tangible realities of manufacturing, we transform raw data into actionable insights, automate repetitive tasks, and unlock unprecedented levels of efficiency. Our platform is already redefining how manufacturers—from life‑saving medical device producers to high‑precision aerospace component suppliers—design, produce, and scale their operations. As a pre‑Series A, high‑growth startup, brighthush is on a mission to democratize AI‑powered manufacturing, and we’re looking for a passionate, technically savvy Customer Success Engineer to help us bring that vision to life.

Why This Role Matters

In manufacturing, the difference between a great product and a successful launch often lies in the implementation phase. Our customers rely on us to translate their unique shop‑floor realities into scalable, AI‑enhanced workflows that deliver measurable ROI. As a Senior Customer Success Engineer at brighthush, you will be the bridge between our cutting‑edge platform and the real‑world challenges of our clients. Your work will shape product direction, influence market strategy, and directly impact the success of manufacturers worldwide.

Key Responsibilities

Customer‑Centric Implementation & Adoption

• Discovery & Process Mapping: Partner with manufacturing customers to conduct deep‑dive workshops, capture shop‑floor processes, pain points, and business objectives, and translate them into actionable workflow designs.
• Integration Architecture: Design and execute seamless integrations with MES, MRP, CRM, ERP, and other enterprise systems, ensuring data consistency and real‑time synchronization.
• Project Leadership: Own end‑to‑end implementation projects—from pre‑sale discovery through post‑deployment optimization—managing timelines, deliverables, and stakeholder expectations.
• Hands‑On Deployment: Provide on‑site and remote support during deployments, pilot programs, and ongoing adoption, ensuring customers achieve time‑to‑value and data accuracy goals.
• Performance Monitoring: Define success metrics, track adoption KPIs, and conduct regular health checks to identify opportunities for improvement.

Technical Documentation & Knowledge Sharing

• Documentation Excellence: Build and maintain comprehensive technical documentation, playbooks, and best‑practice guides that scale our customer success efforts.
• Integration Guides: Develop detailed integration guides and API references that empower customers to extend brighthush capabilities and build custom connectors.
• Feedback Loop: Collaborate with product and engineering teams to refine documentation based on customer feedback, ensuring clarity and relevance.
• Training & Enablement: Deliver workshops, webinars, and on‑site training sessions to equip customer teams with the knowledge they need to succeed.

Strategic Advisory & Feedback Loop

• Outcome Definition: Work with customers to define success metrics, capture requirements, and deliver targeted outcomes that demonstrate ROI.
• Insight Capture: Collect and analyze customer feedback, identify gaps, and communicate actionable insights to product and engineering to drive continuous improvement.
• Trusted Partner: Serve as the technical advisor from pre‑sale through ongoing adoption, guiding customers in making strategic business decisions that align with their long‑term goals.
• Thought Leadership: Represent brighthush at industry events, conferences, and webinars, sharing success stories and emerging trends.

Travel & On‑Site Engagement

• Travel to customer sites as needed (approximately 20‑50% of the time), with all travel expenses covered.
• Build strong, long‑term relationships with on‑site stakeholders, ensuring a smooth transition from implementation to operational excellence.
• Act as the on‑site champion for continuous improvement initiatives, driving adoption of new features and best practices.

Essential Qualifications

• 1–3 years of software development experience in TypeScript or Python, with a proven track record of writing clean, maintainable code.
• Hands‑on experience working directly with customers in a support or success capacity, demonstrating empathy and problem‑solving skills.
• Familiarity with MES, MRP, CRM, or ERP systems and their integration patterns, including middleware and API‑first approaches.
• Strong analytical skills and a data‑driven mindset, capable of turning metrics into actionable insights.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non‑technical audiences.
• US citizenship required (or Green Card holder) due to export control compliance.

Preferred Qualifications

• Background in a STEM field (engineering, computer science, industrial technology) or equivalent experience.
• Experience in the manufacturing sector, especially in high‑volume or regulated environments.
• Knowledge of AI/ML concepts and how they can be applied to process optimization.
• Previous experience building or maintaining technical documentation and playbooks.
• Comfort with remote work and frequent travel, demonstrating flexibility and adaptability.

Skills & Competencies

• Technical Proficiency: Ability to write clean, maintainable code in TypeScript or Python; familiarity with RESTful APIs, webhooks, and data pipelines.
• Integration Expertise: Deep understanding of how MES, MRP, CRM, and ERP systems communicate; experience with middleware or integration platforms.
• Customer‑First Mindset: Empathy for customer challenges, proactive problem‑solving, and a passion for delivering measurable value.
• Project Management: Strong organizational skills, ability to manage multiple implementation projects simultaneously, and deliver on time.
• Collaboration: Proven ability to work cross‑functionally with product, engineering, sales, and support teams.
• Continuous Learning: Curiosity to stay ahead of industry trends, new technologies, and best practices in manufacturing and AI.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is directly tied to the impact you create. As a high‑ownership team member, you’ll:

• Influence product roadmap decisions based on real‑world customer insights.
• Lead the development of scalable customer success frameworks that become the foundation for future growth.
• Mentor junior team members and share your expertise across the organization.
• Participate in industry conferences, webinars, and workshops to represent brighthush and stay at the forefront of manufacturing innovation.
• Benefit from a culture that rewards initiative, experimentation, and learning—whether that means pursuing certifications, attending training programs, or exploring new technical domains.

Work Environment & Culture

brighthush is built on a foundation of do‑ers, creators, and problem‑solvers. Our culture is defined by:

• High Ownership: Every team member is empowered to make decisions and drive outcomes.
• Collaboration: Cross‑functional teams work together to solve complex challenges.
• Transparency: Open communication channels, regular all‑hands meetings, and a flat hierarchy that encourages idea sharing.
• Innovation: A focus on experimentation, rapid prototyping, and continuous improvement.
• Work‑Life Balance: Flexible PTO, remote work options, and a supportive environment that values personal well‑being.

Compensation & Benefits

• Base Salary: $75,000–$110,000 per year, commensurate with experience and skill set.
• Equity: Stock options in brighthush, aligning your success with the company’s growth.
• Travel: All travel expenses covered (flights, hotel/airbnb within budget, rental car, per diem via corporate card).
• Health & Wellness: Comprehensive health, dental, and vision insurance (opt‑in).
• Retirement: Company‑managed 401(k) with 1% match.
• Paid Time Off: Flexible PTO (manager discretion) plus eight company holidays.
• Professional Development: Budget for certifications, conferences, and training.
• Team Events: Quarterly off‑site retreats, hackathons, and social gatherings.

How to Apply

Ready to make a tangible impact on the future of manufacturing? Join brighthush and help us bring AI‑powered efficiency to factories around the globe. Submit your application through our careers portal or send your résumé and cover letter to [email protected]. We look forward to exploring how your expertise can help shape the next chapter of manufacturing innovation.