Senior Customer Success Engineer – API Integration & Customer Advocacy Lead – Remote‑First, High‑Growth Tech Innovator with Profit Sharing, Transparent Operations, and Inclusive Culture at brighthush

About brighthush

brighthush is a pioneering technology company that empowers developers and businesses worldwide to seamlessly integrate search data into their web applications. By transforming complex web scraping, CAPTCHA solving, and dynamic layout handling into a single, intuitive API call, we enable our customers to focus on building great products rather than wrestling with the intricacies of search engines. Our clientele spans the globe and includes some of the most influential names in e‑commerce, travel, and technology—companies that rely on real‑time data to drive growth, innovation, and customer satisfaction.

Founded by engineers for engineers, brighthush has built its culture around transparency, high trust, and a relentless commitment to excellence. We are a fully remote‑first organization, meaning that every team member, regardless of location, can contribute at full capacity without the constraints of a physical office. Our remote‑first philosophy is not a reaction to circumstance; it is a core principle that shapes every process, communication style, and decision we make.

We are proud to offer a work environment that is not only high‑performing but also neurodivergent‑friendly. Several of our leaders, including our CEO, are on the spectrum, and we have intentionally designed our policies, tools, and culture to support a wide range of cognitive styles. If you are passionate about technology, thrive in an autonomous setting, and want to be part of a team that values diversity, inclusion, and continuous learning, brighthush is the place for you.

Why Join brighthush?

• Competitive Compensation & Profit Sharing: Our total compensation package, including base salary, bonuses, and profit‑share, averages over $230,000 per year per team member worldwide—comparable to the best tech companies.
• Transparent Operations: We practice open books, publishing quarterly and annual financial reports, public roadmaps, and internal analytics. Every team member has access to the data that drives our business.
• Remote‑First & Flexible: You can work from anywhere in the world. We provide the tools and trust you to manage your own schedule, timezone, and unpaid vacation time.
• Career Growth & Learning: We invest heavily in your professional development—up to 50% reimbursement for software, hardware, subscriptions, and co‑working spaces, as well as courses, conferences, and books.
• High‑Trust Culture: You are empowered to make decisions, suggest improvements, and directly influence product and process changes. Your voice matters.
• Inclusive & Neurodivergent‑Friendly: Our policies and communication styles are designed to accommodate a wide range of cognitive and sensory preferences.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our product and our customers. You will ensure that clients not only adopt our API successfully but also derive maximum value from it. Your responsibilities will span technical support, sales enablement, product feedback, and community engagement—all while maintaining a deep understanding of our product’s capabilities and the evolving needs of our customers.

Key Responsibilities

• Master the full suite of brighthush products and guide customers to the most effective solutions for their use cases.
• Investigate, diagnose, and document bugs, collaborating with the engineering team to prioritize fixes.
• Provide first‑line technical support via chat, email, and ticketing systems, ensuring rapid resolution of customer issues.
• Escalate unresolved issues by opening GitHub tickets and coordinating with the development team.
• Manage invoicing, payment follow‑ups, and contract renewals to maintain healthy cash flow.
• Conduct proactive outreach to gauge customer satisfaction, identify concerns, and recommend enhancements.
• Partner with the sales team to uncover upsell opportunities, prepare proposals, and close deals.
• Author technical blog posts, tutorials, and case studies that educate prospects and existing customers.
• Negotiate enterprise contracts, ensuring alignment with both customer needs and brighthush’s strategic goals.
• Leverage programming skills (Python, JavaScript, or similar) to troubleshoot complex issues and provide code‑level assistance.
• Communicate with clients in a professional, timely, and empathetic manner, building lasting relationships.
• Collaborate cross‑functionally with product, engineering, marketing, and finance to deliver high‑quality service.
• Provide actionable feedback to the product team, driving continuous improvement of our API and support processes.
• Champion a culture of knowledge sharing by contributing to internal wikis, documentation, and training sessions.
• Lead the design and implementation of customer success metrics, dashboards, and reporting tools.
• Mentor junior team members, fostering a culture of learning and professional growth.
• Represent brighthush at industry events, webinars, and community forums to showcase our solutions and gather market insights.

Essential Qualifications

• Minimum of 3 years of experience in a customer‑facing technical role, preferably in B2B SaaS.
• Strong technical foundation: proficiency in at least one programming language (Python, JavaScript, Go, or similar).
• Excellent problem‑solving skills, with a track record of diagnosing and resolving complex technical issues.
• Demonstrated ability to communicate complex concepts clearly to both technical and non‑technical audiences.
• Experience with API integration, web scraping, or data‑driven product development is highly desirable.
• Proficiency with collaboration tools such as GitHub, Slack, Intercom, and project management platforms.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Prior sales experience or a proven track record of upselling and closing deals.
• Experience in a high‑growth startup or scale‑up environment.
• Familiarity with data‑analytics tools and performance monitoring.
• Background in building or maintaining technical documentation and knowledge bases.
• Experience with asynchronous communication and remote team collaboration.
• Knowledge of accessibility best practices and inclusive design principles.

Skills & Competencies

• Technical Proficiency: API integration, debugging, scripting, and data parsing.
• Customer‑Centric Mindset: Empathy, active listening, and a passion for delivering value.
• Communication: Clear written and verbal communication, tailored to diverse audiences.
• Strategic Thinking: Ability to see the big picture and align technical solutions with business goals.
• Collaboration: Comfortable working with cross‑functional teams and building consensus.
• Adaptability: Thrives in a fast‑moving environment and embraces change.

Career Growth & Learning

At brighthush, we believe that learning is a lifelong journey. As a Senior Customer Success Engineer, you will have the opportunity to:

• Lead the design of new support processes and tools that scale with our growing customer base.
• Mentor junior engineers and customer success specialists, shaping the next generation of technical leaders.
• Take ownership of product roadmap discussions by providing customer‑centric insights that drive feature prioritization.
• Attend industry conferences, hackathons, and workshops to stay ahead of emerging trends in API design, data scraping, and cloud infrastructure.
• Earn certifications in cloud platforms, API security, or data analytics to deepen your expertise.
• Participate in internal innovation sprints, contributing to new product ideas and experimental features.
• Expand your professional network by engaging with the broader developer community and thought leaders.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere, but it also means we have built a strong sense of community through:

• Weekly virtual coffee chats and monthly all‑hands meetings that keep everyone aligned.
• Asynchronous communication tools that respect different time zones and work styles.
• Inclusive design principles embedded in every product and process, ensuring accessibility for all.
• Transparent decision‑making, where data and customer feedback guide every strategic move.
• Regular hack days and innovation sprints that encourage experimentation and creativity.
• Peer‑to‑peer recognition programs that celebrate achievements and milestones.
• Flexible work hours that accommodate personal commitments and promote work‑life harmony.

Compensation & Perks

While the exact figures may vary based on experience and location, our compensation framework includes:

• Competitive base salary aligned with market leaders in the tech industry.
• Performance bonuses tied to customer satisfaction metrics and product adoption.
• Profit‑sharing opportunities that reward your contribution to the company’s success.
• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• Unlimited paid time off and flexible vacation policies to support work‑life balance.
• Up to 50% reimbursement for software, hardware, and co‑working space expenses.
• Access to a curated library of books, courses, and conference tickets to fuel your growth.
• Annual stipend for professional development, including certifications and training programs.
• Equity participation in a company‑wide profit‑sharing pool, ensuring you share in our collective success.

How to Apply

If you are ready to take your career to the next level and help shape the future of API‑driven search data, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. You can apply directly through our careers portal or click the link below to start the process.