Senior Customer Success Engineer – B2B SaaS CRM Integration & Technical Support Lead for Higher Education, AI‑Powered Student Engagement & Data‑Driven Institutional Success at brighthush

About brighthush

brighthush is a trailblazing force in the higher‑education technology sector, redefining how universities, colleges, and research institutions manage admissions, enrollment, fundraising, alumni relations, and student success. Our AI‑native, cloud‑first platform unifies these critical functions into a single, intelligent CRM ecosystem that transforms raw data into actionable insights. By empowering institutions to become more responsive, personalized, and impactful, we help them unlock the full potential of their relationships and drive measurable outcomes for students, faculty, alumni, and stakeholders alike.

At brighthush, we believe that technology should empower educators, students, and administrators to achieve more. Our platform is built on a microservices architecture that delivers scalability, flexibility, and security, while our data‑driven approach ensures that every decision is backed by real‑time analytics and predictive modeling. We are committed to fostering an inclusive, collaborative, and innovative culture where every team member is encouraged to thrive, learn, and make a tangible difference in the lives of students and educators worldwide.

Why Join brighthush?

• Impactful Work: Your expertise will directly influence the success of universities and colleges, helping them unlock the full potential of their data and relationships.
• Career Growth: We invest heavily in professional development, offering mentorship, certifications, and a clear path to leadership roles.
• Remote Flexibility: Work from anywhere in the United States while collaborating with a global, high‑performing team.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, equity, and generous benefits.
• Culture of Innovation: A collaborative environment that encourages experimentation, continuous learning, and a healthy work‑life balance.
• Global Impact: Join a mission‑driven company that is shaping the future of higher education and student engagement worldwide.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will serve as the technical linchpin between our platform and our higher‑education clients. You will translate complex business requirements into robust technical solutions, ensuring seamless integration, optimal performance, and maximum client satisfaction. Your day‑to‑day activities will span technical discovery, configuration, integration, coaching, and continuous improvement. You will be the trusted advisor who empowers our clients to harness the full power of brighthush’s AI‑driven capabilities.

Key Responsibilities

• Escalation Management: Quickly triage and resolve high‑priority technical issues, ensuring minimal downtime and maximum client satisfaction.
• Technical Discovery & Design: Lead in‑depth discovery sessions with account managers and client stakeholders to understand business objectives, map processes, and design tailored CRM solutions.
• CRM Configuration & Customization: Configure and customize the brighthush platform (including integrations with third‑party systems) to meet unique institutional needs.
• Integration & API Expertise: Design, implement, and troubleshoot API integrations, data pipelines, and middleware solutions that connect the brighthush platform to external data sources.
• Client Coaching & Enablement: Train and mentor account managers, support teams, and client end‑users on best practices, new features, and advanced functionality.
• Documentation & Knowledge Sharing: Create clear, concise technical documentation, user guides, and knowledge base articles to empower clients and internal teams.
• Product Feedback Loop: Gather client insights, identify pain points, and collaborate with product and engineering teams to drive continuous improvement.
• Performance Monitoring: Monitor system health, usage metrics, and data quality to proactively identify and mitigate risks.
• Project Leadership: Own end‑to‑end implementation projects, coordinating cross‑functional resources and ensuring on‑time delivery.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a thought leader in higher‑education CRM.
• Innovation Champion: Identify opportunities for process automation, AI enhancements, and new feature adoption that add value for clients.

Essential Qualifications

• 4–7 years of experience in a technical, customer‑facing role within the B2B SaaS industry.
• Hands‑on experience with higher‑education CRM platforms such as brighthush.
• Proven track record of configuring, customizing, and integrating complex CRM solutions for large, enterprise‑grade clients.
• Strong analytical and problem‑solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication skills—both written and verbal—across all stakeholder levels, including C‑suite executives, IT leads, and end‑users.
• Experience with RESTful APIs, data mapping, and middleware tools.
• Familiarity with data governance, security best practices, and compliance standards relevant to higher education.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.
• Proficiency with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes) is a plus.

Preferred Qualifications

• Certification in brighthush or a comparable CRM platform.
• Experience with AI‑driven personalization or predictive analytics within a CRM context.
• Background in higher‑education operations, admissions, or alumni relations.
• Knowledge of data integration patterns such as ETL, ELT, and real‑time streaming.
• Previous involvement in product roadmap discussions or beta testing new features.
• Experience with Agile development methodologies and sprint ceremonies.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of CRM architecture, data modeling, and integration frameworks.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and building long‑term relationships.
• Project Management: Ability to manage multiple concurrent projects, prioritize tasks, and meet deadlines.
• Collaboration: Comfortable working cross‑functionally with product, engineering, sales, and support teams.
• Continuous Learning: Eagerness to stay current with emerging technologies, industry trends, and best practices.
• Problem‑Solving: Creative thinker who can troubleshoot complex technical issues and propose elegant solutions.
• Communication: Clear, concise, and persuasive communicator, adept at translating technical jargon into business value.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Engineer, you will have access to:

• Mentorship from senior leaders and subject‑matter experts.
• Paid certifications and training programs in CRM platforms, data science, and cloud technologies.
• Leadership development tracks that prepare you for future roles such as Customer Success Manager, Solutions Architect, or Director of Customer Success.
• Opportunities to contribute to product strategy, beta programs, and industry events.
• Regular hackathons and innovation challenges that encourage creative problem‑solving.
• Cross‑departmental rotations to broaden your skill set and deepen your understanding of the business.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You will:

• Participate in weekly stand‑ups, bi‑weekly all‑hands meetings, and quarterly town halls.
• Enjoy flexible working hours that accommodate time zones across the U.S.
• Benefit from a robust virtual collaboration ecosystem, including Slack, Zoom, Confluence, and Jira.
• Engage in regular virtual team‑building activities, hackathons, and learning sessions.
• Be part of a diverse, inclusive community that values different perspectives and experiences.
• Access a company‑wide wellness program, including mental health resources and virtual fitness classes.
• Receive a dedicated remote‑work stipend to optimize your home office setup.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses tied to individual and company metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and a generous paid time‑off policy.
• Professional development stipend and access to industry conferences.
• Wellness programs, including mental health resources and virtual fitness classes.
• Flexible work arrangements and a supportive remote‑work infrastructure.
• Annual tech stipend for hardware, software, and connectivity upgrades.

How to Apply

Ready to make a real difference in higher education? Join the brighthush team and help shape the future of student engagement and institutional success. Click the link below to submit your application and take the next step in your career.