Senior Workforce Transformation & AI Adoption Lead – Spearheading Enterprise‑Scale Change Management, Human‑Agent Collaboration, Customer Success, and Strategic Transformation at brighthush

About brighthush

In today’s hyper‑connected economy, data is no longer a by‑product of operations—it is the lifeblood of competitive advantage. At brighthush, we have engineered a unified platform that dissolves traditional data silos, accelerates digital transformation, and empowers enterprises to turn raw information into actionable insights, automate those insights into repeatable actions, and ultimately translate those actions into measurable business outcomes. Our mission is simple yet ambitious: to make AI and data accessible, ethical, and impactful for every organization, regardless of size or industry.

Our flagship suite—Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog—provides an end‑to‑end solution that supports every stage of the data lifecycle. From ingestion and governance to analytics and intelligent automation, brighthush equips organizations with the tools they need to accelerate innovation, improve decision‑making, and unlock new revenue streams—all while maintaining ethical rigor and regulatory compliance.

We believe that technology is only as powerful as the people who use it. Workforce transformation is therefore the linchpin of sustainable AI adoption. By partnering with our clients on their digital journeys, we turn data into insight, insight into action, and action into lasting value.

Position Overview

As the Senior Workforce Transformation & AI Adoption Lead, you will be the catalyst that drives end‑to‑end transformation engagements for brighthush’s largest enterprise customers. You will own the entire lifecycle—from diagnosing current workforce capabilities to designing and executing a tailored transformation plan that ensures lasting adoption of our Data + AI Platform. Your role will involve partnering directly with C‑suite sponsors, managers, and individual contributors, building a human‑agent collaboration model that blends human expertise with AI automation to deliver measurable business value. Your impact will shape how organizations harness data and AI to accelerate innovation, improve decision‑making, and create new revenue streams.

Why brighthush?

We are more than a technology provider; we are a partner in your digital journey. Our culture is built on curiosity, collaboration, and a relentless focus on outcomes. We invest heavily in continuous learning, community building, and responsible AI practices. When you join us, you become part of a global network of data scientists, engineers, and transformation leaders who are redefining the future of AI and data.

We offer a dynamic, inclusive environment where ideas thrive and innovation is rewarded. Our flexible remote‑first policies, generous wellness programs, and commitment to work‑life balance ensure that you can perform at your best while staying true to your personal values.

Key Responsibilities

• Own the Transformation Lifecycle – Lead the full engagement from workforce assessment through capability pathways, operating rhythm, and performance measurement. Design and execute the plan, ensuring that adoption sticks.
• Manage a Diverse Portfolio – Run 2 to 3 concurrent engagements, ranging from short‑cycle assessments (2–4 weeks) to deep embedded transformations (12–16 weeks). Balance multiple formats and client needs simultaneously.
• Build Executive Sponsorship – Secure buy‑in from CDOs, CIOs, and CHROs while architecting enablement layers for managers and individual contributors.
• Drive Execution, Not Just Planning – Establish operating rhythms, coach internal champions, unblock adoption barriers, and adjust plans in real time to keep momentum.
• Design Human‑Agent Collaboration – Assess workflows, determine what stays human, what is agent‑assisted, and what can be fully agent‑led. Create differentiated pathways for technical builders and workflow users.
• Scope and Price Engagements – Translate client needs into realistic commercial commitments, ensuring that scope, pricing, and delivery are aligned.
• Create Repeatable Playbooks – Turn lessons learned into scalable tools and playbooks that can be deployed across future engagements.
• Collaborate Across Teams – Partner with technical deployment, AI transformation, and account teams to ensure seamless handover and continued success.

Detailed Responsibility Breakdown

1. Assessment & Diagnosis – Conduct comprehensive workforce capability audits, stakeholder interviews, and data maturity assessments to surface gaps and opportunities. Use diagnostic frameworks to map current state against desired future state, and develop a clear transformation roadmap.

2. Strategic Planning & Design – Translate diagnostic insights into a robust transformation strategy that aligns with the client’s business objectives, technology roadmap, and cultural context. Define success metrics, adoption milestones, and a phased implementation plan that balances speed with sustainability.

3. Execution & Coaching – Lead workshops, coaching sessions, and change events that empower managers and teams to adopt new tools and processes. Facilitate the creation of local champions, establish operating rhythms, and monitor adoption through data‑driven dashboards.

4. Human‑Agent Integration – Work closely with product and engineering teams to design human‑agent collaboration models. Identify tasks that can be automated, augmented, or fully agent‑led, and develop governance frameworks that ensure quality, compliance, and ethical use of AI.

5. Commercial & Delivery Management – Own the scoping, pricing, and contractual aspects of each engagement. Ensure that deliverables, timelines, and budgets are realistic, and that the client’s expectations are managed throughout the engagement lifecycle.

6. Knowledge Transfer & Playbook Development – Capture best practices, lessons learned, and success stories into reusable playbooks, templates, and training materials. Share these resources across the brighthush community to accelerate future transformations.

7. Stakeholder Engagement & Influence – Build and maintain strong relationships with C‑suite sponsors, line‑of‑business leaders, and technical teams. Communicate progress, risks, and value in a clear, compelling manner that keeps stakeholders invested and aligned.

Essential Qualifications

• 8+ years of proven experience leading workforce or organizational transformation in a technology adoption context.
• Track record of owning outcomes—executing transformations, not just designing programs.
• Strong executive‑level influence: experience leading conversations with C‑suite or VP‑level sponsors and driving technology adoption at scale.
• Hands‑on delivery background: former data or engineering leaders, solutions architects, or consultants with direct delivery experience.
• Deep understanding of change management principles, including sponsorship models, adoption curves, resistance patterns, and champion building.
• Comfort with ambiguity: ability to build playbooks on the fly and adapt to evolving client realities.
• Commercial acumen: experience in engagement scoping, pricing, and ensuring realistic delivery commitments.
• Familiarity with data and AI platforms and the enterprise adoption challenges they create.

Preferred Qualifications

• Background in professional services, management consulting, or customer success.
• Experience measuring behavior change tied to business value, beyond completion or satisfaction scores.
• Knowledge of AI ethics, governance, and responsible AI practices.
• Experience with large‑scale enterprise deployments and multi‑region teams.

Skills & Competencies

• Strategic thinking and analytical rigor.
• Exceptional communication and storytelling skills.
• Project management and facilitation expertise.
• Strong stakeholder management and negotiation abilities.
• Data‑driven decision making and KPI ownership.
• Adaptability and resilience in fast‑paced environments.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. You will have access to:

• Mentorship from senior leaders in AI, data science, and transformation.
• Continuous learning through internal bootcamps, external certifications, and industry conferences.
• Cross‑functional projects that broaden your expertise beyond workforce transformation.
• Clear promotion paths to roles such as Transformation Lead, Director of Workforce Transformation, or VP of Customer Success.
• Opportunities to contribute to thought leadership, white papers, and industry panels.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where ideas thrive and innovation is rewarded. We value:

• Open communication and psychological safety.
• Work‑life balance with flexible remote options.
• Community engagement and volunteer opportunities.
• Recognition programs that celebrate both individual and team achievements.
• Commitment to continuous improvement and agile practices.

Compensation & Benefits

While the base salary range for this role is competitive and varies by location, brighthush also offers:

• Annual performance bonuses and equity participation.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, including vacation, sick leave, and personal days.
• Wellness programs, mental health resources, and employee assistance programs.
• Professional development budget and tuition reimbursement.
• Flexible work arrangements and remote‑first policies.
• Access to cutting‑edge tools, technologies, and internal knowledge bases.

For detailed information on the benefits offered in your region, please visit our Benefits Overview.

Success Metrics & Impact

In this role, your success will be measured by:

• Adoption rates of the Data + AI Platform across client organizations.
• Reduction in time‑to‑value for AI initiatives.
• Business value realized through improved decision‑making and new revenue streams.
• Client satisfaction scores and renewal rates.
• Quality and scalability of playbooks and knowledge assets.

How to Apply

If you are passionate about driving transformative change and have the experience to back it up, we want to hear from you. Submit your application through our careers portal and join a team that is redefining the future of AI and data.

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Our Commitment to Diversity and Inclusion

brighthush is committed to fostering a diverse and inclusive culture where everyone can thrive. We ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Candidates are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, or any other protected characteristic.

Compliance

If access to export‑controlled technology or source code is required for performance of job duties, it is within the employer’s discretion whether to apply for a U.S. government license for such positions, and the employer may decline to proceed with an applicant on this basis alone.