Spanish-Speaking Customer Support Specialist – Remote, Home-Based, International Service Excellence

About brighthush

At brighthush, we are redefining the way global brands connect with their customers. Our mission is to create seamless, human‑centric experiences that turn everyday interactions into lasting relationships. With a presence in over 30 countries and a culture that thrives on innovation, diversity, and continuous learning, brighthush is the place where talent meets opportunity.

Why Join brighthush?

Working with brighthush means you’ll be part of a forward‑thinking team that values creativity, empathy, and data‑driven decision making. We empower our employees to take ownership, experiment, and grow both personally and professionally. Whether you’re a seasoned customer support veteran or just starting your career, brighthush offers a dynamic environment where your voice is heard and your impact is measurable.

Job Overview

We are looking for a Spanish‑speaking Customer Support Specialist to join our remote team based in Serbia. In this role, you will be the frontline advocate for our Spanish‑speaking customers, ensuring they receive timely, accurate, and compassionate assistance across multiple channels—phone, email, and webchat. Your proactive problem‑solving skills and passion for service excellence will help us elevate the customer experience and drive satisfaction scores.

Key Responsibilities

• Customer Needs Assessment: Identify and understand each customer’s unique situation, providing tailored solutions that align with their expectations.
• Accurate Information Delivery: Use the most appropriate tools and resources to deliver clear, concise, and correct information to customers.
• Target Achievement: Meet or exceed individual and team service level targets, including response time, resolution time, and quality metrics.
• Record Keeping: Maintain detailed, accurate logs of all customer interactions, comments, and complaints in our CRM system.
• Multi‑Channel Communication: Engage customers professionally via phone, email, and webchat, ensuring a consistent tone and brand voice.
• Incident Resolution: Resolve incidents swiftly, escalating only when necessary, and ensuring that all service level agreements (SLAs) are met.
• Feedback Loop: Collect customer feedback, analyze trends, and collaborate with product teams to drive continuous improvement.

Essential Qualifications

• Native or fluent Spanish speaker with excellent written and verbal communication skills.
• Minimum of 2 years of experience in a customer support or service role, preferably in a multilingual environment.
• Strong problem‑solving abilities and a proactive mindset.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and basic knowledge of ticketing systems.
• Ability to work independently from home, managing time effectively and staying organized.
• High school diploma or equivalent; a bachelor’s degree is a plus.

Preferred Qualifications

• Experience working in a tech or SaaS company with a global customer base.
• Knowledge of additional languages (English, French, Portuguese) is a strong advantage.
• Familiarity with data analytics tools (Excel, Google Sheets) for reporting and trend analysis.
• Previous involvement in process improvement or quality assurance initiatives.
• Certification in customer service or related fields (e.g., HDI, ITIL).

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick learner of new software and tools.
• Time Management: Ability to juggle multiple tickets while maintaining high quality.
• Collaboration: Works well with cross‑functional teams, including product, engineering, and marketing.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Thrives in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and advanced customer service techniques.
• Clear career pathways to roles such as Senior Support Agent, Team Lead, Customer Success Manager, or Product Analyst.
• Cross‑functional project assignments that broaden your skill set and expose you to new business areas.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from the comfort of your home in Serbia while staying connected with a vibrant, global team. We foster:

• Open communication channels—weekly all‑hands meetings, daily stand‑ups, and instant messaging.
• Inclusive and diverse workplace values—every voice matters.
• Flexibility in work hours to accommodate different time zones and personal commitments.
• Regular virtual team‑building events, hackathons, and wellness initiatives.
• A supportive environment where feedback is constructive and growth is celebrated.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote Spanish‑speaking support roles.
• Performance‑based bonuses tied to individual and team metrics.
• Health and wellness benefits—medical, dental, and vision coverage.
• Flexible paid time off and holiday schedule.
• Professional development stipend for courses, certifications, or conferences.
• Access to a digital learning platform with courses on customer service, product knowledge, and soft skills.
• Employee assistance program and mental health resources.

How to Apply

Ready to take the next step in your customer support career? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique skills and passion can help us create unforgettable customer experiences.