Senior Customer Success Engineer – Global Enterprise Data Protection & AI Resilience Champion – Driving Adoption, Business Value, and Innovation at brighthush

About brighthush

In today’s data‑centric world, the speed, safety, and intelligence of information are the new currency of competitive advantage. brighthush is the industry’s leading cloud‑native platform that unifies identity, data security, and AI risk management into a single, intuitive ecosystem. By seamlessly integrating these pillars, we empower enterprises to protect, govern, and unlock the true value of their data—turning raw information into actionable insights that drive growth.

With a presence in more than 30 countries and a customer base that spans over 550,000 organizations worldwide, brighthush has earned a reputation as the go‑to partner for companies that demand a cohesive, end‑to‑end solution to protect, govern, and derive insight from their data. Our mission is simple yet ambitious: fuse identity, data, security, and AI risk into a cohesive ecosystem that delivers measurable business outcomes while shielding our customers from an ever‑evolving threat landscape.

Why Join brighthush

As a Senior Customer Success Engineer, you will be the linchpin between our platform and the enterprises that rely on it. You will translate complex technical concepts into actionable strategies, collaborate with C‑suite executives, and drive adoption, retention, and growth. If you thrive on solving real‑world problems, enjoy bridging technology and business, and want to make a tangible impact, this role offers the perfect blend of technical depth and strategic influence.

At brighthush, we empower our people to innovate, experiment, and grow. We believe that the best solutions come from diverse perspectives, continuous learning, and a culture that celebrates curiosity. Whether you’re working from a global hub or a distributed team, you’ll find a supportive environment that values your voice and your ambition.

Your Impact at brighthush

In this role, you will:

• Shape the future of data protection and AI resilience for enterprise customers.
• Serve as a trusted advisor, turning technical insights into business value.
• Lead cross‑functional initiatives that influence product roadmap and customer success metrics.
• Build lasting relationships with senior stakeholders, ensuring that our platform becomes an indispensable part of their digital strategy.

Key Responsibilities

• Onboarding & Adoption – Lead the end‑to‑end onboarding of new customers, configuring accounts, tailoring backup policies, and guiding stakeholders through the brighthush admin portal. Design onboarding journeys that set the stage for long‑term success and measurable ROI.
• Migration & Expansion Planning – Identify migration opportunities, analyze usage patterns, and conduct success planning sessions. Align business outcomes with product adoption to unlock upsell and cross‑sell potential.
• Protection & Resilience Design – Build comprehensive protection plans, recommend architecture enhancements, and conduct recovery simulations. Leverage the brighthush Data Resilience Maturity Model (DRMM) to assess and improve resilience posture.
• Churn Prevention & Renewal Strategy – Monitor customer signals, detect early churn risk, and develop mitigation plans. Partner with Sales and CS leadership to craft renewal strategies grounded in technical insights.
• Business Case Development – Build TCO analyses, articulate value propositions, and schedule checkpoint reviews with stakeholders. Translate technical outcomes into business language that resonates with CISOs, CIOs, and other executive audiences.
• Executive Engagement – Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates. Provide context for executive discussions and roadmap alignment.
• Marketing Collaboration – Work with marketing to develop campaigns and plays that drive adoption and expansion across the customer base.
• Account Management – Own a portfolio of 5–50 Enterprise and Commercial‑Named accounts, each with $100K+ ARR. Influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.
• Technical Success Planning – Own the technical success plan and adoption roadmap. Ensure that each customer’s journey is aligned with their business objectives and our platform’s capabilities.

Essential Qualifications

• 5+ years in customer‑facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre‑Sales SE, Technical Account Manager).
• Advanced proficiency in English and German.
• Hands‑on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations.
• VMCE certification required (completion may be achieved post‑hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross‑functional collaboration, and stakeholder management skills.

Preferred Qualifications

• Experience with AI‑driven data analytics or machine learning platforms.
• Knowledge of regulatory compliance frameworks such as GDPR, HIPAA, or PCI‑DSS.
• Background in SaaS or cloud‑native product environments.
• Experience with customer success metrics and KPI development.

Skills & Competencies

• Technical Acumen – Deep understanding of backup, recovery, and resilience technologies.
• Strategic Thinking – Ability to map technical solutions to business outcomes.
• Communication – Clear, concise, and persuasive communication across all levels.
• Project Management – Strong organizational skills to manage multiple initiatives simultaneously.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences.
• Data‑Driven Decision Making – Use analytics to inform strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured learning paths, including technical certifications and leadership training.
• Mentorship from senior engineers and product leaders.
• Opportunities to influence product roadmap through customer insights.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Clear career ladders for advancement into senior engineering, technical leadership, or product management roles.

Work Environment & Culture

Our culture is built on collaboration, innovation, and a relentless focus on customer success. You’ll work in a fast‑paced, agile environment where ideas are welcomed and experimentation is encouraged. We celebrate diversity, foster inclusion, and value work‑life balance. Our teams are distributed globally, but we maintain strong in‑office hubs for collaboration, learning, and social events.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in our growth.
• Comprehensive health, dental, and vision coverage.
• Company‑sponsored retirement savings plan.
• Life insurance and accidental coverage.
• Generous paid time off: 30 vacation days per year plus brighthush Days dedicated to rest, wellbeing, and self‑care.
• Wellbeing & mental health support through a confidential Employee Assistance Program.
• Paid volunteer time each year through the brighthush Cares program.
• Access to wellness programs, gym memberships, and flexible work arrangements.

How to Apply

If you are ready to join a forward‑thinking organization that values technical excellence and customer impact, we encourage you to apply today. Bring your passion for data resilience, your drive to help customers succeed, and your desire to grow within a dynamic, global team.

We look forward to exploring how you can contribute to brighthush’s mission of building a safer, more resilient digital world.