Senior Customer Success Engineer – Software Supply Chain Security & AI Risk Management for Enterprise & Government Clients at brighthush

About brighthush

brighthush is on a bold mission to secure the global software and AI supply chain. By automating the discovery and analysis of risks across internally built and third‑party software and AI systems, we give security, product, and engineering teams complete visibility into the components and dependencies that make up their technology stack. From product security and AI risk to supplier risk and compliance, brighthush empowers teams to trust the software and AI they build and buy.

Founded by alumni from the Department of Defense, CISA, and Palantir, brighthush is backed by leading investors including Ensemble VC, First Round Capital, Homebrew, BoxGroup, XYZ Venture Capital, AE Ventures, Leap435, and Overmatch VC. We partner with brighthush, brighthush, brighthush, and critical infrastructure organizations across defense, automotive, and financial services to bring transparency, resilience, and trust to modern digital systems.

Why brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how the world protects its most valuable digital assets. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering measurable impact for our customers. Whether you’re a seasoned engineer, a customer‑centric professional, or a strategic thinker, you’ll find a place where your expertise is valued and your growth is accelerated.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will own the post‑sale relationship for a portfolio of large enterprise and government customers. Your goal is to ensure they realize measurable value from the brighthush platform from onboarding through renewal and expansion. You will act as a trusted advisor on software supply chain security and AI risk, working closely with security, engineering, GRC, and procurement stakeholders at some of the most highly regulated organizations in the world.

Key Responsibilities

• Onboarding & Adoption: Lead the end‑to‑end onboarding process, ensuring customers configure code and dependency scanning tools in CI/CD pipelines, vulnerability management workflows, and third‑party risk workflows that fit their environment.
• Account Management: Own the lifecycle of a portfolio of large enterprise and government accounts, serving as the primary point of contact after the sale.
• Relationship Building: Develop deep relationships with customer stakeholders across security, engineering, compliance/GRC, and procurement, and map their goals to brighthush’s platform capabilities.
• Health Monitoring: Continuously monitor account health, proactively identify risk of churn or under‑utilization, and build action plans to address it.
• Expansion & Revenue Growth: Partner with Sales on expansion opportunities and provide input on account strategy for your book of business.
• Voice of the Customer: Serve as the voice of the customer internally, relaying feedback to Product and Engineering to influence the roadmap.
• Content Creation: Build and maintain customer‑facing materials, including onboarding plans, business reviews, and success plans.
• Technical Troubleshooting: Troubleshoot technical questions independently where possible, working with databases, APIs, and JSON‑based data (including SBOM/AIBOM/CryptographyBOM formats like SPDX and CycloneDX), and loop in Engineering or Support when deeper investigation is needed.
• Scripting & Automation: Use basic scripting (Python, shell, or similar) to investigate data issues, validate integrations, or build lightweight reporting for customers.
• AI‑Powered Efficiency: Apply frontier AI tools to work more efficiently, such as drafting customer communications, summarizing account activity, analyzing data, and researching customer environments.
• Travel: Travel periodically to meet with customers on‑site, with particular focus on the greater Washington, D.C. area.

Essential Qualifications

• 5+ years of experience in a customer success, account management, or similar customer‑facing role, ideally supporting large enterprise customers with complex, multi‑stakeholder relationships.
• Experience supporting U.S. government customers, particularly within the federal civilian sector, including familiarity with how government agencies evaluate, procure, and operationalize software.
• Strong track record in cybersecurity and/or SaaS customer success, including driving adoption, managing renewals, and reducing churn.
• Technical proficiency: comfort working with relational databases, REST APIs, and JSON schemas, with the ability to read and troubleshoot at a working technical level.
• Ability to write basic scripts (Python, shell, or similar) to investigate issues, automate small tasks, or support reporting.
• Familiarity with software supply chain security concepts, including Software Bills of Materials (SBOMs) and AI Bills of Materials (AIBOMs), and standards such as SPDX and CycloneDX.
• Comfort using frontier AI models (Claude, ChatGPT, or similar) as part of daily workflow to troubleshoot integrations, fix poorly formatted BOMs, and improve efficiency and quality of work.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for both highly technical and non‑technical stakeholders.
• Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously.
• U.S. citizenship is required for this role.
• Based in or willing to relocate to the greater Washington, D.C. area.

Preferred Qualifications

• Active security clearance or the ability to obtain and maintain one.
• Experience with vulnerability management, GRC, or third‑party risk management workflows.
• Prior experience in a highly regulated industry such as defense, automotive, or financial services.
• Knowledge of procurement processes within federal agencies.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer problems and delivering tangible value.
• Strategic Thinking: Ability to see the big picture and align customer goals with product capabilities.
• Technical Fluency: Comfortable navigating complex technical environments and translating that knowledge into actionable insights.
• Communication Excellence: Clear, concise, and persuasive communication across all levels.
• Project Management: Proven ability to manage multiple initiatives with competing deadlines.
• Adaptability: Thrive in a fast‑moving, high‑growth startup environment.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Engineer, you will:

• Lead cross‑functional initiatives that shape the future of software supply chain security.
• Mentor junior team members and share best practices across the organization.
• Participate in product strategy sessions, influencing the roadmap based on real‑world customer insights.
• Access continuous learning resources, including industry certifications, workshops, and conferences.
• Explore opportunities to transition into Product Management, Sales Engineering, or Enterprise Architecture roles.

Work Environment & Company Culture

brighthush is a collaborative, mission‑driven team with diverse backgrounds in national security, defense, enterprise technology, and beyond. Our culture is defined by:

• Transparency: Open communication channels and a flat hierarchy that encourages idea sharing.
• Innovation: A sandbox mentality that empowers you to experiment with new tools and approaches.
• Inclusivity: A commitment to diversity, equity, and belonging across all levels.
• Work‑Life Balance: Unlimited PTO, flexible work arrangements, and a focus on outcomes rather than hours.
• Community Impact: Opportunities to contribute to open‑source projects and industry standards.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience and the value you bring to brighthush:

• Base Salary: $130,000 – $175,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus tied to individual and company performance.
• Equity: Stock options that allow you to share in the company’s long‑term success.
• Health & Wellness: 100% medical, dental, and vision coverage for you and your dependents.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Unlimited PTO, paid parental leave, and holiday time.
• Remote Flexibility: Fully remote work with the option for hybrid co‑working Apply for this job