Senior Customer Success Engineer – Technical Advisory, Onboarding & Troubleshooting Specialist for Secure Connectivity Platforms

About brighthush

At brighthush, we are redefining the way critical infrastructure and operational technology connect, secure, and operate in an increasingly digital world. Our full‑stack secure connectivity platform empowers enterprises to move from legacy, siloed networks to a unified, cloud‑native architecture that delivers zero‑trust security, real‑time visibility, and seamless integration across on‑premises, hybrid, and multi‑cloud environments. With a mission to protect the most vital systems—from power grids and water treatment plants to manufacturing lines and transportation hubs—brighthush is at the forefront of the cybersecurity revolution.

Our team is a vibrant mix of engineers, designers, strategists, and customer advocates who thrive on solving complex problems, building lasting relationships, and driving measurable impact for our clients. We believe that technology is only as strong as the people who build, deploy, and support it. That’s why we invest heavily in continuous learning, mentorship, and a culture that celebrates curiosity, collaboration, and a relentless focus on customer success.

Why Join brighthush?

• Impactful Work: Every day you’ll help protect critical infrastructure that keeps our society running.
• Innovation at Scale: Work on cutting‑edge secure connectivity solutions that span on‑prem, cloud, and edge environments.
• Career Growth: Structured learning paths, mentorship programs, and opportunities to move into leadership, product, or technical roles.
• Inclusive Culture: A diverse, inclusive, and supportive workplace that values every voice.
• Competitive Compensation: Base salary, performance bonuses, equity, and a comprehensive benefits package.

Key Responsibilities

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our customers and our product team. Your day‑to‑day activities will include:

• Acting as the primary technical advisor for a portfolio of high‑value enterprise customers, ensuring they derive maximum value from our secure connectivity platform.
• Leading the end‑to‑end onboarding process, from pre‑sales technical discovery to post‑implementation support, ensuring a smooth transition and rapid time‑to‑value.
• Diagnosing, troubleshooting, and resolving complex technical issues that span on‑premises infrastructure, cloud services, APIs, IAM, operating systems, and networking components.
• Collaborating closely with our engineering, product, and sales teams to provide actionable feedback on product enhancements, feature requests, and customer pain points.
• Developing and delivering technical workshops, training sessions, and documentation that empower customers to self‑serve and scale their use of our platform.
• Monitoring customer health metrics, identifying at‑risk accounts, and proactively engaging stakeholders to mitigate churn.
• Participating in on‑call rotations and emergency response as needed to support critical incidents.
• Representing brighthush at industry events, webinars, and customer conferences to showcase our solutions and gather market insights.

Essential Qualifications

• Minimum of 3 years of experience in customer success engineering, solutions engineering, implementation, or technical support roles within the cybersecurity, networking, or cloud technology space.
• Deep technical knowledge of on‑premises platforms, cloud architectures (AWS, Azure, GCP), APIs, IAM frameworks, operating systems (Linux, Windows), and networking fundamentals (TCP/IP, VPN, SD‑WAN).
• Proven track record of successfully onboarding and supporting enterprise customers, with a focus on complex, multi‑tenant environments.
• Strong analytical and troubleshooting skills, with the ability to dissect root causes and propose effective, scalable solutions.
• Excellent written and verbal communication skills in English, with the ability to translate technical concepts for both technical and non‑technical audiences.
• Experience using customer success platforms (e.g., Gainsight, Totango) and ticketing systems (e.g., Jira Service Desk, ServiceNow).
• Demonstrated ability to work independently in a remote, distributed team while maintaining high levels of collaboration and accountability.

Preferred Qualifications

• Hands‑on experience with secure connectivity or zero‑trust networking solutions.
• Certifications such as CCNA/CCNP, AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect Expert.
• Background in industrial control systems (ICS) or operational technology (OT) security.
• Experience with scripting or automation (Python, Bash, PowerShell) to streamline deployment or troubleshooting tasks.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Core Skills & Competencies

• Technical Proficiency: Ability to navigate complex architectures, troubleshoot multi‑layered issues, and recommend best‑practice solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Problem‑Solving: Strong analytical thinking, creativity, and a methodical approach to diagnosing and resolving problems.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Collaboration: Comfortable working cross‑functionally with engineering, product, sales, and marketing teams.
• Adaptability: Thrives in a fast‑moving, evolving environment and embraces change as an opportunity.
• Project Management: Ability to manage multiple customer engagements simultaneously while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. We offer:

• Structured Learning Paths: Access to internal training programs, vendor certifications, and industry conferences.
• Mentorship: Pairing with senior engineers and leaders to guide your career trajectory.
• Opportunities to transition into Product Management, Solutions Architecture, or Technical Leadership roles.
• Regular knowledge‑sharing sessions, tech talks, and hackathons to foster continuous learning.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and results. Our culture is built on:

• Trust & Accountability: Clear expectations, transparent communication, and a focus on outcomes.
• Diversity & Inclusion: A commitment to creating an environment where everyone feels respected and empowered.
• Collaboration: Cross‑functional teams that work together to solve customer challenges.
• Wellness: Comprehensive health plans, mental health resources, and flexible work arrangements.
• Community Impact: Volunteer opportunities and partnerships that give back to the communities we serve.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior customer success engineers.
• Performance‑based bonuses tied to customer satisfaction, renewal metrics, and product adoption.
• Equity options to share in the company’s long‑term success.
• Health, dental, and vision insurance for employees and dependents.
• 401(k) matching and retirement planning resources.
• Generous paid time off, parental leave, and flexible work schedules.
• Continuous learning stipend and access to industry conferences.

How to Apply

Ready to make a tangible difference in the world of secure connectivity? Join the brighthush team and help us protect the infrastructure that powers our society. Submit your application through our careers portal or click the link below to start your journey with us.

Apply to brighthush Today

Final Thoughts

As a Senior Customer Success Engineer at brighthush, you will be at the intersection of technology, security, and customer experience. You’ll help enterprises transition to a zero‑trust, cloud‑native future while ensuring they achieve measurable business outcomes. If you’re passionate about solving complex technical challenges, building lasting relationships, and driving customer success in a fast‑paced, high‑impact environment, we want to hear from you.

Take the next step in your career—apply now and become part of a team that’s shaping the future of secure connectivity.