Remote Customer Service Representative & Bookkeeper – Client‑Facing Support, QuickBooks Expertise, Full‑Time Remote Opportunity

About brighthush

brighthush is a forward‑thinking financial advisory and accounting firm that empowers growing businesses to achieve clarity, optimize cash flow, and scale with confidence. With a blend of cutting‑edge technology, industry‑best practices, and a client‑centric philosophy, we help entrepreneurs and small‑to‑mid‑size companies navigate the complexities of finance while staying focused on their core mission. Our team is built on collaboration, continuous learning, and a shared commitment to delivering measurable results for our clients.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑energy environment that values innovation, integrity, and impact. We believe that every team member plays a pivotal role in our success, and we invest heavily in professional development, mentorship, and a culture that celebrates both individual and collective achievements. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your contributions are recognized, your growth is accelerated, and your work makes a real difference.

Position Overview

We are seeking a versatile Remote Customer Service Representative & Bookkeeper to join our growing team. In this hybrid role, you will be the first point of contact for our clients, providing exceptional support while also managing essential bookkeeping tasks. Your ability to communicate clearly, solve problems efficiently, and maintain meticulous financial records will be critical to our clients’ success and to the smooth operation of our practice.

Key Responsibilities

• Client Communication & Support: Serve as the primary liaison for clients, addressing inquiries, troubleshooting issues, and ensuring a seamless experience across all touchpoints.
• Bookkeeping & Financial Data Management: Accurately record transactions, reconcile accounts, and maintain up‑to‑date financial statements using QuickBooks Online.
• Document Collection & Organization: Coordinate the gathering of invoices, receipts, and other financial documents, ensuring completeness and compliance with internal controls.
• Process Improvement: Identify opportunities to streamline workflows, enhance data accuracy, and improve client satisfaction.
• Team Collaboration: Work closely with the accounting, sales, and operations teams to align on client needs, project timelines, and quality standards.
• Technology Utilization: Leverage Slack, QuickBooks Online, and other digital tools to manage tasks, communicate updates, and maintain documentation.
• Compliance & Confidentiality: Uphold strict confidentiality standards and adhere to industry regulations related to financial data handling.

Essential Qualifications

• Proven experience in customer service or client support roles, preferably in a financial or accounting context.
• Hands‑on experience with QuickBooks Online, including data entry, reconciliation, and report generation.
• Strong written and verbal communication skills in English, with the ability to explain complex financial concepts in simple terms.
• Excellent problem‑solving abilities and a proactive mindset for identifying and resolving client issues.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced remote environment.
• Reliable home office setup: computer, monitor, keyboard, high‑speed internet, and a quiet workspace.
• Prior remote work experience is highly desirable, demonstrating discipline and time‑management skills.

Preferred Qualifications

• Background in bookkeeping, accounting, or finance, with a solid understanding of GAAP principles.
• Experience with other accounting software (e.g., Xero, FreshBooks) or ERP systems.
• Familiarity with payroll processing, tax filings, or financial reporting.
• Knowledge of industry‑specific regulations or compliance requirements.
• Previous experience in a startup or high‑growth environment.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Detail orientation and strong analytical skills.
• Adaptability and resilience in a dynamic, remote setting.
• Effective time‑management and prioritization.
• Team collaboration and cross‑functional communication.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Comfort with cloud‑based collaboration tools (Slack, Zoom, Teams).

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Representative & Bookkeeper, you will:

• Gain exposure to a wide range of financial processes, from basic bookkeeping to advanced reporting.
• Participate in ongoing training sessions, webinars, and workshops covering accounting best practices, software updates, and industry trends.
• Receive mentorship from senior accountants and client success managers.
• Progress into specialized roles such as Senior Bookkeeper, Client Success Lead, or Accounting Analyst.
• Contribute to process improvement initiatives that shape the future of our service delivery.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote team enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team meetings, brainstorming sessions, and social events.
• A supportive leadership team that values feedback and encourages innovation.
• Access to a digital knowledge base, internal wikis, and best‑practice guides.
• Recognition programs that celebrate milestones, achievements, and creative solutions.

Compensation & Benefits

We offer a competitive salary range of USD 37,440 – 45,760 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Generous paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to support your home office setup.
• Employee wellness program and mental health resources.

Location & Eligibility

This is a full‑time, remote position open to candidates located in the United States, specifically in Florida, Maine, Nevada, North Carolina, South Carolina, Texas, or Wisconsin. Applicants must be authorized to work in the U.S. and possess a reliable home office environment.

How to Apply

If you are a proactive, client‑focused professional with a knack for numbers and a passion for helping businesses thrive, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Join brighthush and become part of a team that is redefining financial advisory for the modern business landscape.

Ready to take the next step? Click the link below to apply and start your journey with brighthush today.