Senior Customer Success Executive – Championing Adoption, Advocacy, and Revenue Growth for a Next‑Generation SaaS Workforce Management Platform at brighthush

About brighthush

brighthush is a trailblazing SaaS organization that is redefining how businesses manage their most valuable asset: people. With a cloud‑native platform that seamlessly integrates timekeeping, scheduling, HR, and workforce operations, we empower companies—from nimble startups to global Fortune 500s—to streamline processes, reduce costs, and elevate employee engagement. Our mission is simple yet powerful: to make workforce management effortless, data‑driven, and scalable. At brighthush, technology serves people, not the other way around, and we are committed to building products that are intuitive, reliable, and transformative.

Why brighthush is the Place to Accelerate Your Career

As a rapidly expanding SaaS provider, brighthush offers a unique blend of innovation, impact, and opportunity. You’ll collaborate with a passionate team of engineers, designers, and strategists who are dedicated to solving real problems for our customers. Our culture is built on transparency, continuous learning, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas are heard, your growth is supported, and your contributions make a tangible difference.

Industry Landscape & Our Role

The workforce management space is undergoing a seismic shift. Companies are moving from legacy, on‑premise solutions to cloud‑based, AI‑enhanced platforms that provide real‑time visibility, predictive analytics, and seamless integration with payroll, benefits, and compliance systems. In this dynamic environment, customers demand not only robust functionality but also a partner who can translate technology into measurable business outcomes. brighthush sits at the intersection of these trends, delivering a platform that is both feature‑rich and user‑friendly, while our customer success team ensures that adoption translates into real ROI.

Role Overview

As a Senior Customer Success Executive, you will be the strategic partner for our most valuable asset—our customers. Your day‑to‑day activities will revolve around driving adoption, fostering advocacy, and unlocking revenue opportunities across a diverse portfolio of accounts. You will serve as the bridge between the customer’s business objectives and our product capabilities, ensuring that every interaction delivers measurable value and drives long‑term success.

Key Responsibilities

• Customer Portfolio Management: Own a diverse set of accounts, ensuring each customer receives personalized support and achieves their business objectives.
• Product Adoption & Enablement: Drive adoption of brighthush’s suite of tools through onboarding, training, and ongoing education initiatives.
• Customer Advocacy: Serve as the voice of the customer within the organization, translating feedback into product enhancements and service improvements.
• Relationship Building: Cultivate strong, trust‑based relationships with key stakeholders, including C‑suite executives, product managers, and operational leaders.
• Data‑Driven Insights: Leverage analytics to monitor usage patterns, identify upsell opportunities, and proactively address potential churn risks.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Engineering teams to align on customer needs, roadmap priorities, and go‑to‑market strategies.
• Process Optimization: Continuously refine customer success workflows, documentation, and tooling to improve efficiency and scalability.

What You’ll Do Every Day

• Conduct quarterly business reviews (QBRs) with executive stakeholders to assess progress, surface insights, and align on next steps.
• Design and deliver customized training sessions that empower users to leverage advanced features and best practices.
• Analyze customer health dashboards and surface actionable recommendations to the product team.
• Lead the creation of case studies and reference programs that showcase customer success stories.
• Coordinate with the sales team to identify upsell and cross‑sell opportunities based on usage data and business goals.
• Champion a culture of continuous improvement by documenting lessons learned and sharing best practices across the organization.

Essential Qualifications

• 1–3 years of experience in Customer Success, Account Management, or a customer‑facing technology role.
• Proven track record of building strong client relationships and driving product adoption.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
• Experience using Salesforce or a comparable CRM platform to manage customer data, track interactions, and generate insights.
• Strong organizational skills and the ability to juggle multiple priorities in a fast‑paced environment.
• Self‑motivated, proactive, and comfortable working remotely with a distributed team.

Preferred Qualifications

• Background in SaaS or HR technology, with an understanding of workforce management challenges.
• Experience with data analytics tools (e.g., Tableau, Power BI) to derive actionable insights from customer usage data.
• Knowledge of customer success frameworks such as NPS, CSAT, and Customer Health Scores.
• Previous experience in a startup or high‑growth environment, where adaptability and resilience are key.
• Fluency in additional languages beyond English is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer problems and delivering measurable value.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Aptitude: Comfortable working with data to uncover trends, diagnose issues, and recommend solutions.
• Collaboration & Influence: Skilled at building consensus across cross‑functional teams.
• Adaptability: Thrives in a dynamic environment and embraces change as an opportunity.
• Technical Proficiency: Comfortable learning new software tools quickly and applying them to customer workflows.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Executive, you’ll have access to a range of professional development resources, including:

• Mentorship from senior leaders in Customer Success, Product, and Sales.
• Regular training sessions on industry trends, product updates, and advanced CRM techniques.
• Opportunities to lead cross‑functional projects that shape the future of our product roadmap.
• Clear career pathways to roles such as Senior Customer Success Manager, Customer Success Director, or Product Manager.
• Participation in hackathons, innovation labs, and internal conferences to broaden your skill set.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative culture. We value transparency, curiosity, and a growth mindset. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Monthly “Lunch & Learn” sessions featuring industry experts.
• Open‑door policy that encourages direct communication with leadership.
• Flexible work hours that respect work‑life balance.
• Annual company retreats that bring the remote team together for team building and strategy sessions.

Compensation, Perks, and Benefits

While the base salary for this role ranges from USD 55,000 to 65,000 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive base salary plus performance‑based bonuses.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) retirement plan with company match.
• Unlimited paid time off (PTO) and flexible vacation policies.
• Professional development stipend for courses, certifications, and conferences.
• Equity options to share in the company’s long‑term success.
• Wellness programs, including virtual fitness classes and mental health resources.
• Monthly stipend for home office setup and equipment upgrades.

How to Apply

If you’re ready to join a dynamic team that values innovation, customer impact, and personal growth, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can help shape the future of workforce management at brighthush.

Join brighthush Today

At brighthush, we’re redefining how businesses manage their most valuable asset: people. As a Senior Customer Success Executive, you’ll be at the forefront of this transformation, ensuring our customers not only adopt our solutions but thrive with them. Bring your passion for customer advocacy, your analytical mindset, and your drive for continuous improvement, and together we’ll build a brighter future for work.